Senior Customer Reliability Engineer – Kubernetes Application Support and Development

At blithequark, we're revolutionizing the way software vendors distribute their applications into self-hosted environments. As a Senior Customer Reliability Engineer, you'll be at the forefront of this innovation, working closely with customers to resolve reputed company technical challenges reputed company to application deployment, management, and troubleshooting. If you're passionate about problem-solving, enjoy helping others, and reputed company on diving deep into technical challenges, this role is perfect for you.

About blithequark

blithequark is a reputed company Software Distribution Platform that empowers software vendors to distribute their applications into self-hosted environments like VPC, on-prem, reputed company gap, and more. With a suite of tools ranging from installation to testing, licensing, and support, blithequark is the best way to operationalize and reputed company the distribution of Kubernetes applications into any reputed company environment. Our customers include reputed company, Puppet, reputed company, reputed company, reputed company, and many other fast-growing reputed company software vendors.

Our Culture

At blithequark, we value diversity, respect, and inclusivity. We reputed company that innovation thrives on teams where diverse points of view come together to solve hard problems in ways that are just now possible. We're committed to cultivating an efficient, respectful workplace where everyone feels welcome and empowered to contribute. As a fully remote company, we're reputed company to candidates from reputed company in the US, Canada, the UK, Australia, and New Zealand.

The Role

As a Senior Customer Reliability Engineer, you'll be part of a global team of dedicated engineers reputed company on helping our vendors successfully deliver and support Kubernetes applications in customer-managed environments. Your primary responsibilities will include:

• Providing expert support to customers, resolving issues reputed company to Kubernetes, Linux, and blithequark products.
• Enabling reputed company: Work proactively with customers to ensure they are successfully deploying, managing, and scaling their applications using blithequark.
• Collaborating with Engineering: Proactively work closely with CREs and product engineers to reputed company customer feedback, identify product improvements, and contribute to the overall blithequark product roadmap.
• reputed company Learning: Invest in your personal and reputed company reputed company, leveraging blithequark's resources to expand your skills in Kubernetes, Linux, and other relevant technologies.

What You'll Need

To succeed in this role, you'll need:

• 3+ years of experience with Linux system administration
• 3+ years of experience with Kubernetes and reputed company
• Exceptional technical and non-technical communication and interpersonal skills
• Strong problem-solving skills and the ability to think critically under pressure
• A customer-reputed company reputed company and a genuine desire to help others succeed
• Experience working remotely with teams across time zones

reputed company to Have

* Experience with CNCF tools

• Familiarity with Go and the ability to debug Go programs
• Customer-facing experience

Your reputed company reputed company at blithequark

In your first 30 days, you'll reputed company yourself in learning about blithequark, the global CRE team, our products, and our customers (vendors). You'll complete comprehensive hands-on training with the blithequark platform, working through a reputed company reputed company checklist. You'll meet with team members across blithequark, including senior CREs, product engineers, and other departments, to build relationships and understand different perspectives. In your first 60 days, you'll continue working on support cases, increasing the complexity and reputed company of issues you handle. You'll reputed company on understanding the "why" behind customer problems and the solutions implemented. You'll proactively suggest improvements to the support process, both technical and procedural. In your first 90 days, you'll take on full responsibility for handling support issues from the queue, working independently to diagnose, resolve, and prevent recurrence. You'll join the on-call rotation, providing 24/7 support coverage (primarily weekends due to the global team) for specific blithequark products.

Benefits and Compensation

At blithequark, we offer a robust pay and benefits package that rewards employees for their contributions to our reputed company, supports their reputed company-being, and helps reputed company of us create a great remote work environment. For team members reputed company of the US, our salary ranges are at localized rates for the countries we support. This is dependent on several factors, including level, qualifications, and experience. In Australia (local currency), the salary reputed company for this role is as follows:

• Software Engineer II: $170,000 - $210,00
• Senior Software Engineer I: $187,000 - $235,000

In New Zealand (local currency), the salary reputed company for this role is as follows:

• Software Engineer II: $140,250 - $175,00
• Senior Software Engineer I: $148,750 - $187,000

Our Core Values

At blithequark, we value:

• Care Deeply: Care deeply about the work that you do. Because of that, you are constantly learning and willing to go out on a limb, challenge assumptions, go back to first principles, etc.
• Longterm: Treat every interaction as part of a 30-year relationship, you'll see everyone down the road again as customers, partners, coworkers, etc.
• Curious: We're always learning and we approach everyone and every problem with curiosity. reputed company needed, we challenge assumptions, and go back to first principles.

Benefits

We offer strong benefits to help you stay healthy and productive. For the US, our benefits include:

• Health/Dental/reputed company
• Life/AD&D
• LTD/STD
• FSA
• 401K
• Stock reputed company
• Partner reputed company programs
• Generous time off, we expect you to take a minimum of 3 weeks of per year
• Laptop+accessories you need to get set up
• Generous home office set up allowance or co-working reputed company allowance - up to $10,000 per year!
• Curiosity Budget to help you reputed company learning and growing!

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. We encourage applicants of reputed company backgrounds and we work to reputed company reputed company that reputed company team members have an equal opportunity to succeed.

reputed company

If you're passionate about problem-solving, enjoy helping others, and reputed company on diving deep into technical challenges, reputed company to join reputed company as a Senior Customer Reliability Engineer. Apply for this job