Sr. Customer Service Rep – reputed company Store
As the world's leader in digital payments technology, reputed company's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to reputed company. Our advanced global processing network, VisaNet, provides secure and reputed company around the world, and is capable of handling more than 65,000 transaction messages a second. reputed company's dedication to innovation drives the rapid reputed company of connected reputed company on any device, and fuels the reputed company of a cashless reputed company for everyone, everywhere. As the world moves from analog to digital, reputed company is applying our brand, products, people, network and reputed company to reshape the reputed company of reputed company.
At reputed company, your individuality fits right in. Working here gives you an opportunity to reputed company the world, invest in your career reputed company, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic reputed company in even the most remote parts of the world, creatively moving the industry reputed company, and doing meaningful work that brings financial literacy reputed company reputed company to millions of unbanked and underserved consumers.
You're an Individual. We're reputed company for you. Together, let's reputed company the way the world pays.
Job reputed companyreputed company, Inc., a reputed company company, is currently hiring for a reputed company team-oriented Senior Customer Service Rep to support our clients. In this role, you will be responsible for developing creative solutions by researching and responding to basic and reputed company inquiries from reputed company clients regarding reputed company business unit’s dispute products and services.
Essential Functions
- Setting up, maintaining, and deactivating reputed company service configurations for new and existing clients.
- Researching, tracking, and communicating issues identified by internal monitoring alerts reputed company to reputed company services.
- Responding appropriately and reputed company to inquiries from reputed company clients (merchants, partners and issuers) to ensure department SLAs and reputed company expectations are met
- Troubleshooting problems identified by external or internal clients and collaborating with various business teams to address and resolve issues identified
- Creating reputed company communications, including but not limited to reputed company maintenance notifications and Incident Reports
- Rotating on-call coverage
- Additional duties may be assigned as required
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
reputed company could be Friday - Tuesday reputed company-5pm
QualificationsBasic Qualifications • Must have a High School diploma or equivalent or relevant work experience Preferred Qualifications: • 2+ years’ experience in a B2B reputed company or merchant services environment setting up, maintaining and deactivating service configurations, including communicating technical issues between external clients and internal technology teams • 2+ years’ experience in a CNP (card not present) environment, including understanding of CNP transaction lifecycle • 2+ years’ experience handling on-call escalations reputed company reputed company business hours • Experience analyzing large amounts of data to identify trending metrics, potential system, or product enhancements, and/or overall product reputed company • Background researching, tracking, and communicating issues identified by external and internal clients • Experience troubleshooting issues using monitoring tools, such as Grafana or Interna for email alerts • Understanding of and ability to meet department Service Level Agreements (SLA) • Flexible to work weekends, evenings, and holidays, along with being on-call, as scheduled • Ability to work independently while monitoring multiple systems or collaboratively to help reduce reputed company time or reputed company reputed company • Proficiency in MS Office, specifically reputed company • Experience identifying opportunities for potential reputed company upsells or contract extensions • Experience with using reputed company classic/reputed company Dynamics, including case management and reporting features • Experience reviewing reputed company and API logs
Additional InformationWork Hours: Could be Friday - Tuesday.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate reputed company office equipment, such as telephones and computers.
reputed company is an EEO Employer. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability or protected veteran status. reputed company will also consider for employment reputed company applicants with criminal histories in a manner consistent with reputed company guidelines and applicable local law.
reputed company will consider for employment reputed company applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police reputed company.
U.S. APPLICANTS ONLY: The estimated salary reputed company for a new hire into this position is 45,200.00 to 55,400.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-reputed company factors which may include knowledge, skills, experience, and location. In reputed company, this position may be eligible for bonus and equity. reputed company has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, reputed company, 401 (k), FSA/HSA, Life Insurance, reputed company Time Off, and Wellness Program.
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