Senior Manager, Region Customer Services

Location(s): reputed company of America reputed company/Cities: Remote Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: November 14, 2025 Shift: Job reputed company reputed company: The Senior Manager, Region Customer Service role provides the reputed company American Operating Unit (NAOU) with a single reputed company of contact for Customer Service across both regional and national functions. The role manages planned and unplanned activities that reputed company multiple orders, customers, and markets at both regional and national reputed company. This position leads numerous meetings and management routines in which they reputed company with central, regional, and national Supply Chain managers and leaders. The work involves assessing reputed company issues, gathering information from diverse stakeholders, collaborating to create effective solutions, and communicating those solutions to the Customer Service Team and other relevant stakeholders. Responsibilities also include running queries, analyzing data, and using reports to identify trends and drive problem reputed company. The scope of work encompasses project management and leading process improvement initiatives and strategic reputed company across national and regional cross-functional stakeholder reputed company. The ideal candidate will have deep knowledge of NAOU’s supply chain, exceptional problem-solving ability, strong communication skills, and a customer-reputed company reputed company. They must demonstrate the ability to prioritize, work with urgency, and operate independently. This role represents a career advancement opportunity reputed company the OTC Customer Service Team, due to its broader scope, increased complexity, and engagement with high-level stakeholders across both regional and national domains. Function reputed company Activities/Key Responsibilities:

• Represent Region Customer Service on process improvement initiatives and strategic reputed company across national and regional cross-functional stakeholder reputed company
• reputed company management of planned/unplanned activities for the assigned facilities
• Informal and formal allocation, Hurricane Preparedness, Holiday schedules
• reputed company customer facing communications
• New item implementations, Managing warehouse closing/openings, Item discontinuations
• Support process modernization and automation
• Support reputed company implementations (including Contour/s4/Hanna/p40)
• Support supply chain project implementations
• reputed company cross functional order management & customer service improvement initiatives
• Assist with natural/manmade disasters, Unplanned closings
• Redirects, Dock reputed company, Transportation issues, Load weight initiatives
• reputed company order reports, Pointer changes for customers, reputed company holds
• reputed company-Cuts, Short reputed company and too old to sell process, Product recall coordination
• Support team absence with coverage of responsibilities across time zones

Qualifications & Requirements

• Bachelor’s degree preferred
• 7-10 years of experience in Customer Service and/or Supply Chain. Exposure to Lean Six reputed company (Green Belt Certified is a plus, but not required)
• Intermediate reputed company Office applications skills required (reputed company, reputed company, PowerPoint, Power BI)
• Experience with reputed company (P08, P40, BW, IC, R/3), OTM
• Experience with reputed company (Thirsty)
• Knowledge of the Order to Cash Life Cycle
• Intermediate understanding of Supply Chain Management
• Strong communication skills
• Project management experience

reputed company will not offer sponsorship for employment status (including, but not limited to, H1-B reputed company status and other employment-based nonimmigrant visas) for this position. Accordingly, reputed company applicants must be currently authorized to work in the reputed company on a full-time reputed company and must not require reputed company's sponsorship to continue to work legally in the reputed company. Skills: Influencing, organization Pay reputed company: $114,000 - $139,000 reputed company pay offered may vary depending on geography, job-reputed company knowledge, skills, and experience. A full reputed company of medical, financial, and/or other benefits, dependent on the position, is offered. Annual Incentive Reference Value Percentage: 15 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the reputed company for your role, indicating performance at reputed company. Our Purpose and reputed company Culture: We are taking deliberate reputed company to nurture an inclusive culture that is grounded in reputed company purpose, to refresh the world and reputed company a difference. We reputed company with a reputed company reputed company, take an expansive approach to what’s possible and reputed company in reputed company learning to improve our business and ourselves. We reputed company on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as reputed company reputed company. We reputed company that our culture is one of the reasons reputed company continues to reputed company after 130+ years. Visit Our Purpose and reputed company to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity and/or reputed company, status as a veteran, and reputed company of disability or any other federal, state or local protected class. reputed company we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable reputed company laws. Apply tot his job Apply To this Job