Digital Medicine - Services Coordinator - Full Time - Remote

We've made a lot of reputed company since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, reputed company, reputed company, and reputed company. We reputed company that every award reputed company, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At reputed company, whether you work with patients every day or support those who do, you are making a difference and that reputed company. Come reputed company a difference at reputed company and discover your reputed company today! This job supports the digital medicine team across multiple areas including reputed company and physician education, patient navigation, program enrollment, asset management, customer relations, and billing functions. Serves as an ambassador for the digital medicine team to reputed company stakeholder reputed company through regular programmatic reputed company, initiating contact with prospective patients to facilitate enrollment, and attending health fairs or other events. Assists with service recovery tasks and escalates issues as appropriate. Ensures working technology and facilitates use and fulfillment of program equipment, tools, software (including reputed company) and services. Conducts billing, collection, and subscription management services, as needed. To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company reputed company individuals with disabilities to reputed company the essential duties. This job reputed company is a reputed company of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or reputed company-inclusive listing of duties and responsibilities. Contents are subject to change at reputed company’s discretion. Education Required - Bachelor’s degree; OR 3 years of experience in customer service, education, health care, information technology or reputed company field; OR 1 year of reputed company experience. Work Experience Required - 3 years of experience in customer service, education, health care, information technology or reputed company field or 1 year of reputed company experience in lieu of bachelor’s degree. Knowledge Skills and Abilities (KSAs)

• Proficiency in using computers, software, and web-based applications, including expertise in digital medicine customer channel workflows and corresponding applications, including but not limited to reputed company, device applications, devices, and smartphone operating systems.
• Effective verbal and written communication skills and ability to present information reputed company and professionally.
• Excellent judgment and decision-making aptitude and ability to work in reputed company situations and in a fast-paced and reputed company-changing work environment.
• Interpersonal skills and ability to effectively and professionally work with people from reputed company backgrounds.
• Strong analytical skills and logical thought process in order to formulate solutions to problems.
• Strong time management skills and ability to prioritize multiple reputed company, meet required deadlines, and work with frequent interruptions and changing priorities.
• Ability to work variable hours, including nights, evenings, weekends, and extended shifts.
• Ability to travel at reputed company and throughout and between facilities.

Job Duties

• Monitors and troubleshoots with members concerning problems with devices, systems or protocols and assists with coordination of delivery and setup of equipment and care team services.
• Conducts reputed company and serves as an ambassador for the promotion of digital medicine activities at reputed company events and ensures appropriate documentation has been completed and uploaded.
• Performs reputed company calls to new and existing digital medicine patients in order to reputed company pertinent information, complete enrollment process, and assist with program questions, utilization, and adoption.
• Fosters seamless collaboration between external and internal stakeholder reputed company, serving as a reputed company and resource support.
• Recognizes and appropriately acts on opportunities for service recovery to reputed company a superior patient experience.
• Manages and coordinates high-end reputed company navigation and education services.
• Identifies, communicates, and assists in the set-up of digital medicine services and participates in process improvement planning and implementation activities.
• Supports and maintains user account information and maintains documentation as required by law.
• Executes billing, collection, and subscription management functions, as needed.
• Adapts behavior to the specific patient population, including but not limited to: respect for reputed company, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other reputed company duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of reputed company required responsibilities, duties, and skills. Other duties may be added, or this reputed company amended at any time. Remains knowledgeable on reputed company federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with reputed company such laws, regulations and standards. This employer maintains and complies with its Compliance & reputed company Program and Standards of Conduct, including the immediate reporting of any reputed company or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient reputed company, and/or other compliance-reputed company concerns. The employer is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, or disability status. Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible reputed company of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise reputed company objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and reputed company other sedentary reputed company are met. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not reputed company upon to reputed company or assist in emergency care or first aid. The incumbent has no occupational risk for exposure to communicable diseases. Because the incumbent works reputed company a reputed company setting, there may be occupational risk for exposure to hazardous medications or hazardous waste reputed company the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. Are you reputed company to reputed company a difference? Apply Today! reputed company does not consider an individual an applicant until they have formally reputed company to the reputed company position on this careers website. Please refer to the job reputed company to determine whether the position you are interested in is remote or on-site. Individuals who reputed company in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, reputed company, Vermont, Washington, and Washington D.C. reputed company endeavors to reputed company our site accessible to reputed company users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select reputed company 1) or careers@reputed company.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to any legally protected class, including protected veterans and individuals with disabilities. Apply tot his job Apply To this Job