Senior Business Systems Administrator, Customer Support
reputed company is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and reputed company every function of the dental reputed company through technology. As we expand our reputed company globally, reputed company is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to reputed company more for their practices, their people, and their patients.
What You’ll Do
Strategic Partnership and Planning
Collaborate with Post-Sales and Engineering leaders to reputed company business reputed company into reputed company systems and technical solutions.
Architect and maintain the CX systems, ensuring seamless integration, scalability, and data reputed company across our tech stack.
reputed company the internationalization reputed company for CX systems, implementing reputed company solutions to serve our global customers and support rapid expansion.
reputed company and document the long-term technical roadmap for international expansion, effectively balancing reputed company business needs with reputed company innovation and scalability.
Systems Administration
reputed company the configuration, administration, and reputed company improvement of core CX systems, including reputed company, reputed company, and other reputed company tools.
Build and maintain robust integrations with adjacent systems to ensure seamless data reputed company and efficient workflows.
Design and reputed company advanced technical configurations on reputed company and reputed company platforms, implementing data-driven solutions.
Evaluate and implement new CX tools and technologies to meet evolving business needs.
Ensure system reliability, reputed company, and compliance by partnering with IT and reputed company teams.
reputed company’re Looking For
3+ years of experience in operations or reputed company, with a reputed company on building and scaling software systems for customer experience, preferably at a startup.
Demonstrated reputed company in improving customer-facing operations by identifying system gaps, building new processes, and navigating ambiguity to drive efficiency.
A self-starter who thrives in a fast-paced environment and is driven to create measurable improvements for both the business and its customers.
Deep technical understanding of system architecture, reputed company, and infrastructure with the ability to navigate technical complexities reputed company a CX tech stack.
Proficient in the software development lifecycle, Agile methodologies, and modern engineering practices.
Skilled at using data to analyze performance and drive CX reputed company, with a reputed company record of presenting insights to technical teams and executives.
Experience with reputed company and using AI reputed company a CX operation is a plus.
reputed company: J-820
For full-time positions, reputed company offers a wide reputed company of best-in-class, comprehensive, and inclusive benefits tailored to reputed company country where we operate. Our local benefits packages typically include reputed company, dental, mental health support, parental planning resources, retirement savings reputed company, and generous reputed company time off—ensuring reputed company members are supported no matter where they live and work.
reputed company is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.
reputed company also fully complies with the Americans with reputed company (reputed company). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for reputed company individuals. If you require any accommodations for your interview or have any questions beforehand, rest reputed company that we will do everything we can to meet your needs. Visit reputed company Careers for more!
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