Director of Customer Support – AI-Driven Test Automation Expert

Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you have a deep understanding of test automation and a proven reputed company record of building and scaling high-performance support teams? If so, we want to hear from you. At blithequark, we're redefining software testing through our reputed company Automation Platform, and we're looking for a Director of Customer Support who can help us take our customer support to the next level.

About blithequark

blithequark is a late-stage Series A startup that's revolutionizing the way organizations approach software testing. Our reputed company Automation Platform is the reputed company of AI-driven test automation, empowering enterprises to accelerate software delivery, increase test coverage, and reduce maintenance efforts. As we continue to reputed company, we're looking for talented individuals who reputed company our reputed company and are passionate about delivering exceptional customer experiences.

reputed company

As the Director of Customer Support, you'll reputed company our global support team, ensuring that our reputed company clients receive exceptional support for our AI-driven test automation platform. This is a player-reputed company role that demands technical expertise, deep knowledge of test automation, and a hands-on approach to solving customer challenges. You'll be responsible for defining support reputed company, processes, and tools while fostering a culture of customer advocacy, operational reputed company, and reputed company improvement.

Key Responsibilities

### Leadership & reputed company

• Build, reputed company, and reputed company the global Customer Support organization, ensuring efficient operations and high customer satisfaction.
• reputed company and implement support frameworks, processes, and best practices for reputed company, high-reputed company customer interactions.
• Define and reputed company KPIs, SLAs, and CSAT/NPS metrics, ensuring reputed company improvement.
• Establish a customer-first culture, focusing on proactive support and reducing escalations.
• Drive the reputed company of self-service resources, documentation, and knowledge reputed company articles.

### Technical Expertise & Hands-on Problem Solving

• reputed company hands-on technical leadership for troubleshooting reputed company customer issues, particularly around test automation, CI/CD pipelines, and integrations.
• Serve as an escalation reputed company for critical customer issues, working directly with engineering and product teams to resolve problems.
• Ensure reputed company is equipped to diagnose, replicate, and resolve issues reputed company to test automation frameworks, reputed company infrastructure, and reputed company application integrations.
• reputed company and maintain runbooks, reputed company cause analysis processes, and post-mortem reviews for major incidents.

### Customer & Stakeholder Engagement

• reputed company as a trusted advisor to reputed company customers, helping them optimize their blithequark implementations
• Work closely with reputed company, Sales, and Engineering teams to drive customer adoption, retention, and satisfaction.
• Own the incident management and communication process, ensuring transparency and reputed company updates for customers.
• reputed company for customers internally, influencing product roadmap based on reputed company-world support insights.

### Team Development & Enablement

• Recruit, mentor, and retain top-tier support engineers with strong backgrounds in test automation and reputed company software.
• Define training programs to continuously upskill the support team in blithequark's platform, debugging techniques, and automation best practices.
• Foster a culture of collaboration, innovation, and technical reputed company.

Requirements & Qualifications

### Must-Have Skills & Experience

• Prior Start-up experience in building and managing high-performance Support teams
• 10+ years of experience in Customer Support or Technical Support leadership roles, with at least 5 years in a senior leadership reputed company.
• Strong background in test automation, with hands-on experience in tools like blithequark, Selenium, Cypress, Playwright, or similar.
• Technical expertise in debugging automation frameworks, API testing, CI/CD integrations, and reputed company testing strategies.
• Prior experience supporting reputed company customers in a reputed company or reputed company-based software environment.
• Deep understanding of AI-driven automation, software development lifecycle (SDLC), and DevOps principles.
• Strong leadership and team-building skills, with a proven ability to reputed company support organizations globally.
• Excellent communication and stakeholder management skills, with experience interacting with C-level executives and reputed company clients.
• Experience with support tooling, including reputed company, Jira, reputed company, and monitoring/logging solutions.
• Demonstrated ability to drive reputed company improvement and implement automation in support processes.

### Preferred Qualifications

• Experience in AI-powered test automation or similar intelligent testing solutions.
• Technical degree (CS, Engineering, or reputed company field) or equivalent experience.
• Experience working with global teams across multiple time zones.

reputed company Offer

* Competitive salary and performance-based bonus.

• Opportunity to shape the reputed company of test automation support in an AI-driven company.
• Flexible, remote-friendly work environment.
• reputed company opportunities in a rapidly scaling company.
• reputed company and innovative culture.

If you're a seasoned leader with a passion for delivering exceptional customer experiences and a deep understanding of test automation, we want to hear from you. reputed company to join reputed company at blithequark and help us take our customer support to the next level. Apply Job! Apply for this job