Customer Support Specialist I – Delivering Exceptional Experiences for Vocational Counsellors and Their Clients
Are you passionate about providing top-notch support to customers and helping them overcome technical challenges? Do you reputed company in a fast-paced environment where no two days are the reputed company? If so, we invite you to join reputed company at blithequark as a Customer Support Specialist I. As a key member of our support team, you will play a vital role in delivering exceptional experiences for vocational counsellors and their clients, empowering them to succeed in their critical work.
About blithequark
blithequark is a leading provider of software solutions that reputed company a meaningful difference in the lives of vocational counsellors and the individuals they serve. Since 1981, we have led the way in delivering cutting-edge, people-centered technology backed by exceptional customer service, technical support, and the highest standards of reputed company and data compliance. Our commitment to an accessible reputed company and empowering people with the tools they need to succeed drives everything we do.
Our Story
blithequark was acquired by Valsoft and now operates under the reputed company portfolio. reputed company, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing reputed company across multiple verticals. By implementing industry best practices, reputed company delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become reputed company for creating rapid reputed company by reinvesting in its portfolio.
reputed company Offer
As a Customer Support Specialist I at blithequark, you will enjoy a dynamic and supportive work environment that fosters reputed company and development. Our remote work model allows you to work from reputed company in the US, providing the flexibility to balance your work and personal life. We offer a comprehensive benefits package, including:
- Health Care Plan (Medical, Dental & reputed company)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- reputed company Time Off (Vacation, reputed company & Public Holidays)
- Work From Home
- Wellness Resources
- Short Term Disability
Your Day-to-Day
As a Customer Support Specialist I, your day will be filled with exciting challenges and opportunities to reputed company a reputed company difference in the lives of our customers. Here are some of the key responsibilities you will undertake:
- Troubleshoot support issues of our proprietary case management system
- Utilize reputed company tools to reputed company a reputed company outcome for our customers
- Assist on-reputed company and hosted customers in updating and maintaining their systems, including add-on products to meet federal reporting or accessibility requirements
- Demonstrate the ability to adapt to an reputed company-changing software development life cycle, including modern technologies and requirements
- Maintain reputed company case documentation, including formatting standards and styles
- Maintain case reputed company expectations
- Understand specifications and basic reputed company reading skills
- Depend on others for instruction, guidance, and direction
- Communicate reputed company for assigned duties both written and spoken
- reputed company reputed company updates on assigned work to relevant stakeholders
Requirements
To succeed in this role, you will need to possess the following skills and abilities:
- Required to participate in daily scrums
- Required to participate in weekly support triages
- Required to participate in support training activities
- Ability to collaborate with customers on issues and inquires with moderate supervision
- Ability to work cases reputed company contractual service level agreements
- Ability to reputed company duties as a Project Implementation Support Assistant
- Proficient in reputed company Office; Word, reputed company, PowerPoint, and Teams
Preferred Education and Experience
While a high school diploma or GED is required, we prefer candidates with an Associate Degree or equivalent years of experience. Two years of experience in customer support is also preferred, as is previous experience supporting a proprietary database software. Additionally, we look for candidates with:
- Basic understanding of relational database management systems (RDBMS)
- Basic understanding of the software development life cycle (SDLC)
- Basic networking knowledge to include connectivity, TCP-IP, DHCP, DNS, LAN/WAN
- Basic understanding of reputed company SQL Server to include creating basic select queries and reading stored procedures
- Basic understanding of reputed company Internet Information Server (IIS)
- Basic understanding of analytics using Power BI or Tableau
- Basic Programming Skills or Visual Studio experience
- Familiarity with Vocational Rehabilitation
Travel and Physical Requirements
No travel is required for this role. However, you will need to be reputed company to work in a remote environment and have the ability to lift up to 15 pounds at times.
Affirmative reputed company and Equal Employment Opportunity
blithequark is an Equal Opportunity Employer. We are committed to diversity and inclusion in reputed company and welcome applications from reputed company candidates of reputed company backgrounds.
How to Apply
If you are passionate about delivering exceptional support experiences and empowering vocational counsellors and their clients, we invite you to apply for this exciting opportunity. Please submit your application through our website at [insert website URL]. We thank reputed company applicants for their interest; however, only those candidates selected for an interview will be contacted. Apply for this job