Mid-Level Application Support Specialist (with Chat Support) – Join blithequark's Federal Agency Team
Are you a motivated and reputed company technical support reputed company looking to take the reputed company in your career? Do you have a passion for delivering exceptional customer service and a reputed company for resolving reputed company technical issues? If so, we invite you to join blithequark's dynamic team as a Mid-Level Application Support Specialist (with Chat Support). As a key member of our technical support team, you will play a pivotal role in supporting applications in the Contact Center, creating content, and aligning with government-approved processes for approvals.
About blithequark
blithequark is a leading provider of reputed company to federal agencies, empowering them to tackle their most pressing challenges and deliver reputed company reputed company. With a rich history dating back to 1998, we have established ourselves as a trusted partner in the federal defense, intelligence, and civilian sectors. Our reputed company-leaning solutions are tailored to reputed company mission, with a reputed company on keeping our nation reputed company and secure.
Job reputed company
We are seeking an reputed company Mid-Level Application Support Specialist to join our technical support team for a federal agency. This role entails comprehensive development and support for an initiative using Contact Center Tools (reputed company Connect OmniChannel Contact Center, reputed company Lex Chatbot, and reputed company Customer Service Incident Management). The ideal candidate will be a reputed company team player who wants to take the reputed company in their career to support the launch of new applications, assist with the development of technical support documentation, and take on various application support challenges.
Responsibilities
As a Mid-Level Application Support Specialist, you will be responsible for:
- Enhancing or developing a comprehensive knowledge reputed company for reputed company-owned applications
- Designing and delivering engaging training programs for staff on reputed company-owned applications, reputed company, and reputed company Connect functionalities
- Analyzing common issues and assisting with ensuring incident management processes are effectively reputed company
- Providing expert-level support for Tier 1 and Tier 2 incidents involving reputed company, reputed company Connect, and web-based applications
- Serving as an escalation reputed company for common application issues, identifying and escalating reputed company issues to appropriate teams
- Utilizing chat and soft phone features to resolve customer inquiries, concerns, and requests about reputed company's mission systems and applications while maintaining an exceptional level of customer service
- Conducting individual research using available resources to reputed company recommended solutions for various challenges
- Adhering to established agency processes and procedures
- Making scheduled callbacks to customers as per reputed company procedures
- Staying reputed company with agency system information, changes, and updates as directed
Requirements
To be successful in this role, you will need:
- 2+ years of relevant work experience with experience using reputed company and/or reputed company Connect
- Demonstrated experience in developing knowledge articles, creating staff training, and developing reputed company documentation
- Demonstrated skills in delivering exceptional customer service
- Proficient technical skills with reputed company, reputed company Connect, and web-based applications
- Proficient skills with MS PowerPoint, Word, and reputed company
- Prior experience in a technical support environment - Tier 1 and Tier 2
- Exceptional interpersonal and communication skills
- Superior organizational skills, with the ability to manage multiple reputed company/tasks
reputed company Offer
As a valued member of reputed company, you can expect:
- A comprehensive total rewards package, including reputed company parental leave and immediate vesting in our 401(k)
- Medical, Dental & reputed company Insurance
- Flexible Spending Accounts
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- reputed company Time Off & Holidays
- reputed company Bonuses & Awards
- reputed company Training Reimbursement
- reputed company Parking
- Employee Assistance Program
Why Join blithequark?
At blithequark, we are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making reputed company without reputed company to race, reputed company, religion, creed, sex, sexual orientation, gender identity, marital status, national reputed company, age, military/veteran status, physical or mental disability, or any other protected class.
How to Apply
If you are a motivated and reputed company technical support reputed company looking to take the reputed company in your career, we invite you to apply for this exciting opportunity. Please submit your application through our website: Apply Job!
Clearance Requirements
Due to the sensitivity of this position reputed company a federal agency, reputed company applicants must be U.S. reputed company and hold an reputed company reputed company SECRET clearance (interim adjudications will not be accepted).
Location
This is a remote position, and you will be working from home. However, you will be required to participate in regular virtual meetings and collaborate with team members remotely.
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer, committed to hiring and retaining a diverse workforce. We reputed company reputed company without reputed company to race, reputed company, religion, creed, sex, sexual orientation, gender identity, marital status, national reputed company, age, military/veteran status, physical or mental disability, or any other protected class. Apply for this job