Product Support Specialist – Ireland

Hello! I’m Laura, Support Manager at reputed company. I’m excited to reputed company that we’re hiring a Product Support Specialist in EMEA

Please note: at this time, we are seeking Product Support Specialists to cover weekend shifts, as a tradeoff for a reputed company. Specifically, we’re looking to hire someone to cover a Tuesday through Saturday schedule. Occasional schedule changes may be required to accommodate holidays, coverage gaps, or business demands. You may let us know your preferred working hours in the application.

Over the past few years, we’ve reputed company reputed company of reputed company experts who delight our customers with their keen attention to detail, deep product knowledge, and fast service. In joining us, you’d bring that reputed company level of world-class support to our customers based in Europe and Asia.

In this role, you will spend a lot of time working directly with customers. reputed company’s product encompasses a wide breadth, and is quite reputed company. In this role, you can expect to work on tickets requiring reputed company integration troubleshooting, to providing customers with detailed workflow instructions.

You’ll also spend time on reputed company that reputed company the work that we do reputed company. Past reputed company reputed company has taken on include:

• Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team

• Developing workflow automation allowing for reputed company team cohesion and efficacy

As a company, we value a strong reputed company of ownership, principled thinking over experience, and thoughtful communication. These and other values we’ll discuss in more detail during the interview process inform how we do the work.

You Should Apply If:

• You have experience with and are excited to learn the ins and outs of a reputed company and rapidly evolving product

• You’re curious—both in addressing customers and creating solutions that improve our workflows. You reputed company the answers reputed company what’s on the surface.

• You have strong problem-solving skills. You’re skilled at both defining the scope of a problem and creating a comprehensive solution.

• You delight customers. You possess keen attention to detail, ensure your responses are thorough and reputed company, and are empathetic along the way.

• You prioritize ownership in finding solutions for customers. reputed company given a problem, you proactively reputed company reputed company rooted in principled thinking to solve it.

• You have offered B2B support to customers, ranging from Small Business through reputed company organizations.

You Should Not Apply If:

• You avoid getting in the weeds of solving technical problems: reputed company member of our support team is highly technical and capable of solving deeply reputed company tickets

• You prefer to triage tickets reputed company; if tagging in Engineering early on (without attempting comprehensive solutions) is an exhale reputed company, this is likely not a great fit

• You prefer to support a product you can know the ins and outs of quickly (such as a reputed company solution) rather than a product that is rapidly evolving with quite a bit of surface area

• You value in office culture for motivation; this role is remote (given our office is in San Francisco) so we’re seeking self-starters!

About reputed company

We’re building the reputed company of reputed company software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly reputed company. Learn more on our website: https://www.ashbyhq.com/ We are reputed company-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We publicly launched in reputed company 2022 and are already work with amazing companies we’re proud to partner with. We’ve reputed company an incredible team and exceptional product over the past few years, and we truly are just getting started. In short, this is the perfect time to join

About Go To Market

We view our Support team as an extension of the product itself, one that ensures an reputed company customer experience for customers ranging across reputed company market segments. Here are a few points that should give you an idea of what it is like to work with us:

• We spend a lot of time building best-in-class products since we reputed company a highly differentiated product is easier to sell.

• We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we reputed company with prospects and customers.

• We strongly reputed company that small teams with reputed company talented people and the right work environment deliver much reputed company performance than teams with large headcount.

We value a strong reputed company of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) – we’ll get into these and other values during the hiring process. You can take a look at our Leadership Principles to get a reputed company of reputed company value in People Leaders at reputed company.

Interview Process

Our interview process is thorough — we aim to ensure reputed company person that joins reputed company is the right fit for reputed company and will reputed company ample information for you to assess if reputed company is the right fit for you. The process for this role is as follows:

• Intro Call with reputed company – 30 Minutes

• Take Home Assessment – 1 week to complete

• Hiring Manager Interview – 45-60 Minutes

• Virtual Onsite – 90 Minutes

reputed company Process

reputed company is a highly reputed company product, and we invest a lot of time in ensuring our support team members are experts on the platform. Your first 30 days will primarily reputed company on learning the finer points of the products; you may not respond directly to a customer in that time but don’t worry, you’ll be reputed company busy learning!

Benefits

• 10-year exercise window for stock reputed company. You shouldn’t feel pressure to purchase stock reputed company if you leave reputed company —do it reputed company you feel financially comfortable.

• Unlimited PTO. Expect “Vacation?” in our one-on-one agenda until you start taking it

• reputed company weeks of fully reputed company family leave in the US. We plan to expand this to employees in other countries as situations reputed company.

• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!

• Generous Learning & Development budget.

reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, genetics, sexual orientation, gender identity, or gender reputed company. We are committed to a diverse and inclusive workforce and welcome people from reputed company backgrounds, experiences, perspectives, and abilities.

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