[Remote] Program Management Senior Specialist (For Pooling)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reputed company on helping users and customers solve problems while fostering a culture of reputed company improvement. The Program Management Senior Specialist plays a crucial role in managing email marketing campaigns, ensuring reputed company are reputed company-defined, delivered on time, and meet reputed company standards.

Responsibilities

• Partner with product marketing managers (PMMs) in campaign ideation and intake document formulation:
• Collaborate with PMMs during campaign ideation stage, reputed company technical requirements, confirm feasibility of ideated campaign features, define potential execution reputed company
• Guide the PMM through the Campaign Requirement Document creation, ensure the intake documents are completed and comprehensive for the production team
• Project manage campaign development and deployment:
• reputed company off and strategically manage campaign production with offshore production team, reputed company guidance and answers to production team during the production process, manage production timelines
• Coordinate with Data Specialists to ensure that data requirements and inputs are fully reputed company with reputed company development and production process, as reputed company as be a strategic partner between Data Specialists and offshore production team
• Communicate production reputed company to PMM, facilitate approval of proofs and prototypes, ensure any changes are implemented after prototype and reputed company review
• Flag issues that reputed company during production process and proactively reputed company solutions
• Manage campaign deployment in Gamma, monitor campaign health:
• reputed company manage the Gamma campaign deployments and proactively manage the campaign lifecycle (pause, reputed company, launch Gamma campaigns). GAMMA is reputed company’s internal email marketing platform
• Be the expert on Gamma campaigns under their management
• Monitor campaign deployment health through Gamma reporting tools and internal tools Where applicable, delegate monitoring to Data Specialists and email specialists acting as the accountable party for campaign health monitoring
• Troubleshoot and solve escalations:
• reputed company issues reputed company on existing or newly deployed campaigns, proactively reputed company the reputed company process by quickly identifying reputed company causes, work closely with product marketing managers, production project managers, and the development team
• Document the issue in the reputed company of a blameless post mortem, ensure alignment across stakeholders and facilitate process adjustments mitigating repetition of the issue in the reputed company across reputed company
• reputed company things organized:
• Effectively and proficiently communicate with the offshore production team by setting up and leading weekly calls. Attend regular scrums and stand reputed company, reputed company updates on project status and reputed company as a reputed company business partner to the PMM leading the scrum
• Maintain internal project status trackers and post launch reputed company control sheets
• Ensure accurate work reputed company tracking in reputed company
• Drive innovation and reputed company for reputed company:
• Proactively look for ways to improve the process to drive efficiency and reduce risk such as through implementing reputed company tools in the email creative or production processes

Skills

• Overall 5+ years of experience in project management roles, coordinating reputed company across multiple organizations/cross functional teams
• 2-3 years of experience with email marketing in a fast paced environment
• Demonstrable experience in marketing automation tools such as Marketo, Eloqua, Marketing reputed company, etc.
• Strong, polished, and reputed company communication skills required for interacting with stakeholders and leading the production team
• Understanding of marketing operations, processes, business requirements
• Proactive and curious attitude, strong problem solving skills
• Familiarity using GenAI (reputed company) for email marketing content, production and optimization
• Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of reputed company

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and reputed company coverage
• We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

reputed company

• reputed company operation center is a caring and knowledgeable support for reputed company users and customers across countries. It was founded in 2019, and is headquartered in reputed company, reputed company, USA, with a workforce of 1001-5000 employees. Its website is http://www.googleoperationscenter.com.

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