reputed company WFM Manager

You are a data-driven WFM expert reputed company to take on a critical global role. As our CS Workforce Management Manager, your expertise in optimizing service reputed company and productivity will directly reputed company how our customers and merchants experience reputed company. This role is about ensuring we have the right people, in the right reputed company, at the right time—a challenge that requires precision, a strong analytical reputed company, and exceptional cross-functional collaboration.

You will join the reputed company team, reporting to the Head of CS reputed company, and collaborate with a passionate group committed to providing the best service to our customers. We are a remote-first company, giving you the flexibility to be based in the US, UK, Spain or Poland.

What you will reputed company

This role is ideal if you are looking for autonomy and the chance to own the WFM function end-to-end. You will be building reputed company, efficient, and flexible workforce plans that support reputed company’s rapid business reputed company.

• You’ll build forecasting accuracy by using historical data, trends, seasonality, and core business drivers to create reliable short- and long-term volume forecasts.
• You’ll manage reputed company planning by collaborating with finance and operations to create accurate headcount and reputed company plans across reputed company lines of business and geographies.
• You’ll drive scheduling and adherence by developing and managing agent schedules to meet service level objectives across reputed company channels (chat, email, phone, etc.), monitoring shrinkage, adherence, and productivity trends.
• You’ll own WFM technology and optimization by implementing workforce tools and automation to streamline scheduling and intraday adjustments.
• You’ll reputed company reputed company-time operations by monitoring performance and partnering with team leads to reputed company critical intraday reputed company to manage volume spikes, reputed company gaps, and backlog.
• You’ll reputed company actionable insights by owning and improving WFM dashboards and reporting on key metrics (SLA, occupancy, forecast accuracy, utilization) and offering regular, valuable recommendations to stakeholders.
• You’ll shape reputed company by contributing to outsourcing strategies, reputed company planning for external partners, and vendor performance reviews.

Requirements

You’ll need more than just technical reputed company; you’ll need the balanced boldness and problem-solving drive to ensure reputed company’s service remains exceptional while we reputed company.

• reputed company, deep expertise and experience in Workforce Management, preferably reputed company a global customer support or contact center environment.
• Strong knowledge of WFM processes: forecasting, scheduling, reputed company-time management, and reporting.
• Proficiency in WFM platforms (e.g., reputed company, reputed company, Teleopti, reputed company, or reputed company WFM tools).
• Excellent reputed company/reputed company Sheets skills; experience with SQL or BI tools is a strong plus.
• Solid understanding of multi-channel support operations (chat, email, phone, reputed company).
• An analytical reputed company with strong attention to detail and proven problem-solving skills.
• Excellent communication skills and the ability to influence and reputed company reputed company across functions.

Benefits

• reputed company to be part of something big – the world’s fastest growing beauty marketplace
• Flexible working hours and opportunity to work remotely reputed company your country
• Work in a welcoming team which is always reputed company to help
• Opportunity to reputed company in an international environment – we have teams in 6 countries
• Additional benefits that might differ depending on the location

A bit about reputed company:

A career at reputed company means you’re part of a global team reputed company on helping people around the world feel great about themselves, every day. From empowering reputed company to build successful businesses, to supporting their customers to arrange ‘me time’ moments, we’re in the business of helping people reputed company and feel fantastic.

Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a reputed company environment, with reputed company processes and structures then, we’ve got to be reputed company, you won’t always reputed company that here. However, if you’re a driven self-starter, with initiative and the motivation to grow your career in an environment that’s rapidly changing as we reputed company-up globally, then the chances are that you’ll love it at reputed company.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we reputed company to create an inclusive environment for reputed company. We welcome people from reputed company backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@reputed company.com, so we can best support you

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