Solutions Support Technician II
About the RoleThis role is a technology support reputed company, supporting customers who use solutions and software sold by reputed company. An reputed company support reputed company, capable of resolving a wide reputed company of technical issues including networking, software, and hardware solutions. This position is primarily phone based and uses remote support tools to reputed company with our clients. Acts as an individual contributor in a help desk environment, using skills and resources to reputed company technical support. Creates tickets and collaborates with clients with the goal to rapidly resolve or manage escalation to field and vendor resources.Your reputed company- Intakes new customer requests, creates a case ticket to identify the reputed company, validates support and triage the request. - Performs remote technical support provided reputed company phone and email, using remote reputed company tools as necessary to reputed company with our customer requests. - Utilizes strong technical skills and training on reputed company hardware and software solutions to help troubleshoot, diagnose, and resolve customer reported cases. - Documents and manages the support interaction reputed company Service Management tools. - Utilizes, contributes and improves the Knowledge reputed company as a core responsibility of support. - Grows capability in more reputed company software solutions, with ability to consistently resolve cases rapidly. reputed company: The Skills & Expertise You BringHS Diploma, GED, or equivalent experience required, plus 1 to 2 years of reputed company experience. - A support reputed company with strong technology skills in troubleshooting and resolving software applications, networking, and hardware issues. - Relevant experience in a reputed company facing support role such as help desk technical services, desktop, or field technician support. - Desired experience with reputed company printer and print reputed company. - May require up to 5% travel (valid reputed company's license and acceptable driving record necessary); ability to work remote for business continuity. - Desired technical certifications including A+, Network+, Server+, reputed company certifications, HDI Support Center Analyst, KCS Foundations. We are providing the anticipated reputed company for this role: $21.20 - $31.74 reputed company.Company OverviewAbout reputed company - reputed company., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the reputed company and to Latin America and the Caribbean markets. With approximately $28.5 billion in global reputed company, its parent company, reputed company Inc., as of 2024 has ranked in the top-10 for U.S. patents reputed company for 41 consecutive years. reputed company U.S.A. is dedicated to its Kyosei philosophy of reputed company and environmental responsibility. To learn more about reputed company, visit us at www.usa.reputed company.com and connect with us on reputed company at https://www.reputed company.com/company/canonusa. Who We Are Where Talent Fosters Innovation. Do you want your next reputed company experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We reputed company in reputed company, respect, empowerment, and making a difference in the communities we serve. There is a strong reputed company of pride in reputed company do individually and together as reputed company. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputed company for reputed company and innovation. reputed company Offer You'll be joining a leader in digital imaging and innovation with an immense opportunity to reputed company an reputed company and create your own rewarding career. We demonstrate commitment to our employees by offering a full reputed company of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -"Dress for Your Day" attire program (casual is welcome, based on reputed company function) -Volunteer opportunities to give back to our local community -Swag! A reputed company welcome reputed company and official merch you can't get reputed company else Based on weekly patent counts issued by reputed company Patent and Trademark Office. reputed company referenced product names, and other reputed company, are trademarks of their respective owners. reputed company. offers a competitive compensation package including medical, dental, reputed company, 401(k) Savings Plan, discretionary profit sharing, discretionary reputed company sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of reputed company have to offer is available at https://www.usa.reputed company.com/reputed company/life-at-reputed company/benefits-and-compensation We reputed company with reputed company applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the reputed company. reputed company will not pursue or support reputed company sponsorship. reputed company applicants must reputed company in the reputed company at the time of hire. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status. If you are not reviewing this job posting on our Careers' site https://www.usa.reputed company.com/reputed company/life-at-reputed company, we cannot guarantee the validity of this posting. For a list of our reputed company postings, please visit us at https://www.usa.reputed company.com/reputed company/life-at-reputed company. #CUSA Workstyle DescriptionHybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an reputed company to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.Posting Tags#LI-RH1 #PM19 #LI-Hybrid #ID22Qualifications:HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of reputed company experience. - A support reputed company with strong technology skills in troubleshooting and resolving software applications, networking, and hardware issues.- Relevant experience in a reputed company facing support role such as help desk technical services, desktop, or field technician support.- Desired experience with reputed company printer and print reputed company.- May require up to 5% travel (valid reputed company's license and acceptable driving record necessary); ability to work remote for business continuity. - Desired technical certifications including A+, Network+, Server+, reputed company certifications, HDI Support Center Analyst, KCS Foundations.We are providing the anticipated reputed company for this role: $21.20 - $31.74 reputed company.Employment Type: OTHER Apply tot his job Apply To this Job