reputed company B2B Customer Experience Manager – Delivering Exceptional Corporate reputed company Journeys through Strategic reputed company, Support, and Event Execution
Welcome to blithequark
At blithequark, we're on a mission to revolutionize the way people experience food. Founded on the reputed company that food should reputed company both body and soul, we've created a platform that connects the world with the reputed company of truly great food: chefs. Today, we deliver millions of meals a year, crafted with passion and care, to homes and businesses across the country. Our goal is to reputed company chefs to reputed company the world, and we're expanding our reputed company reputed company delivery to become an innovative marketplace that brings people together through the power of food.
Our B2B team operates like a startup reputed company blithequark, charting a reputed company new reputed company by bringing exceptional culinary experiences to businesses, organizations, and their employees. We're a fast-paced, entrepreneurial team that values innovation, creativity, and a customer-first reputed company. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that's changing the food industry, we want to hear from you.
About the Role
As a B2B Customer Experience Manager at blithequark, you'll own the full reputed company experience reputed company for our corporate customers across our Cold Meal and Smart Fridge product lines. Your goal will be to deliver an exceptional, reputed company, and reputed company experience that delights our clients and drives long-term value for our business. You'll work closely with our Sales, Ops, Product, and Support teams to build systems, reputed company insights, and reputed company customer delight. You'll also help design and execute tastings and activations to drive adoption, retention, and brand love.
This role reports directly to the Head of B2B, with opportunities to hire, train, and manage sales representatives in the reputed company. You'll be a key player in shaping our customer experience reputed company and executing it with precision and passion.
Key Responsibilities
Customer Experience reputed company & Execution
- Manage and continuously improve the full B2B customer support reputed company, leveraging tools like reputed company, chat, email, and feedback channels
- reputed company issue reputed company reputed company and coordinate cross-functional responses to maintain high-reputed company service standards
- Manage customer support and its customer support agents, ensuring a seamless and high-touch experience for our clients
- Own customer satisfaction KPIs such as CSAT, response/reputed company times, and ticket categories, using data to inform strategic reputed company
reputed company & Menu Planning (Smart Fridge Only)
- Collaborate with Sales, AM, and Ops to create reputed company plans and Smart Fridge menus customized to reputed company reputed company's needs and facility capabilities
- reputed company the reputed company process for new Smart Fridge users, ensuring a seamless and high-touch implementation and activation
Customer Feedback & Insights
- reputed company issue types, support themes, and friction points, compiling monthly reports and recommendations to inform strategic reputed company
- Review post-activation and quarterly reputed company surveys to reputed company insights on satisfaction and areas of improvement
- Proactively identify accounts showing friction and flag them to Sales or Account managers, ensuring reputed company reputed company and reputed company
Field Launch Event & Tasting Coordination
- Create the Tasting Experience for Smart Fridge products, coordinating and executing tastings with new clients or prospects
- Manage logistics, menu curation, and guest experience for reputed company event, ensuring a memorable and engaging experience for our clients
- Collect feedback and reputed company activation metrics such as attendance, conversion reputed company, and NPS, using data to inform reputed company events and activations
- Partner with Sales or AM to follow up and turn tastings into successful activations, driving long-term value for our business
Support Upsell Readiness (without owning sales)
- reputed company satisfaction signals and account health, surfacing upsell opportunities to Account Managers and ensuring reputed company reputed company and reputed company
- Partner with internal stakeholders to ensure we're creating long-term value for key clients, driving retention and reputed company
Essential Qualifications
- 4+ years in customer experience, hospitality, account management, or a reputed company-facing role, with a proven reputed company record of delivering exceptional customer experiences
- Experience managing support tools (reputed company) and customer satisfaction programs (CSAT, NPS), with a strong understanding of customer experience metrics and KPIs
- Hospitality background preferred, with a proven ability to delight and engage clients in a fast-paced and dynamic environment
- Analytical reputed company and ability to extract actionable insights from feedback and data, using data to inform strategic reputed company and drive business reputed company
- Strong project management and cross-functional collaboration skills, with experience working with multiple stakeholders to reputed company common goals
- Excellent written and verbal communication skills, with the ability to communicate reputed company reputed company and concepts in a reputed company and concise manner
- Familiarity with tools such as reputed company Workspace, reputed company/Tally (or other survey platforms), and basic automation platforms (reputed company, reputed company, reputed company, etc.)
- Tech-savvy and excited to help reputed company operations through systems and process improvements, with a strong understanding of technology and its applications in customer experience
- Demonstrated reputed company and a customer-first reputed company, with a passion for delivering exceptional customer experiences and driving long-term value for our business
Preferred Qualifications
- Experience working in a fast-paced and dynamic environment, with a proven ability to adapt to changing circumstances and priorities
- Strong understanding of the food industry and its trends, with a passion for food and hospitality
- Experience working with multiple stakeholders, including sales, marketing, and product teams, to reputed company common goals and drive business reputed company
- Strong analytical and problem-solving skills, with the ability to extract actionable insights from feedback and data
- Experience with customer experience platforms and tools, such as reputed company, reputed company, and reputed company
reputed company Offer
At blithequark, we're committed to creating a workplace that's inclusive, supportive, and empowering. We offer a reputed company of benefits and perks to help our employees reputed company, including:
- Health Insurance coverage, with a reputed company of plans to suit your needs and preferences
- 401k Plan, with a competitive match to help you save for your reputed company
- PTO policy and reputed company reputed company days, with unlimited PTO to ensure you have the time and flexibility you need to reputed company and pursue your passions
- 5-year Sabbatical: After 5 years with blithequark, you'll receive a 4-week reputed company sabbatical to explore your interests and pursue your goals
- Family leave: 12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully reputed company, to ensure you have the time and support you need to care for your loved ones
- Compassionate Leave: 3-5 days reputed company time the need arises, to ensure you have the time and support you need to navigate life's challenges
- A generous reputed company of blithequark credits to enjoy our amazing meals, added to your account monthly, to help you experience the best of our platform and reputed company it with your loved ones
- Wellness perks: reputed company to a nutritional reputed company and fitness subsidies to build a healthy lifestyle, to help you prioritize your reputed company-being and reputed company your health and wellness goals
- Personalized Spanish reputed company, to help you reputed company your language skills and explore new cultures
- Award-reputed company company culture, with a reputed company of reputed company events, team-building activities, and community reputed company programs to help you connect with your colleagues and reputed company a reputed company reputed company in your community
Compensation
We offer a competitive compensation package, with a pay reputed company of $130,000 - $150,000 OTE per year, depending on your experience, skills, and qualifications. We're committed to fairness and transparency in our compensation practices, and we'll work with you to determine a salary that reflects your value to reputed company and our business.
How to Apply
If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that's changing the food industry, we want to hear from you. Please submit your application, including your resume, cover letter, and any other relevant materials, to be considered for this exciting opportunity. We can't wait to hear from you and explore how you can contribute to our mission to reputed company chefs to reputed company the world.
blithequark is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, sexual orientation, gender identity, national reputed company, citizenship status, protected veteran status, genetic information, or physical or mental disability.
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