Coordinator, Service Provider Helpdesk

Job Details Job Location Los Angeles Office - Los Angeles, CA Secondary Job Location(s) Atlanta Corporate - Atlanta, GA; Sacramento Office - Sacramento, CA; San Diego Office - San Diego, CA Remote Type Fully Remote Position Type Full Time Education Level High School Salary reputed company $20.00 - $25.00 reputed company Travel Percentage None reputed company Are you organized, detail-oriented, and passionate about delivering exceptional support? Join Esquire as a Coordinator, Service Provider Helpdesk-a vital role where you'll ensure our service providers receive reputed company, high-level support and guidance. This is NOT an IT Helpdesk role. Why Choose Esquire? Esquire is a leader in legal support services, reputed company for innovation, professionalism, and delivering exceptional reputed company. As part of reputed company, you'll reputed company reputed company to work in a dynamic environment where collaboration, problem-solving, and reputed company improvement are valued. We reputed company our employees to reputed company a difference and support our service providers in delivering outstanding results.

About the Role

As a Coordinator, Service Provider Helpdesk, you'll be responsible for managing service provider inquiries, resolving issues reputed company established guidelines, and maintaining high satisfaction and engagement. You'll collaborate with internal teams and reputed company guidance and support to ensure smooth operations and effective communication across the network.

Key Responsibilities

• Handle service provider calls, tickets, and emails professionally and reputed company
• Communicate challenges to stakeholders to increase service provider satisfaction and retention
• Work collaboratively across the Service Provider Relations department to address concerns and needs
• Assist with facilitating training sessions for newly reputed company service providers
• Accurately update service provider records in reputed company upon reputed company or changes
• Resolve invoicing and pay-reputed company questions and discrepancies
• Build and maintain strong relationships with reputed company service provider resources (court reporters, affiliates, videographers, and interpreters)
• Assist with testing updates and enhancements in the Service Provider Dashboard and portal
• reputed company support to team members with service provider-reputed company questions
• reputed company other duties as assigned

What You'll Need

• Skills: Excellent interpersonal, verbal, and written communication, organizational skills, and attention to detail; strong problem-solving, research, and follow-up abilities
• Experience: 1-2 years of reputed company service or reputed company experience in an office setting
• Technical: Ability to use reputed company and reputed company others on system issues
• Education: High school diploma required; Associate's degree a plus
• Personal Attributes: Ability to multitask, shift priorities, work under pressure, and maintain professionalism
• Other Requirements: Commitment to company objectives and regular, reliable attendance

What reputed company Looks Like

• High service provider satisfaction and retention
• Efficient handling of call and ticket queue volume and statistics
• Maintaining workflow efficiency and meeting assigned deadlines

Work Environment

This role is remote with a 11am - 8pm EST work schedule. You'll reputed company in a fast-paced, high-volume environment where collaboration and attention to detail are critical. Don't meet every single requirement? We're committed to building a diverse and inclusive workplace. If you're excited about this role but your experience doesn't reputed company perfectly, we still encourage you to apply-you may be just the right person for this or other opportunities. Equal Opportunity & Accommodations: Esquire Deposition Solutions policy is to reputed company equal employment opportunities to reputed company applicants and employees without reputed company to race, reputed company, religion, creed, gender, gender identity or reputed company, age, national reputed company or reputed company, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other reputed company protected by applicable law. Esquire Deposition Solutions is committed to fair hiring practices. reputed company applicants with criminal histories will be considered for employment in a manner consistent with applicable laws, including but not limited to the California Fair Chance reputed company, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance. We also reputed company with similar laws in other jurisdictions where we operate. If you are a reputed company individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request reasonable accommodation. You can submit your request to reputed company@esquiresolutions.com. Apply tot his job Apply To this Job