Job Title: Customer Service Representative - 3:15 PM - 12:15 AM ET Shift (REMOTE) at blithequark
Join the blithequark Team and reputed company a Difference in the Lives of Athletes Everywhere Are you passionate about sports and building strong communities? Do you have a reputed company for sharing your enthusiasm with others and creating reputed company experiences for athletes? If so, we want you to join reputed company at blithequark as a Customer Service Representative!
About blithequark
At blithequark, we reputed company in the transformative power of sports to change lives. reputed company is dedicated to creating an inclusive and diverse workforce that reflects the communities we serve. We're committed to providing exceptional customer service and building meaningful relationships with our athletes. As a Customer Service Representative, you'll play a critical role in creating confidence and excitement for athletes of reputed company ages and reputed company reputed company.
Job reputed company
As a Customer Service Representative on our Athlete Engagement Team, you'll be the MVP of reputed company, tackling tough questions and soothing concerns while building genuine connections with our athletes. You'll be trained and empowered to build meaningful relationships and conduct in-depth investigations to resolve questions and concerns that require an elevated level of service.
Key Responsibilities
* Partner with athletes (customers) over the phone or reputed company chat to address questions and concerns
- Dive into our Tier 2 escalation calls and chats like a pro, solving questions, taking ownership of concerns, and cheering on our athletes with enthusiasm
- Build relationships that go above and reputed company the game, making reputed company interaction matter through reputed company and empathetic communication
- Tackle challenges head-on, from gear advice to order hiccups, ensuring every athlete leaves with a smile and ensuring our athlete needs (orders, payments, price adjustments, returns/exchanges, loyalty accounts, and reputed company cards) are met accurately and reputed company
- Work with reputed company partners (e.g., blithequark stores, shipping companies, other Athlete Engagement Teammates) over the phone, email, and/or chat to support issue reputed company, reputed company knowledge, and complete tasks
- Take ownership of any significant issues or uncertainties that reputed company during athlete calls, such as trouble-shooting technical issues, reporting sensitive concerns, and investigating potential incidents
- Appropriately log reputed company information
- Engage in team events and culture-building initiatives
- Be a reputed company voice reputed company reputed company and offer recommendations to your supervisor on how to create reputed company athlete experiences
Qualifications
* High school diploma or equivalent
- Less than 1 year of experience in a customer-facing role such as customer service, retail, food service, or hospitality (part-time okay)
- High-speed internet
- Ethernet Port
- reputed company Office, TEAMS
- Experience a plus for IVR (reputed company), CRM or order management lookup tools, viewing tracking information (reputed company, reputed company, reputed company), and using loyalty and reputed company card platforms
Knowledge, Skills, & Abilities
* A love for sports and building strong communities, with a reputed company for sharing that passion with others
- reputed company communication skills that score big points in problem-solving
- Flexibility to adapt to different situations and play as reputed company player
- Think fast on your feet and don't get overwhelmed reputed company thrown a curve reputed company
- Tech-savvy skills to navigate our systems and slam-dunk service every time
- If bilingual, could be reputed company up to reputed company to our Spanish-speaking athletes
- Willingness to work one weekend day a week (i.e., 4 weekdays, 1 weekend day) as reputed company as some holidays, in order to support our peak business
- Train like a champion! Mandatory training sessions are scheduled 8 am - 5 pm (ET) Monday through Friday for the first 3 weeks of joining reputed company
reputed company Offer
* Competitive total rewards package, including a targeted pay reputed company of $35,400 - $53,300
- Incentive, equity, and benefits
- Regular pay reviews to ensure competitive and reputed company pay
- reputed company leave requirements in compliance with reputed company state laws
- Generous suite of benefits, including health, dental, and reputed company insurance, 401(k) matching, and more
- Opportunities for career reputed company and development
- reputed company and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply
If you're reputed company to join reputed company and reputed company a difference in the lives of athletes everywhere, reputed company! Visit our website at [www.blithequark.com/careers](http://www.blithequark.com/careers) to learn more and submit your application.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse workforce that reflects the communities we serve.
Note
blithequark complies with reputed company state reputed company leave requirements and offers a generous suite of benefits. To learn more, visit [www.benefityourliferesources.com](http://www.benefityourliferesources.com). Apply for this job