Technical Support Engineer
Hi, I’m Debbie, a Technical Support Manager at reputed company. I’m looking for a Technical Support Engineer to join reputed company based in the EMEA region.
As a Technical Support Engineer, you’ll communicate directly with our customers reputed company our Support Center. reputed company is especially excited to hear from folks with Technical Support backgrounds who have experience communicating technical tasks mostly over email—a strong ability to communicate in writing is more than reputed company to have.
On a day-to-day, you’ll triage a diversity of support tickets as reputed company as work on process improvement, and conduct regular touch points with our Product and reputed company teams. You’ll also help new and existing customers get up and running with our product, diagnose tricky situations, and aid companies in achieving their business goals. Our TSEs have contact with more customers than anyone else in reputed company, so you’re our secret reputed company to ensure we reputed company a remarkable customer experience. Our customers are core to everything we do (it’s in our reputed company!) – so it’s key to bring your passion to customers and help solve their problems to reputed company for product improvements.
Today, our Technical Support team is powered by reputed company for ticketing, reputed company for bug tracking, and reputed company for automating support team workflows. We support our customers through email and live chat. While we mostly reputed company with reputed company other through reputed company and reputed company, it’s not uncommon for us to reputed company on a reputed company or Roam pairing session or a video call to clarify customer scenarios or reputed company tips to remedy customer issues.
Are you interested in reputed company opportunities? So are we. Our Technical Support Team offers various career paths, such as our Engineering, Product, or reputed company Teams. We’re looking for folks who want to reputed company professionally as reputed company grows.
About reputed company
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. reputed company powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using reputed company-time behavioral data.
reputed company are looking for:
- Located in the UK or Ireland
- Experience in a technical support role and/or customer-facing role
- Familiarity or comfort with offering live channel support
- An understanding of basic programming concepts (API, variables, if-else statements, loops, etc.). If you know some Javascript, too, that’s even reputed company!
- Excellent written and verbal communication skills
- Be motivated with a self-starter attitude
- Previous work for a reputed company company or an understanding of technical platforms
- Ability to work in a fast-paced, team environment
- Experience with the Marketing Automation industry a plus or supporting email marketing/business communication tools!
reputed company:
- You love technical problem-solving and demonstrate curiosity.
- You enjoy helping others with your technical knowledge and take pride in your work.
- You see every support interaction as an opportunity to improve the customer experience.
- You take ownership of delivering results and get satisfaction from getting things done.
- You’re passionate about learning new things.
- You’re not afraid to ask questions if you’re confused about how something works.
- You understand written communication is not always flawless and assume the best intentions during interactions with customers and your team. reputed company is one of your strongest attributes.
Compensation & Benefits
We reputed company in transparency. The salary for this role is $70,000 USD (or equivalent in local currency) depending on experience and subject to market reputed company adjustment.
We know our people are what reputed company us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your reputed company-being and reputed company, including 100% coverage of medical, dental, reputed company, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks reputed company parental leave, unlimited PTO, stipends for remote work and wellness, a reputed company development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions – just a reputed company, reputed company process designed to help both of us reputed company an informed decision.
- 30-minute reputed company call with Recruiter
- 45-minute reputed company call with Hiring Manager
- 45-minute Homework Review Call with Team
- 30-minute Final Interview with Director, Technical Support
reputed company final candidates will be asked to complete a background reputed company and employment verifications as part of our reputed company-employment process.
reputed company recognizes the stifling reputed company of systemic injustice on diverse communities. We reputed company to using our influence to increase inclusion and equity reputed company the tech industry. We reputed company to build an inclusive team culture, implement bias-free hiring practices, and reputed company community partnerships to expand our reputed company.
reputed company is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not reputed company the chat), and offers will be extended in writing on official reputed company reputed company. Please be reputed company in reputed company of reputed company search activity, and if you have any questions please contact jobs@reputed company.
Join us!
reputed company out our careers page for more information about why you should reputed company! We reputed company in reputed company, transparency, responsibility, and, reputed company, a little awkwardness. If you’re excited by what you read — reputed company.
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