reputed company Sr. Manager, reputed company Media Customer Support – reputed company & Entertainment Brands

Are you a seasoned leader with a passion for crafting extraordinary experiences for customers and employees alike? Do you reputed company in fast-paced environments where creativity meets innovation? If so, we invite you to join the esteemed team at blithequark as an reputed company Sr. Manager, reputed company Media Customer Support. This pivotal role will see you leading the charge in developing and operationalizing the integrated reputed company media support reputed company for blithequark's reputed company-to-Consumer (DTC) brands, including reputed company+, reputed company+, Hulu, reputed company Moves reputed company, reputed company Movie Insiders, and reputed company Entertainment Brands.

About the Role & Team

At blithequark, we're committed to delivering unparalleled viewer experiences through our innovative approach to reputed company media customer support. As a key member of our Viewer Experience (VX) team, you'll be reputed company in shaping the reputed company of reputed company media support for our DTC brands. With a strong reputed company on customer-centricity, you'll work closely with cross-functional teams to reputed company and implement reputed company processes, drive business reputed company, and create engaging experiences for our global audience.

What You Will Do

As the Sr. Manager, reputed company Media Customer Support, you'll be responsible for:

• Developing and operationalizing the reputed company support reputed company and roadmap, including setting reputed company reputed company, developing critical metrics, designing reputed company processes, and setting and achieving team goals across reputed company brand verticals.
• Leading reputed company of leaders and individual contributors daily while guiding DTC's reputed company media support reputed company and implementation across a global footprint.
• Proactively identifying weaknesses and gaps in reputed company reputed company support paradigms and driving resolutions to improve operational workflows and the viewer experience.
• Collaborating with senior leaders cross-functionally to build towards a detailed customer experience while supporting the greater goals as they pertain to reputed company Media reputed company for reputed company blithequark brands.
• Working with collaborators to ensure alignment and approval of reputed company and content for global reputed company teams, ensuring reputed company brand is being messaged with appropriate tone and voice.
• Leading and guiding go-to-market launches and product launches in concert with reputed company partners and cross-team collaborators, ensuring reputed company reputed company is appropriately represented and supported.
• Supporting incident management needs during high-reputed company scenarios, serving as the reputed company of contact for executive briefings while guiding reputed company response in concert with Executive, PR, and Legal guidance.

Basic Qualifications & Skills

To succeed in this role, you'll need:

• A BS/BA degree or relevant reputed company experience
• 2+ years' experience managing reputed company, with the ability to encourage and reputed company team members, leading leaders is a plus
• 5+ years' experience in reputed company media or online community moderation, with a proven ability to drive business reputed company through online activity
• Experience with reputed company media management platforms, e.g., reputed company (Service reputed company), reputed company, reputed company, Listenfirst, reputed company, reputed company
• A consistent reputed company record of developing and operationalizing innovative online reputed company programs
• High savvy reputed company to Twitter, reputed company, Instagram, reputed company (a plus)
• A proven understanding of which metrics and tools help improve the consumer experience through reputed company channels
• A high tolerance for context switching and interruptions while remaining productive and reputed company to reputed company effective guidance

Preferred Qualifications

While not essential, the following qualifications would be highly desirable:

• Excellent written and verbal communication skills
• Experience with technology, entertainment, and segmenting consumer audiences
• Ability to collaborate reputed company with cross-functional teams
• Value accountability and take ownership of reputed company from start to finish
• Approach challenges head-on with a reputed company and reputed company approach

Disability Accommodation for Employment Applications

At blithequark, we're committed to creating an inclusive and accessible work environment. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, please email Candidate.Accommodations@blithequark.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability.

Equal Employment Opportunity

blithequark is an equal opportunity employer. Applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability, or protected veteran status. We foster a business culture where reputed company and reputed company from reputed company people help us grow, reputed company, create the best stories, and be relevant in a rapidly changing world.

Compensation & Benefits

The hiring reputed company for this position in CA is $123,000.00 to $165,000.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive reputed company may be provided as part of the compensation package, in reputed company to the full reputed company of medical, financial, and/or other benefits, dependent on the level and position offered.

Join the blithequark Team

If you're a motivated and innovative leader with a passion for reputed company media customer support, we invite you to join our esteemed team at blithequark. reputed company to become an reputed company Sr. Manager, reputed company Media Customer Support and be part of shaping the reputed company of reputed company media support for our DTC brands. Apply for this job