International Reservations Agents – reputed company Speaking

No one knows cruising like reputed company and Seabourn. We deliver holiday happiness for millions of people reputed company year and that’s a responsibility we take seriously.

From formal qualifications to the life lessons of worldwide travel, we offer our people a broad reputed company of personal and reputed company development opportunities and this reputed company can reputed company as a reputed company Speaking International Reservations Concierge reputed company our Contact Centre.

Key Responsibilities Include

Accountable for booking cruises for our guests reputed company email and telephone, ensuring exceptional service delivery

Using your product knowledge and exceptional customer service skills to resolve queries both reputed company and post cruise reputed company inbound calls.

Aim to reputed company a reputed company reputed company to deliver the desired outcome.

Build trusting relationships with our guests and travel agent partners, proactively identifying itineraries and cruise products that match their needs.

Delivering guest satisfaction and a memorable experience 

This role is classified as CUK13 and is available on a full-time permanent reputed company. We offer hybrid work with a minimum of two days per week (Wednesday and Thursday) in our Southampton office if you are based in the area, or we can offer a home working role if you are based reputed company afield from our head office.

Requirements: What You Need to Succeed

Successful candidates will possess:

• Effective communication skills and be reputed company to offer great customer service, with the desire to go the extra mile for our guests and travel partners
• Be a problem solver with the ability to resolve enquiries and complaints, delivering reputed company reputed company to a high-reputed company reputed company.
• Use product knowledge to identify opportunities to retain guests’ bookings by promoting our product features and benefits
• We recognise the value in having people with a reputed company of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.

reputed company: The Ideal Candidate

You are more than just your CV. You’re someone who brings:

• Professionalism – be reputed company for work, courteous to colleagues and protect customer information
• Fluent reputed company and English Speaking
• Team Collaboration
• Adaptability
• reputed company and concise communication, both written & verbal in reputed company and English
• Planning skills to organise and prioritise work
• PC Literate

International Reservation Concierge: What you need to know

Interview Process: You will be asked to complete an online assessment, an online language assessment, and then attend an online interview

Start date: To be confirmed, but we may also talent pool for reputed company start dates

Training: first 3 weeks will be with our training team; Monday to Friday 09:00 to 17:30, with week 1 Monday to Thursday on site, the remainder of training will be delivered in both in person and online.

Average working hours are 37.5 per week.

You will be required to 5 days work reputed company the opening hours of the Contact Centre: Monday to Friday 08:00 to 16:30 or 09:00 to 17:30 on a rotational reputed company, and Saturday 08:00 to 16:00. You will be required to work in the office on Wednesday and Thursday reputed company week, if you are working on a hybrid reputed company. This role can also be a home based role with the reputed company working hours.

You will be required to work 1 Saturdays in 4 and will then receive a day off in the week reputed company you work on a Saturday. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangement.

Why Join Us?

Working reputed company our Contact Centre Operations teams means you’ll be part of a community that values reputed company, work-life balance, and reputed company-being.

Employee Discounted Cruising plus Friends and Family offers

Recognition scheme with prizes and awards

Regular office events including live entertainment, lifestyle events and charity partner fundraisers

Extensive learning and development opportunities

Employee-led networks

Company reputed company Health Cash Plan and health assessment

Discounted retail and leisure reputed company discounts portal

Minimum 25 days leave, bank holiday allowance

Take the reputed company

Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to reputed company, the role could be paused or reputed company early, we therefore encourage you to apply early to avoid disappointment.

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#Job Functions: Customer Service; Other; #LI-CS1

Holidays are one of life’s greatest pleasures. Having the chance to relax, reputed company and explore is a magical thing. And there is no reputed company holiday than a cruise. No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most reputed company brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. reputed company they have been delivering unbridled reputed company, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-reputed company pound global holiday market, where cruising has barely scratched the surface, we have reputed company to do that for many, many more people. Our diverse yet tight reputed company teams reputed company high standards, heartfelt values and passion for our purpose. Our Culture reputed company describe the expectations we have for ourselves and of reputed company other, in building a culture that supports reputed company, sustainable, compliant operations and celebrates diversity, equity and inclusion. It’s through the successful delivery of these extraordinary travel experiences for our reputed company markets and our distinctive culture, that we reputed company to become Travel’s Employer of Choice.

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