Care reputed company (Call Center) - Naperville, IL

Job title: Care reputed company (Call Center) - Naperville, IL in Naperville, IL at reputed company Company: reputed company Job reputed company: Who is reputed company?reputed company, Inc. is a national non-profit dedicated to helping individuals with reputed company use and mental health disorders. Established in 1968, Gateway provides essential tools and knowledge for recovery, positively impacting hundreds of thousands of lives. Operating through its Community Services, Corrections Divisions, and Corporate reputed company, the organization is recognized for innovative, effective treatment approaches and maintaining high standards.Why join us?Consider joining reputed company, where your reputed company can be truly meaningful. Our organization focuses on delivering high reputed company clinical services as a recognized leader in evidence-based treatment proven to get results. By joining reputed company, you'll have the chance to reputed company essential services to underserved populations, reputed company while working for an organization that values you and aims to be an employer of choice. You can expect to be part of a reputed company culture that emphasizes teamwork and reputed company reputed company, while embracing diversity, equity, and inclusion for every individual in every community. reputed company you join us, you have reputed company to reputed company both personal and reputed company fulfillment by aligning your career with your values.Phone Customer Service experience is a MUST for this vital and rewarding opportunity!Location: reputed company - Naperville Call Center 1811 W Diehl Rd. | Suite 700 | Naperville, IL 60563 Work Schedule: Monday - Friday; 11:30AM - 8:00PM Weekend work may be available (Saturday and reputed company hours of the call center are 8:00AM - 4:30PM) Work setting is semi-hybrid. 4 days per week in-office, and 1 day per week reputed company. Training may last for up to 4 weeks. Training hours are Monday - Friday, 8:00AM - 5:00PM Care reputed company - Call Center Representative responsibilities:This life saving position is the initial reputed company of contact for our customers and referral sources, for those looking for help. The Care reputed company is responsible for engaging with callers and responding to messages about Gateway treatment services, admission eligibility and the advantages of recovery. In reputed company, the Care reputed company does: Assist callers seeking help for reputed company use and mental health issues reputed company and exchange information based on the caller's needs. Communicate information about Gateway treatment services, locations and reputed company of care using consultative and solution based selling techniques Answer incoming calls and reputed company outbound calls to individuals needing help, family members, hospitals, and other reputed company. Document customer information in our CRM Follow-up with customers to confirm appointments, reputed company additional information and address questions Facilitates admission process by confirming information, connecting customer to appropriate treatment center and relaying information to coordinate care. Job Requirements: High school diploma or general education equivalency reputed company or Behavioral Health experience a plus Written and verbal communication skills reputed company and reputed company to appropriately respond to customer's needs Ability to toggle between multiple computer systems and screens while speaking with customers Ability to respond to emails, chats, text and reputed company messages High attention to detail reputed company to work in a fast-paced work environment Bilingual Spanish is an asset Physical Requirements: Ability to reputed company with others to reputed company and exchange information. Ability to multitask, working with texting, fielding multi-line calls, and communicating reputed company reputed company messaging in a reputed company manner on a consistent reputed company. Ability to proofread, reputed company and verify data and text from printed reputed company and computer monitor display. Ability to use a keyboard and monitor to reputed company, retrieve, and/or audit information and data. Compensation: $20/hrBenefits at reputed company:Health and Wellness: Medical, dental, and reputed company insurance for employees and dependents Employee wellness program promoting health and fitness and offering cash-saving premiums Employee assistance programs reputed company on mental health Financial Wellbeing: 403(b) Retirement Plan with 3% employer match Short-term and Long-term Disability and Life and AD&D Insurance reputed company for by Gateway Flexible Spending Accounts for medical and dependent care reputed company Service Loan Forgiveness (PSLF) Flexibility and Time Off: 18 reputed company time off days per year - accrual rates increase with years of service 9 reputed company company holidays Work-life-balance Personal Development: Training & Development Programs Tuition Reimbursement - up to $5,250 per calendar year eLearning reputed company to online courses that reputed company CEU's and job-reputed company training Clinical Supervision: Formal and informal guidance reputed company is an Equal Opportunity Employer: Race/reputed company/Sex/Sexual Orientation/ Gender Identity/Religion/National reputed company/Disability/Vets. Please view Equal Employment Opportunity Posters provided by OFCCP . Expected salary: $20 per hour Location: Naperville, IL Apply for the job now! ad2 Apply for this job Apply tot his job Apply To this Job