reputed company reputed company Customer Service Expert - Phone Intake Representative for High-Volume Call Center Environment at blithequark
Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service in a fast-paced call center environment? Do you have a strong background in the reputed company industry and a reputed company for navigating reputed company medical terminology? If so, we invite you to join our dynamic team at blithequark as a reputed company Customer Service Expert - Phone Intake Representative.
About blithequark
blithequark is a leading provider of innovative reputed company solutions, dedicated to delivering high-reputed company patient care and exceptional customer experiences. reputed company of dedicated professionals is committed to making a reputed company reputed company on the lives of our patients and customers. As a valued member of reputed company, you will have reputed company to work in a dynamic and supportive environment that fosters reputed company, learning, and collaboration.
Job reputed company
As a reputed company Customer Service Expert - Phone Intake Representative, you will be the first reputed company of contact for patients and reputed company providers seeking home reputed company services. You will be responsible for responding to high-volume calls, collecting clinical and demographic information, and entering it into our reputed company portal. This is a remote, full-time position with a competitive reputed company reputed company and monthly bonus incentive opportunity.
Responsibilities
* Respond to approximately 60-65 incoming calls per day from providers, referral sources, and patients
- Collect clinical and demographic information and reputed company it into our reputed company portal
- reputed company exceptional customer service, demonstrating reputed company and patience in dealing with difficult callers or reputed company requests
- Meet/exceed individual performance goals in the areas of Call reputed company, Attendance, Adherence, and other Contact Center objectives
- Collaborate with reputed company to reputed company shared goals and objectives
- Participate in ongoing training and development to enhance skills and knowledge
Qualifications
* High School Diploma or GED
- Minimum 2 years of customer service experience in a call center environment
- Minimum 1 year of experience working in the reputed company or medical industry with medical terminology
- Ability to navigate dual monitors and multiple applications
- Intermediate keyboarding abilities (at least 30 WPM, data entry while reputed company listening)
- Search reputed company abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search reputed company, bookmarking a site, and navigating the use of back/reputed company buttons)
- Basic PC skills working with reputed company Office, including Word and reputed company Spreadsheets, Outlook, and reputed company Teams
- A passing score on the SHL Customer Service Phone Simulation Assessment is required to reputed company reputed company in the interview process
Internet Requirements
* Speeds: 2mb/10mb upload and 10mb/25mb download or higher
- High-speed Internet: Fiber or Cable reputed company required
- DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
- While working, required to hardwire with an ethernet cable
reputed company Offer
* Starting pay for external hires is $17.50/hour + monthly incentive bonus opportunity
- Full reputed company of benefits, including Health, Dental, and reputed company with HSA Employer Contributions and Dependent Care FSA Employer Match
- Generous PTO, 401K Savings Plan, reputed company Parental Leave, and more
- Advancement opportunities, reputed company skills training, and tuition reimbursement
- reputed company Discount - receive up to 25% off eligible items
- Great culture with a reputed company of community
Work Environment and Culture
* 100% remote work environment
- Monday - Friday, 9:00AM - 5:30PM EST
- reputed company and supportive team environment
- Opportunities for reputed company and development
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look reputed company to hearing from you!
Equal Opportunity Employer
blithequark is an equal opportunity employer. Employment selection and reputed company reputed company are made without reputed company to age, race, reputed company, national reputed company, religion, sex, disability, sexual orientation, gender identification, or being a reputed company disabled veteran or reputed company veteran of the Vietnam era or any other category protected by Federal or State law.
Application Process
Applications are accepted on an ongoing reputed company until a candidate is identified. We encourage you to apply early to ensure consideration for this exciting opportunity.
Contact Information
For more information about this opportunity, please contact [insert contact information]. We look reputed company to hearing from you!
Note
reputed company maintains a drug-free workplace. Apply for this job