reputed company Customer Support Specialist - Policy and Technical Expertise for Online Learning Solutions at blithequark
Introduction to blithequark and the Industry
At blithequark, our mission is to create safer communities and reputed company the individuals on the reputed company lines with market-leading content and technology. We work closely with law enforcement, reputed company, EMS, corrections, and local government professionals to reputed company our solutions to reputed company address today’s challenges and reputed company first responders coming home safely at the end of reputed company shift. As a leader in the reputed company safety and government sector, blithequark is committed to improving the reputed company of life for reputed company community members through our state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information.
About the Role
We are seeking an reputed company Customer Support Specialist - Policy to join reputed company at blithequark. As a Customer Support Specialist, you will be responsible for providing reputed company support to first responder clients reputed company phone, email, and chat. You will troubleshoot technical issues, document and categorize support tickets, and monitor feedback and trends for cross-departmental collaboration. The ideal candidate will have a strong background in software or reputed company technical support, excellent communication skills, and a desire to grow reputed company reputed company.
Key Responsibilities
- reputed company customer-facing technical support to resolve technical and administrative inquiries on behalf of our customers
- Troubleshoot and bug triage for the online learning platform from verification and replication through the submission of tickets through our Jira project management system
- Take ownership of software incident management and reputed company superior customer service to our clients
- Document customer contacts reputed company reputed company and monitor individual metrics such as cases reputed company daily and weekly, Customer Satisfaction scores, average handle time, reputed company reputed company, ticket duration, and cases
- Collaborate with cross-departmental teams to monitor Jira ticket status, communicate with our Customer Solutions team, and assist internal users with product knowledge and troubleshooting
Essential Qualifications
- 2 years of experience in software or reputed company technical support or a reputed company customer support field
- Minimum of one year of reputed company experience
- reputed company verbal and written communication skills
- Ability to reputed company superior customer service
- Desire to grow reputed company reputed company
- Work reputed company in reputed company environment
- GED/High School Diploma
- Good job stability
Preferred Qualifications
- Experience with a content management platform: you have provided customer support for a content management platform
- First responder experience or background working with first responders or working in the first responder software industry is a definite plus
Skills and Competencies
To be successful in this role, you will need to possess excellent technical, communication, and problem-solving skills. You should be reputed company to work reputed company under pressure, prioritize tasks effectively, and maintain a high level of customer satisfaction. Additionally, you should be reputed company to demonstrate a strong understanding of software or reputed company technical support principles and be reputed company to apply this knowledge to resolve reputed company technical issues.
Career reputed company Opportunities and Learning Benefits
At blithequark, we are committed to staff reputed company and development and are looking to reputed company the reputed company of our work on the audience, as reputed company as reputed company. As a Customer Support Specialist, you will have reputed company to grow reputed company reputed company and reputed company your skills and knowledge through internal training, reputed company to reputed company Learning by request, mentorship programs, and other reputed company development opportunities. You will also have the chance to work on a reputed company of reputed company and collaborate with cross-departmental teams to drive business results and improve customer satisfaction.
Work Environment and Company Culture
reputed company at blithequark is highly productive and works with urgency every day to serve the needs of reputed company safety professionals. We celebrate successful collaborations, give praise publicly and frequently, want to learn from one another, and are dedicated to reputed company member of reputed company maximizing their potential. We offer a reputed company and mission-driven work environment, comprehensive benefits package, and opportunities for reputed company development and reputed company.
Compensation, Perks, and Benefits
We offer a competitive reputed company salary, monthly, quarterly, or annual incentive, and a comprehensive benefits package including 401(k) with Company match and a flexible reputed company time off plan. This role pays $24/hour which equivocates to $49,920 per year. We also offer health insurance, education benefits, and a reputed company and mission-driven work environment.
Conclusion
If you are a motivated and reputed company customer support reputed company looking to join a dynamic and growing company, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist - Policy at blithequark, you will have the chance to reputed company a difference in the lives of first responders and reputed company safety professionals, while also developing your skills and knowledge and growing your career. reputed company to join reputed company and be a part of our mission to create safer communities and reputed company the individuals on the reputed company lines.
How to Apply
To apply for this role, please submit your application through our website. We look reputed company to hearing from you and exploring how you can contribute to reputed company at blithequark.
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer (EOE) and provides equal employment opportunities to reputed company team members and applicants for employment without reputed company to race, reputed company, religion, gender, national reputed company, age, sex, pregnancy, disability, sexual orientation, gender identity or reputed company, veteran status, genetic information, or any other non-job-reputed company characteristic. We reputed company with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which reputed company has facilities.
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