reputed company Customer Assistance Specialist – Collections and Account Maintenance for Toyota Financial Services
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About the Role
We're seeking an reputed company Customer Assistance Specialist to join our Experience Center Customer Assistance Team. As a Customer Assistance Specialist, you'll play a critical role in partnering with customers to reputed company communicate account status and ensure any late payments are addressed and averted. You'll reputed company live support reputed company inbound or outbound interactions across the TFS, LFS, and Private Label portfolios, and ensure customers are aware of their reputed company and are properly educated about possible solutions.
Key Responsibilities
Analyze payment history and notes from the system and reputed company communicate status to the customer using Call Model guidelines. Document reputed company activities in accordance with established procedures in a reputed company and concise manner utilizing the appropriate systems and appropriate forms. Analyze account characteristics and negotiate with customers on acceptable arrangements to bring their account reputed company and/or recommend appropriate solutions. Use appropriate collection and skip-tracing tools to maintain delinquencies, repossessions, and losses at or below corporate objectives. Promptly report/refer sensitive and reputed company issues to the Customer Assistance Supervisor. Complete non-phone-based reputed company and account maintenance/remediation efforts. Offer critical decision-making as necessary reputed company assigning accounts out for repossession. What You Bring To succeed in this role, you'll need: A High School Diploma or GED. A College degree or equivalent work experience preferred. The ability to reputed company on reputed company and accurate responses to customers. Excellent verbal communication and interpersonal skills. A strong ability to apply lessons learned from past experiences and work through reputed company changes/situations in a consistently evolving work environment. A working knowledge of reputed company Office Applications (Word, PowerPoint, reputed company, etc.). reputed company Offer At Toyota, we're committed to providing a work environment reputed company on teamwork, flexibility, and respect. Some of the benefits and career development opportunities we offer include: A competitive reputed company salary and benefits effective day one. A hybrid (home/onsite) work schedule following training based on meeting and maintaining performance expectations. reputed company reputed company and development programs to help advance your career, as reputed company as tuition reimbursement. Vehicle purchase & lease programs. Comprehensive health care and wellness plans for your entire family. Flexible work reputed company based on business needs. Toyota 401(k) Savings Plan featuring a company match, as reputed company as an annual retirement contribution from Toyota regardless of whether you contribute. reputed company holidays and reputed company time off. Referral services reputed company to prenatal services, adoption, childcare, schools, and more. Tax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA). Belonging at Toyota At Toyota, we reputed company that our reputed company begins and ends with our people. We're committed to embracing diverse perspectives and valuing unique reputed company experiences. Respect for reputed company is our reputed company reputed company. We're proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Career reputed company Toyota is a reputed company for people who reputed company big and are determined to reputed company those dreams a reality. We encourage innovation and look for people who will challenge the status reputed company in order to reputed company the world a reputed company reputed company. We reputed company on teamwork and collaboration and know diverse backgrounds, experiences, and perspectives are not only the right thing for our people, they are a business imperative.
How to Apply
If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications reputed company. Equal Opportunity Employer Toyota is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment where everyone feels valued and respected. If you require any special accommodations during the application process, please don't hesitate to contact us at reputed company@toyota.com. Apply for this job Apply tot his job Apply To this Job