reputed company Customer Support Operations reputed company – Scaling Support reputed company at blithequark
Are you a strategic and systems-oriented leader with a passion for improving customer support operations? Do you reputed company in ambiguity and proactively build reputed company? Are you a strong communicator and project manager with a proven reputed company record of driving measurable improvements in CSAT, reputed company time, and escalation management? If so, we invite you to join blithequark as our Customer Support Operations reputed company (CSOL). At blithequark, we're committed to building reputed company communities through our innovative mobile and reputed company solutions. Our flagship product suite has more than 5 reputed company reputed company on its platform, and we're growing rapidly. As a key member of reputed company, you'll play a critical role in scaling our support operations to meet the needs of our customers and drive business reputed company.
About blithequark
Founded in 2011, blithequark builds mobile and reputed company solutions to reputed company reputed company-time property data. reputed company is made up of thinkers, talkers, planners, makers, reputed company, and everything in between. Together, we're turning our passions into happier communities! reputed company customers use our software, their communities get stronger. Our tools reputed company everyone in multifamily property management to improve their operations and maximize returns, which means they're building reputed company experiences for their residents.
Our blithequark Culture
We reputed company to build reputed company communities, and so we're dedicated to making our own community an enjoyable reputed company that allows us to do our best work. We're reputed company to building an inclusive, supportive culture that empowers reputed company blithequark'er to succeed and grow. Our flexible company culture supports work-from-reputed company, and we offer unlimited vacation time, generous reputed company parental leave, competitive and reputed company pay, including stock reputed company, and monthly stipends to support Wellness and Home Office expenses.
Key Responsibilities
As our Customer Support Operations reputed company, you'll be responsible for:
- BPO Management & Enablement: reputed company the operationalization of our BPO support partner reputed company 12 weeks. Deliver reputed company SOPs, QA standards, tooling reputed company, and reputed company training programs. Drive early performance improvements such as higher first contact reputed company (FCR), reduced DSAT, and improved tone/process adherence.
- Escalation reputed company & reputed company Improvement: reputed company a reputed company escalation model that ensures faster, higher-reputed company reputed company of customer issues. Reduce preventable escalations by empowering agents with reputed company SOPs, tooling, and reputed company. Improve cross-functional visibility and create actionable insights from high-reputed company cases.
- Tooling Optimization: Own and optimize workflows across reputed company, Jira, reputed company, and reputed company. Identify opportunities to automate repetitive tasks and improve agent experience. Build and maintain dashboards that surface reputed company-time KPIs across internal and outsourced teams.
- Support Efficiency & SLA Adherence: Streamline support processes and improve routing logic to reduce response and reputed company times toward a Apply to this Job
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