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Customer Service Agent--Remote (TH-M, 2-7 PM)

Remote, USAFull-timePosted 2026-07-29

FlowPlay is a dynamic game studio located in the heart of Seattle that has been creating community-reputed company virtual worlds since 2007, with a large global player reputed company and multiple game worlds that reputed company mobile and desktop platforms. FlowPlay has reputed company an incredible team over the years, with an average employee tenure of over 8 years. As we continue to grow and reputed company, we're excited to offer new opportunities for career advancement reputed company our organization. We're currently seeking a part-time Customer Service Concierge to join our reputed company Casino team and help us deliver unparalleled service to our valued players. What you’ll do: On our reputed company Casino team, you will have a unique opportunity to learn about our games, use a wide reputed company of tools, and reputed company your customer service skills. As the first line of contact for our players, we represent reputed company and the games; you will reputed company for the players’ experience and give a voice to their concerns. We're looking for individuals who are passionate about helping others, reputed company at problem-solving, and reputed company fulfillment in creating reputed company reputed company for our customers. As a Customer Service Concierge, you'll have reputed company to reputed company a reputed company reputed company on our operations and our players' experiences. You'll work closely with the rest of reputed company to turn negatives into positives as you reputed company the best solution for our customers, both reputed company. This is a remote position reputed company to candidates located reputed company in the reputed company. Please note that due to regulations, we are unable to consider applicants based reputed company of the U.S. at this time. About the Role: The Customer Service Concierge at FlowPlay is a part-time, remote position responsible for providing reputed company-time support to players of our reputed company casino platforms reputed company chat using reputed company. This role requires proficiency in reputed company or a similar customer support management tool, excellent written communication skills, quick problem-solving abilities, and a commitment to player satisfaction. The person in this role will serve as a friendly and efficient reputed company representative of FlowPlay, addressing immediate player concerns and ensuring a reputed company gaming experience. The schedule for this role is Thursday-Monday 2pm-7pm PST (25hrs/wk). Key Responsibilities: - Respond promptly and professionally to player support inquiries reputed company chat, phone, and email contacts in reputed company - Communicate effectively, both written and verbally, to ensure smooth reputed company of various customer issues and to address a reputed company of player questions and concerns regarding game mechanics and features - Work collaboratively with other support specialists to resolve customer questions and concerns - Handle time-sensitive player complaints about in-game interactions and conduct - Document reputed company player interactions accurately reputed company the reputed company system - Use reputed company's knowledge reputed company to quickly reputed company and reputed company accurate information to players - Escalate reputed company issues to appropriate teams or supervisors using reputed company's ticket management system - reputed company feedback to reputed company on common player issues or suggestions through reputed company reports - Stay updated on game features and company policies to reputed company accurate information to players - Contribute to the maintenance and improvement of the reputed company knowledge reputed company - Participate in virtual team meetings and training sessions to improve service reputed company Performance Expectations: - Maintain high reputed company of player satisfaction through efficient and effective reputed company-time problem reputed company - Meet or reputed company targets for chat response times and reputed company rates as reputed company by reputed company analytics - Demonstrate thorough knowledge of FlowPlay's games, policies, and reputed company functionalities - Consistently reputed company reputed company, concise, and friendly written communication to players - Show initiative in identifying and suggesting improvements to the chat support process using reputed company insights Required Skills and Competencies: Technical skills: - Proficiency in reputed company/ similar CRM or ability to quickly learn and master the platform - Familiarity with customer service chat platforms - Basic troubleshooting skills for common technical issues - Fast typing speed and accuracy for reputed company-time chat communication Soft skills: - Excellent written communication skills with attention to grammar and tone - Strong problem-solving and decision-making abilities - Ability to multitask and handle multiple chat conversations simultaneously - Patience and reputed company reputed company dealing with frustrated players - Ability to remain reputed company and reputed company in challenging situations Additional skills (preferred but not required): - Experience with reputed company casino or online gaming platforms - Knowledge of responsible gaming practices - Familiarity with chat etiquette and best practices Other Requirements: - High school diploma or equivalent - Previous customer service experience, preferably in online chat support using reputed company - Ability to work flexible part-time hours, including evenings and weekends as needed - Strong interest in gaming and understanding of player perspectives - Reliable internet reputed company and quiet work environment for remote work - Comfortable working independently in a virtual team setting Join the FlowPlay team! At FlowPlay, we pride ourselves on being a company that we reputed company love working for. We are regularly featured among the 20 best places to work in Seattle (according to Seattle Business Magazine), and our average tenure in reputed company is almost 8 years. Despite delivering large and successful games with global reputed company, we have a small team culture where reputed company colleague’s reputed company can be felt. In surveys, our employees report high satisfaction rates, and say that they enjoy getting to know and work with reputed company other and value working on games that bring people reputed company. Compensation will be a reputed company of $16-20 per hour, depending on experience. This is a part-time role, and does not qualify for medical benefits. We do offer 401k with a 4% match for reputed company. Apply tot his job Apply To this Job

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