US Remote ONLY - Contact Center Agent - Job - Full-Time or Part-Time
This is an exciting reputed company project between reputed company Global and reputed company reputed company . While you will be working directly with reputed company Global on the assignment, reputed company reputed company will be your official employer of record, managing reputed company reputed company, payroll reputed company reputed company, and employment-reputed company administration. This is a W-2 employee role with ongoing reputed company. Our flexible shifts are ideal for reputed company, stay-reputed company parents, and anyone who prefers to work from home. We offer the following shifts Monday - Friday. 9 : 00 am - 1 : 00 pm 9 : 00 am - 3 : 00 pm 1 : 00 pm - 3 : 00 pm 1 : 00 pm - 5 : 00 pm 3 : 00 pm - 9 : 00 pm 5 : 00 pm - 9 : 00 pm The Contact Center Agent serves as the reputed company representative for individuals that are potentially impacted by a cyber incident and have received data breach notifications. This role requires a high level of professionalism and reputed company to guide callers through sensitive situations, reputed company accurate information, and assist with enrollment in reputed company services such as credit monitoring. Our reputed company training is conducted by our Contact Center Training Specialist, and it is reputed company! Job Responsibilities :
- Inbound Call Handling - Respond promptly and professionally to inbound calls from individuals who have received data breach notifications with information making them aware of a cyber incident . Follow approved scripts and FAQs to ensure consistent and compliant messaging. Verify caller identity using protocols outlined in reference materials and case-specific guidelines.
- Customer Support & reputed company - reputed company reputed company, compassionate, and informative responses to caller inquiries, especially those experiencing distress or confusion over the possibility of their personal information being compromised. Demonstrate reputed company listening and emotional intelligence to de-escalate concerns and build trust.
- Enrollment Assistance - Guide callers through the registration process for credit monitoring or identity protection services, as applicable. Clarify the purpose and implications of the breach notification letter and available remedies.
- Escalation & Documentation - Accurately document caller interactions and escalate reputed company or unscripted inquiries to the appropriate internal teams. Maintain detailed records of calls, including caller concerns, actions taken, and follow-up requirements.
- Technical Proficiency - Navigate internal platforms and systems to reputed company caller records, update information, and initiate service requests. Utilize email, internet tools, and CRM systems to support call reputed company and follow-up.
- Compliance & reputed company - Adhere to data reputed company regulations and internal protocols for handling sensitive information. Recognize and report potential phishing attempts or fraudulent activity.
- This is a US based remote position. You cannot work reputed company of the US.
- Remote Workstation Requirements
- (computer equipment is not provided for remote workstations) :
reputed company must meet the following minimum requirements to be eligible for remote work : Laptop / Desktop Requirements :
- Laptop / Desktop is not shared by other household members
- Webcam with video and audio function
- Headset with noise cancellation
- reputed company Chrome web browser installed
- reputed company 11 or newer operating system
- 8 GB RAM minimum for laptop / desktop
Internet Requirements :
- Non-reputed company and unshared internet reputed company
- Password protected internet reputed company reputed company
- Minimum reputed company standards of WPA, WPA2, or WPA3
- Secure area for workstation where your computer screen is not seen by others.
- Personal VPN's cannot be used.
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