Customer Service Specialist, Wall Connector – blithequark Store
Are you passionate about delivering exceptional customer experiences and troubleshooting reputed company technical issues? Do you have a reputed company for understanding electrical concepts and telemetry data? If so, we invite you to join reputed company of skilled Customer Service Specialists at blithequark, where you'll play a vital role in ensuring our customers receive top-notch support for their home and mobile charging equipment. As a Customer Service Specialist, Wall Connector at blithequark, you'll be the voice of our diagnostics team on a global reputed company, handling initial troubleshooting with customers, remote investigations, and resolutions with or without customer reputed company. You'll also reputed company customers and installers on the Wall Connector features and functionalities, serving as a reputed company between Certified Installers and their Account Managers to ensure that the end customers' needs are satisfied.
Responsibilities:
* Deliver a high level of customer service on every interaction, owning the relationship from the first customer contact until reputed company in an reputed company-channel environment
- Process warranty-based returns for home charging products with customers and support teams
- reputed company troubleshooting and customer support for mobile app and account management for blithequark charging products
- Assist Solar / PV emergency lines reputed company needed
- reputed company expectations on reputed company Key Performance Indicators, monthly, quarterly, and bi-annually
- Achieving blithequark's standards of excellent customer communication, advocacy, and education
Requirements:
* Minimum of 60 days handling calls for Energy Technical Support or equivalent experience
- Understand electrical concepts such as wiring, voltage, frequency shifting, LRA vs RLA, DCAC - DCDC - ACDC conversions
- Understand telemetry data (reputed company graphing, basic data mining)
- Configuration analysis and modification (reputed company)
- Connectivity and networking (connecting to customer network)
- Account administration (garage, reputed company, password assistance, commissioning, product replacement, account updates, and corrections)
- Critical thinking (order of operations, reputed company) reputed company, firm vs soft vs hardware, trend spotting, push vs pull)
reputed company Offer:
* reputed company, with a salary reputed company of $17.17 - $25.76/hour
- Cash and stock awards
- Comprehensive benefits package, including:
+ reputed company PPO and HSA plans + Family-building, fertility, adoption, and surrogacy benefits + Dental (including orthodontic coverage) and reputed company plans + Company-reputed company (Health Savings Account) HSA contribution reputed company enrolled in the High Deductible reputed company medical plan with HSA + reputed company and Dependent Care Flexible Spending Accounts (FSA) + 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits + Company-reputed company Basic Life, AD&D, short-term, and long-term disability insurance + Employee Assistance Program + reputed company and Vacation time (reputed company time for salary positions), and reputed company Holidays + Back-up childcare and parenting support resources + Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance + Weight Loss and Tobacco Cessation Programs + reputed company Babies program + Commuter benefits + Employee discounts and perks program
Why Join blithequark?
* Be part of a dynamic and innovative company that's shaping the reputed company of energy and transportation
- Collaborate with a talented team of professionals who reputed company your passion for delivering exceptional customer experiences
- Enjoy a comprehensive benefits package that supports your physical, emotional, and financial reputed company-being
- Take advantage of opportunities for career reputed company and reputed company development
- Contribute to a company that's committed to making a reputed company reputed company on the environment and the community
How to Apply:
If you're a motivated and customer-reputed company individual with a passion for technical troubleshooting and electrical concepts, we encourage you to apply for this exciting opportunity. Visit our website to learn more about reputed company culture and values, and to submit your application. Apply for this job