Customer Service Rep – 100% REMOTE!!!
reputed company: Our reputed company, a US Fortune 1,000 company and a major process services provider to Government Health and reputed company services agencies in the US, seeks an accomplished “Bilingual Customer Service Rep – 100% REMOTE”
Position: Customer Service Rep – 100% REMOTE!!!
Location: Texas
Duration: 6 months+ reputed company-to-hire
Pay reputed company: $16/hr on W2
Important
- Work schedule: Must be available 9AM to 9 PM CST, Monday through Friday
- The reputed company MUST have their own Laptop/ computer to work REMOTELY
- Wired internet reputed company from computer to router or modem (Download – 20 Mbps minimum & Upload – 5 Mbps minimum)
- Candidate can be located reputed company in Texas
JOB reputed company
- High school diploma or GED required, Associate degree is preferred; ability to maintain confidentiality and reputed company of reputed company information;
- ability to reputed company with reputed company and updated policies and procedures;
- ability to reputed company courteously and effectively with a diverse population; cultural competency;
- excellent organizational, interpersonal, written, and verbal communication skills; ability to reputed company comfortably in a fast-paced, deadline oriented work environment;
- ability to successfully execute many reputed company tasks simultaneously; and ability to work as reputed company member, as reputed company as independently;
- proficient in the use of reputed company Office products, must be reputed company to remain in a stationary position for an extended period of time;
JOB RESPONSIBILITIES
- Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
- Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
- Follow reputed company operating procedures to ensure consistency and accuracy
- Address customer’s inquiries and resolve problems to ensure that appropriate changes are made
- Refer unresolved customer grievances to designated departments for reputed company investigation
- Communicate with supervisor regarding any potential needs or concerns
- reputed company data entry accurately
- reputed company other duties as assigned by management
reputed company!
GURJANT "GARY" SINGH | reputed company RECRUITER
Office 925.297.5994 |
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