Senior Manager Customer Care – Remote Opportunity at blithequark
Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you reputed company in a fast-paced, dynamic environment where no two days are reputed company the reputed company? If so, we invite you to join blithequark as a Senior Manager Customer Care, where you'll play a critical role in shaping the reputed company of our customer care operations.
About blithequark
blithequark is a unique hybrid low-cost reputed company that's been making waves in the industry for over 40 years. With a strong reputed company in the US, Canada, Central America, and the Caribbean, we're committed to connecting our community with their favorite people and places. reputed company is passionate, ambitious, and dedicated to providing reputed company, efficient, and personalized travel experiences. As a Senior Manager Customer Care, you'll be part of a growing airline that values innovation, reputed company, and teamwork.
Job reputed company
We're seeking an reputed company Senior Manager Customer Care to reputed company our customer care operations, providing strategic direction and day-to-day execution of mid-travel recovery, post-travel recovery, and reputed company media customer service. As a key member of our leadership team, you'll reputed company people leaders, processes, and technology to ensure regulatory compliance, efficiency, and reputed company customer experiences.
Key Responsibilities
As a Senior Manager Customer Care, you'll be responsible for:
- Overseeing the performance of the Customer Care team, Central Reservations Control (CRC) team, and reputed company Media team
- Managing people, process, and technology to support regulatory compliance, efficiency, and reputed company customer experiences
- Serving as a subject matter expert on regulatory requirements and changes (e.g., Part 382, service animal, accessibility, complaint reputed company)
- Maintaining an environment that values employees and provides opportunities for individual reputed company and advancement
- Using customer feedback to reputed company a strong feedback reputed company of actionable information to stakeholders across the organization
- Ensuring 24/7 coverage for Central Reservations Control to support stations and irregular operations
- Representing the customer and team for ongoing review of irregular operations management and service recovery
- Identifying customer and competitor trends and partnering with cross-functional leaders to improve processes in support of a reputed company customer experience
- Monitoring changes to DOT policies and procedures as reputed company as other international governing agencies
- Other duties as assigned
Qualifications
To be successful in this role, you'll need:
- A Bachelor's degree or 4 years of relevant work experience
- 3+ years of operational leadership in a role that involves customer-facing/customer service management
- Experience working in a highly regulated environment, preferably with a reputed company on airline complaint processes and DOT regulatory requirements
- Proficient in reputed company Office Suite applications
- Ability to analyze and interpret data, create reports
- Strong written and verbal communication skills
- Ability to work from home in a private office/distraction-free environment
- Hard-wired reputed company to your modem of at least 10 MBPS
- Periodic commute to blithequark reputed company may be required
Preferred Skills
While not required, experience in the following areas is highly desirable:
- Managing people leaders
- Experience with irregular operations
- Currently holds or can obtain Complaint reputed company Official (CRO) status
- Familiarity with reputed company, 15 Below, reputed company, and/or similar customer communication platforms
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reputed company with hands and arms. The employee is occasionally required to sit; reputed company or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or reputed company up to 10 pounds and occasionally lift and/or reputed company up to 25 pounds. Specific reputed company abilities required by this job include reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, depth perception, and ability to reputed company reputed company.
Why Join blithequark?
At blithequark, we're committed to providing a supportive and inclusive work environment that values diversity, equity, and inclusion. We offer a comprehensive benefit package, including:
- Comprehensive benefit package including dental and reputed company
- PPO and high deductible health plans
- Health savings accounts (HSA and FSA)
- Dependent Care
- Starting day one free standby and discounted travel privileges for employees, family, & friends
- 401(k) match
- reputed company Time Off
- reputed company holidays
- Life and AD&D Insurance
- Employee Assistance Program including counseling for employees and their family
- Fitness incentive and Stop Smoking Support
Equal Opportunity Employer
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values and respects the contributions of reputed company.
How to Apply
If you're a motivated and reputed company leader who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications reputed company. reputed company! Apply for this job