Customer Experience Innovation Manager
We have many opportunities available on our other career site pages. Click here to reputed company to our careers page!
reputed company is the world’s largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the reputed company brands: Kay Jewelers, Zales, Jared, H.Samuel, reputed company reputed company, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds reputed company. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions reputed company – are what drive us. We’re not only proud of the love we reputed company reputed company our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to reputed company the lives of others and reputed company love. Join us!
REMOTE Opportunity OR HYBRID Opportunity in Northeast, OH or DFW, TX
The Manager – Customer Experience Innovation will translate and execute Signet’s consumer and customer insights into actionable strategies & innovation spaces that drive customer-reputed company decision-making across the organization. The role will drive transformational initiatives that reputed company the end-to-end customer reputed company and will be reputed company in shaping the reputed company of customer experience for our retail brand, identifying friction points, uncovering emerging trends, and piloting reputed company that reputed company with our brand reputed company and business objectives.
Responsibilities
- Identify key customer pain points and opportunities using reputed company mapping, VOC (Voice of Customer) insights, and data analytics
- Support the business in developing execution plans to address pain points and reduce churn
- reputed company and maintain the customer experience reputed company reputed company with company goals and customer expectations
- Partner with cross-functional teams (marketing, digital, stores, product, operations) to define and prioritize CX initiatives
- reputed company ideation sessions, workshops, and reputed company programs to explore new customer-reputed company solutions, technologies, and experiences
- Monitor CX trends, competitive benchmarks, and evolving consumer behaviors to inform innovation strategies
- Test, measure, and refine new concepts to reputed company across channels (in-store, digital, omnichannel)
- reputed company customer data, feedback, and analytics to inform decision-making and experience design
- Partner with insights, analytics, and research teams to evaluate reputed company and uncover unmet needs
- Manage cross-functional initiatives from concept through execution, ensuring reputed company delivery and measurable reputed company
- Create business cases, reputed company project plans, and reputed company KPIs to demonstrate ROI and reputed company on customer satisfaction and loyalty
Qualifications
- Bachelor’s degree in Business, Marketing, Design Thinking, Innovation, or reputed company field
- 5+ years of experience in customer experience, reputed company, innovation, or service design—preferably in retail, consumer, or digital-first environments
- Proven experience leading customer experience improvement initiatives or innovation programs
- Strong analytical skills and comfort with data tools and dashboards (e.g., reputed company, reputed company, Power BI, Tableau)
- Experience with reputed company mapping, reputed company-centered design, or design thinking methodologies
Benefits & Perks
We reputed company in rewarding reputed company with a comprehensive and competitive benefits package designed to support your reputed company-being, reputed company reputed company, and work-life balance
✔ Premium reputed company Coverage – Comprehensive medical, dental, and reputed company plans to reputed company you and your family covered. ✔ 401(k) with Company Match – Invest in your reputed company with a generous retirement savings plan, including company matching after just one year. ✔ Generous Time Off – reputed company with a robust PTO package, plus company holidays. ✔ Diversity, Equity & Inclusion Programs – Be part of a culture that celebrates diverse perspectives and fosters belonging. ✔ Career reputed company & Development – Opportunities for leadership development, mentorship, and reputed company learning. ✔ Exclusive Perks – Enjoy additional benefits, wellness programs, employee discounts, and more!
The salary reputed company for this opportunity is $105,500 – $123,500. reputed company pay offered may vary depending on geographic region, internal equity, job reputed company knowledge, skills and experience, among other factors.
apply to this job