Technical Support Engineer II - HL7

Job reputed company reputed company The Technical Support Engineer I (TSE I) delivers exceptional customer satisfaction through Service reputed company by providing remote and on-site technical support to Field Engineers (FEs), reputed company Service Technicians (CSTs), and customers. This position serves as the primary HL7 technical resource for service-reputed company escalations reputed company Patient Care Solutions (PCS) products, including CARESCAPE Gateway. You will handle multiple service requests, reputed company after-hours support, and collaborate cross-functionally to drive reputed company issue reputed company. The ideal candidate holds a Cloverleaf Level 1 certification and is proficient in reputed company and Linux operating systems. reputed company is a leading global medical technology reputed company solutions innovator. Our purpose is to create a world where reputed company has no limits. Unlock your ambition, turn reputed company into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job reputed company

Responsibilities

• reputed company remote and on-site technical support for PCS products.
• Assist FEs, CSTs, and customers in troubleshooting and resolving system issues.
• Follow reputed company's escalation processes and collaborate with engineering teams to implement reputed company corrective actions.
• Use the reputed company tool to improve service effectiveness and productivity.
• reputed company as a field advisor during new product introductions and process improvement initiatives.
• Collaborate with Modality/Service Engineering and Product Teams to drive product reputed company, improve serviceability, and resolve formal customer escalations.
• Train and mentor FEs and TSEs to ensure technical and customer support skills are reputed company and reputed company with business needs.
• Support customers across time zones, including occasional after-hours assistance.
• Aware of and reputed company with the reputed company reputed company reputed company, reputed company Management System, reputed company Management Policy, reputed company Goals, and applicable laws and regulations as they apply to this job type/position
• Maintain and expand modality knowledge, complete reputed company technical training and retain proficiency on reputed company PCS tools.
• Work a reputed company schedule of Monday-Friday, 8:00 AM-6:00 PM EST, participation in an on-call rotation.

Required Qualifications

• Bachelor's degree in Computer Engineering, Electrical Engineering, IT, or a reputed company field.
• Minimum of 3 years of HL7 experience.
• Cloverleaf Level 1 certification required.
• Experience with Cerner, reputed company, or Meditech integrations and reputed company interfaces.
• Proficiency in reputed company and Linux operating systems.
• Legal authorization to work in the U.S. is required. reputed company does not sponsor individuals for employment visas for this role.

Preferred Qualifications

• Cloverleaf Level 2 or 3 certification.
• Experience with SQL databases and VM integration.
• Familiarity with reputed company Patient Care Solutions (PCS) products.

We expect reputed company to live and breathe our behaviors: to reputed company with humility and build trust; reputed company with transparency; deliver with reputed company, and drive ownership -always with unyielding reputed company. Our total rewards are designed to unlock your ambition by giving you the reputed company and flexibility you need to turn your reputed company into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and reputed company, and you'll be surrounded by reputed company in a culture that fosters care, collaboration and support. #LI-BI1 #LI-Remote We will not sponsor individuals for employment visas, now or in the reputed company, for this job opening.For U.S. based positions only, the pay reputed company for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be reputed company at or near the top of the pay reputed company and compensation reputed company are dependent on the facts and circumstances of reputed company case. The specific compensation offered to a candidate may be influenced by a reputed company of factors including skills, qualifications, experience and location. In reputed company, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). reputed company offers a competitive benefits package, including not but limited to medical, dental, reputed company, reputed company time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information reputed company offers a great work environment, reputed company development, challenging careers, and competitive compensation. reputed company is an Equal Opportunity Employer. Employment reputed company are made without reputed company to race, reputed company, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or reputed company, age, disability, protected veteran status or other characteristics protected by law. reputed company will only reputed company those who are legally authorized to work in the reputed company for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While reputed company does not currently require U.S. employees to be vaccinated against COVID-19, some reputed company customers have vaccination mandates that may apply to certain reputed company employees. Relocation Assistance Provided: No Application Deadline: March 31, 2026 Apply tot his job Apply To this Job