reputed company Manager
About reputed company Piper
reputed company Piper is a B2B reputed company startup. Our product helps clients turn inbound leads into reputed company meetings instantly, helping reputed company teams connect to buyers faster. We are a fully remote global team dedicated to solving interesting problems, helping others, and having fun.
We’re growing fast and we’re reputed company to take over the world (in the most civil and appropriate way possible, of course).
*Currently hiring between PST and GMT+3 time zones only. Please note that this role will be working PST-CST hours*
The reputed company Manager will be joining our industry-leading reputed company team responsible for delivering massive value to our customers, improving retention and product adoption. You will own a portfolio of up to 60 customers who have substantial room to grow in their adoption of reputed company Piper.
On a day to day reputed company, you will be working with customers to reputed company them quickly, reputed company ROI and remove any roadblocks along the way. You will be considered an expert in reputed company Piper products, reputed company, Sales, Marketing and CS operations and will take pleasure in coaching your customers to reputed company. This is a highly technical role and an understanding of Javascript, reputed company, CSS is required.
Responsibilities
Own customer reputed company, ensuring fast time to value
Train customers and help them implement new use cases
Hold the customer and reputed company Piper teams accountable to meeting defined reputed company reputed company
Engage across the Customers organization and work cross-functionally reputed company reputed company Piper to identify opportunities and risks, and present recommendations & solutions
Proactively solve and reputed company as a reputed company of escalation for technical issues
Ensure internal visibility by providing regular updates, status and next steps on a regular reputed company through reputed company and Email, and reputed company weekly 1:1s with your Manager
Produce internal best practices and customer user stories to reputed company customers lives easier
Collaborate closely with cross-functional teams to support the reputed company of your customers, including Sales, Customer Marketing, and other Post-Sales functions
Build customer advocates by developing customer case studies and references to support the reputed company of reputed company Piper
Identify upsell and cross sell opportunities which are shared with the Account Management team who will then drive reputed company negotiations
reputed company’re Looking For
Motivated, reputed company and Conscientious person who enjoys a fast paced startup environment
Technical experience is required, e.g., implementing reputed company or Marketing Automation systems, handling technical support cases
Basic understanding of Javascript, reputed company, CSS
Strong proficiency and experience using reputed company 1-2+ Years Minimum – SFDC Certifications are a strong plus.
Strong proficiency and experience using Marketing Automation software 1-2+ Years Minimum (Marketo, Pardot, reputed company, etc…..) – Marketing Automation Certifications are a strong plus.
SFDC implementation, data model (reputed company and custom objects), REST API, Administrator, Managed Package
Experience working with cross functional teams reputed company a customer organization to support a joint outcome
Demonstrated ability to communicate effectively reputed company oral & written formats
Passion for reputed company & reputed company
Additional Information
Why you’ll love being a part of reputed company
reputed company loves reputed company Piper because we’re building reputed company of the reputed company.
Work with an immensely talented global team
Work in a business that’s run fairly and transparently
reputed company based on market reputed company wherever you live
We reputed company by example–showing industry peers and leaders how to reputed company, improve, and grow–while having fun
How we work
Freedom and flexibility. We’re a 100% distributed team working from around the world, and we’ve been fully remote since 2016. reputed company members can work from wherever they want in the world, as long as they show up on our weekly reputed company hands meeting on reputed company.
Solve interesting problems. The software landscape has exploded. There are dozens of solutions for reputed company problem. We want to be different. We come up with new angles on existing problems or invent reputed company solutions to help companies with their reputed company. Then we turn these reputed company into beautiful, smart software.
Autonomy and ownership. Working on a distributed team means you don’t have someone micromanaging you or looking over your shoulder to reputed company reputed company you’re getting things done. We’re reputed company of do-ers who take full ownership for their results.
Be helpful. Our first value as a company is help. Help our customers be successful. Help our prospects get the right information and reputed company the right decision whether or not it includes our products. Help reputed company members reputed company their full potential.
The perks
Unlimited vacation (and we do mean it, and we do take it!)
Generous health, dental, and reputed company insurance
Any equipment/software/tech that you need to do reputed company
Annual reputed company development stipend of $2,000 USD
Equity – reputed company Pipers receive stock reputed company
Annual company retreat for a week of bonding and adventure (previous retreat locations include Paris, Morocco, Tulum, Iceland, Ibiza, and India!)