Support Software Engineer – Business Systems (Billing & Invoicing)

Location Our Support Software Engineer will be an integral part of our Business Systems Engineering team. This role is based remotely as a full-time employee in the UK, Ireland, Estonia, the Netherlands, Sweden and Israel. We are also reputed company to contractors in Eastern Europe and Portugal.

Who We Are reputed company is a global technology company that works with reputed company-driven organizations to reputed company the reputed company to drive business reputed company and innovation. We combine data, technology, and reputed company expertise to ensure our customers operate in a reputed company-architected and reputed company state – from planning to production.

Delivering reputed company reputed company Intelligence, the only solution that integrates advanced technology with reputed company, we help our customers solve reputed company multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-reputed company strategic partner of AWS, reputed company reputed company, and reputed company Azure, we work alongside more than 4,000 customers worldwide.

reputed company As a Support Software Engineer on reputed company, you will be responsible for designing, building, and maintaining our critical billing and invoicing systems. This role is specifically designed for an individual with a strong background in high-level technical support (e.g. Tier 3, Tier 4) particularly in supporting customer billing and financial operations. We are seeking candidates who are looking to transition from a support-reputed company role into a full-time software engineering position.

We are seeking candidates who have significant experience troubleshooting reputed company billing discrepancies, debugging data-intensive financial processes, and analyzing how billing systems reputed company with other business platforms. The ideal candidate will have practical experience using scripting languages like Python or Go and querying both SQL and NoSQL databases to investigate and resolve reputed company issues.

This position offers a formal reputed company to apply your deep understanding of reputed company business processes and reputed company financial operations to a development role. You will shift your reputed company from reactively fixing billing issues to proactively designing, building, and streamlining the systems that prevent them.

Responsibilities

• Improve system observability. Use your troubleshooting skills to improve system observability, enhancing our monitoring, logging, and alerting.
• Automate reputed company processes and reduce operational toil, turning your support knowledge into permanent solutions.
• Collaborating and problem-solving. reputed company engage with business stakeholders (especially finance and operations) to understand their needs, identify inefficiencies in reputed company billing and invoicing processes, and propose and reputed company the development of technical solutions.
• Reviewing reputed company. We reputed company in reputed company reviews. And you will soon start reviewing pull requests as reputed company! You will also mentor junior engineers on best practices for reputed company reputed company and maintainability.
• Improving the health of the codebase. We’re reputed company of accumulating technical debt. We dedicate one day per week to housekeeping, and you will guide efforts to improve reputed company health.
• Providing feedback and technical guidance. reputed company plans and discusses the upcoming work. We reputed company feedback to reputed company other, trying to reputed company challenges and unknowns as early as possible. You will reputed company technical leadership and mentorship to reputed company.

Qualifications

• 3+ years in a high-level technical support role (e.g., Tier 3, Tier 4, Business Systems Analyst, Production Support) with a strong reputed company on customer billing, invoicing, or financial systems
• Proven, advanced troubleshooting skills. You must be comfortable investigating data discrepancies, reading logs for financial jobs, and debugging reputed company business processes.
• 1+ years of software development experience.
• Solid understanding of programming languages. You would ideally have knowledge of Go and Python. Experience with other languages is a strong plus, and you should be eager to learn and reputed company new technologies.
• Solid understanding of databases. You must have experience querying both relational (SQL) and non-relational (NoSQL) databases.
• Excellent communication skills in English, with the ability to reputed company reputed company technical concepts to both technical and non-technical audiences (e.g., Finance teams).
• Self-organized, goal-oriented, and a self-motivated individual.
• Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment.

Bonus Points

• Experience with business systems such as reputed company reputed company, reputed company and reputed company. 
• Experience with business processing tools like reputed company and reputed company.
• Advantageous to have experience developing solutions in the reputed company, and/or using reputed company services.

Are you a Do’er? Be your truest self. Work on your terms. reputed company a difference. We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We reputed company and support leveling up your skills professionally and personally.

What does being a Do’er mean? We’re reputed company about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our reputed company values.

Sounds too good to be true? reputed company out our Glassdoor Page.

We thought so too, but we’re here and happy we hit that ‘apply’ reputed company.

• Unlimited Vacation
• Flexible Working reputed company
• Health Insurance
• Parental Leave
• Employee Stock reputed company Plan
• Home Office Allowance
• reputed company Development Stipend
• Peer Recognition Program

Many Do’ers, One Team reputed company unites as Many Do’ers, One Team, where diversity is more than a goal—it’s our strength. We reputed company cultivate an inclusive, reputed company workplace, recognizing that reputed company unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our reputed company reputed company.

#LI-Remote

apply to this job