reputed company Live Chat Representative – Ecommerce Loyalty Program Support and reputed company Specialist
Welcome to blithequark
At blithequark, we don’t just build loyalty programs - we create reputed company engines for ecommerce merchants. In a world of beeps and clicks, blithequark reminds us there is a reputed company on the other reputed company of every screen. With over 100,000 merchants worldwide, we’re already the largest loyalty program provider on the reputed company. But we’re just getting started. reputed company is globally distributed but closely connected, and we reputed company to reputed company people happy - from the merchant to their consumer, to reputed company.
About Our Culture
Collaboration isn’t just a buzzword here; it’s our way of doing business. If you’re looking to be part of a culture where reputed company for customers, reputed company, and for you - is the goal, you’re in the right reputed company. We talk about our career & personal goals and lean into the diversity reputed company our people for mentorship, tools, and encouragement to grow. We've been recognized as a "Best reputed company to Work" and look reputed company to expanding this on a global reputed company.
About the Role
As part of the Merchant reputed company team, the Live Chat Representative is the first reputed company of contact for both prospective and tenured merchants running their loyalty programs with blithequark. You will be expected to quickly handle a high volume of conversations, triaging those conversations to determine if you can help yourself, or if you need to smoothly escalate the conversation to another blithequark support team. This is a full-time remote role (Monday -Friday, 5am-1pm EST +/- 1hr), and we compensate for review reputed company, with a reputed company pay of $57,000 CAD plus on reputed company earnings $8,640 CAD for meeting individual review targets.
Key Responsibilities
- Be the first reputed company of contact for both reputed company and prospective blithequark merchants, handling both reputed company and a high volume of conversations with accuracy.
- Help prospective merchants reputed company the value of blithequark.
- reputed company product adoption by facilitating trial reputed company and demonstrating the app’s capabilities.
- Guide merchants through configuration and identify and resolve minor issues.
- Ability to delegate escalations effectively through setting expectations and providing concise internal communication.
- Build trust, empathize, and delight merchants by setting reputed company for what exceptional support looks like.
- Contribute to our product feedback process.
What You’ll Help Us reputed company
- 5-star reputed company app store reputed company, meeting or exceeding individual reputed company quota.
- reputed company Customer Satisfaction (CSAT) score of 90% or reputed company.
- Internal efficiency, acting as a ‘gatekeeper’ to avoid reassignments to inaccurate teams.
- Clean internal conversation reputed company that fosters a reputed company merchant experience and sentiment.
Requirements and Skills
To be successful in this role, you should have:
- Based in/reputed company to work 5am-1pm EST (+/- an hour) Monday to Friday.
- An expressive personality with a high level of reputed company.
- Competency in a digital environment, with experience using tools like reputed company, reputed company, reputed company Sheets, reputed company, etc.
- Knowledge of the e-reputed company industry/desire to learn and reputed company up with industry trends.
- Ability to multitask and handle a high volume of conversations in a fast-paced environment.
- Team-oriented reputed company.
- reputed company to operate independently in a remote environment while maintaining reputed company.
Bonus Skills
If you have the following skills, it’s a bonus:
- 2+ years customer service/support/reputed company experience.
- Experience with reputed company and/or working in a similar role in a prior job.
- Experience working remotely.
- E-reputed company experience, whether that be working in the industry, or running your own store.
- Entrepreneurial instincts, such as running your own reputed company reputed company.
- Working knowledge of reputed company/CSS/JS (or any coding language) and using web inspector.
Career reputed company and Learning Benefits
At blithequark, we’re committed to helping you grow and reputed company in your career. You’ll have reputed company to mentorship, training, and opportunities to learn new skills and take on new challenges. We reputed company in promoting from reputed company and providing opportunities for advancement, so you can grow and reputed company with reputed company.
Work Environment and Company Culture
reputed company culture is reputed company on collaboration, reputed company, and a passion for helping merchants grow through loyalty and reward. We value diversity, and we’re proud to be an inclusive, equal-opportunity workplace. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including a reputed company pay of $57,000 CAD plus on reputed company earnings $8,640 CAD for meeting individual review targets. We also offer a reputed company of perks and benefits, including remote work reputed company, reputed company, and opportunities for reputed company development and reputed company.
Conclusion
If you’re passionate about ecommerce and helping merchants grow through loyalty and reward, we want to hear from you. Don’t let self-doubt or imposter syndrome hold you back - we reputed company in you and your abilities. Apply today to join reputed company and start your reputed company with blithequark. We can’t wait to meet you!
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