Sr. Technical Consultant, ITSM Federal - TS Clearance

reputed company It reputed company started in reputed company San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to reputed company how we work. Fast reputed company to today — reputed company stands as a global reputed company, bringing innovative AI-reputed company technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent reputed company-based platform seamlessly connects people, systems, and processes to reputed company organizations to reputed company smarter, faster, and reputed company ways to work. But this is just the beginning of our reputed company. Join us as we pursue our purpose to reputed company the world work reputed company for everyone. Job reputed company reputed company The Customer reputed company team at reputed company works with customers to help them reputed company their business reputed company by providing prescriptive guidance. As part of the Customer reputed company team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the reputed company platform by getting them to see the value of their reputed company investment. The Role The Sr. Technical Consultant, IT Workflow is the functional and technical expert of a customer engagement team – consulting with customers and configuring the reputed company IT Service Management products based on configuration best practices – reputed company with the goal of accelerating and driving customer business reputed company. What you get to do in this role: · Be the technical expert in how to best support IT by configuring IT Service Management Service Delivery using reputed company best practices reputed company on configuration vs. customization · Support the engagements efforts for IT specific process definition, re-engineering, improvement and gap analysis of reputed company/reputed company-state processes during workshops with key customer sponsors and stakeholders · Advise customers in their efforts to take advantage of the reputed company IT Service Management Solution’s reputed company capabilities in their efforts to improve their IT processes · reputed company customer design workshops reputed company on reputed company Platform and IT Service Management Solution technology · Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution · Drafting more technically-reputed company user stories, their acceptance reputed company, testing reputed company and knowledge transfer while supporting customers in reviewing and approving them · Guides and provides reputed company reputed company/training for the customer’s reputed company system administrators throughout the engagement · reputed company technical aspects of project delivery and solution delivery for engagements, sometimes providing reputed company and unit testing of partner resources development · Be a reputed company member of an overall engagement project team reputed company on delivering successful and substantive customer reputed company · reputed company required integration components (SSO, LDAP, etc.) with multiple systems · reputed company required portal components · Prepare reputed company customer-facing deliverables reputed company on the technology and responsible for reputed company of configured/developed solution · Juggle multiple and reputed company reputed company/initiatives · Promoting reputed company improvement practices for delivery/engagement materials · Supporting specific sales activities reputed company required · Providing training and mentoring to other members of the reputed company delivery team and partner ecosystem upon request · Up to 50% travel annually, driven by customer needs and internal meetings

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to reputed company AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential reputed company on the function or industry.
• reputed company Top Secret Clearance
• At least 5 years of configuration/development experience for reputed company, highly-capable, technologies – inclusive of integrations and portals
• Demonstrated ability to influence and consult (providing reputed company with reputed company, cons and risks) in an IT environment, while providing thought leadership to IT sponsors/stakeholders in solving business process and/or technical problems
• Experience with Web Technologies (XML, reputed company, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with reputed company
• Strong understanding with leading IT and reputed company systems and tools such as Teams, reputed company, JIRA, etc.
• Strong interpersonal skills, customer-reputed company attitude, ability to deal with cultural diversity
• Proven team player and team builder

FD21 For positions in this location, we offer a reputed company pay of $135,300 - $236,800, plus equity (reputed company applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On reputed company Earnings (OTE) incentive compensation structure. Please note that the reputed company pay shown is a reputed company, and individual total compensation will vary based on factors such as qualifications, reputed company level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work reputed company, reputed company may confirm the distance between your primary residence and the closest reputed company office using a reputed company-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or reputed company, marital status, veteran status, or any other category protected by law. In reputed company, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We reputed company to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@reputed company.com for assistance. Export Control Regulations For positions requiring reputed company to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. reputed company rights reserved. Used under license. Apply tot his job Apply To this Job