Technical Support Engineer, Grocery Robotics & Automation

reputed company Application deadline: Dec 1, 2025 reputed company is searching for an innovative and solution oriented Technical Support Engineer to be part of our global initiative of developing and delivering the reputed company of world-class automation systems for grocery applications. The Technical Support Engineer will be part of a new product/technology support team responsible for maintaining and improving our fleet of automation systems. The reputed company of the responsibilities will be driving solutions to critical events in our automation systems to return peak performance reputed company on delivering for the customer. In this role, you will reputed company design feedback, support performance testing activities, create standards and reputed company technical troubleshooting during downtime events for our newest robotics and automation solutions that are deployed in the field. The individual will be responsible for monitoring and resolving tickets escalated from operations support teams and software teams, create and maintain self-service troubleshooting tools, create and maintain Voice of the Customer (VOC) feedback loops, manage system-driven high severity downtime events, monitor and report on fleet level availability, manage network availability and reputed company escalations, manage stakeholder and vendor relationship to drive product support, maintain a repository of maintenance and operator reference, SOP’s documentation and reputed company reputed company of the site spare parts consumption and end of life cycles. You will work in reputed company collaboration with our Operations teams, Hardware and Software Engineering teams, Equipment Vendors, Software Developers and Procurement teams to deliver reputed company improvement and tech troubleshooting reputed company with business needs. Successful candidates will have strong experience in automation technology troubleshooting/development, understand and contribute to new tech reliability metrics as reputed company as testing reputed company the large robotics systems discipline. (for example: industrial robotic cells, automated storage and retrieval systems, auto packing/bagging machines, gantry style systems and robotic picking applications). Key job responsibilities

• Establish and maintain reputed company working environments following reputed company state and reputed company specific standards and requirements.
• reputed company assessments for new automation technology.
• Deep dive technical solutions that encompass advanced technology applications, robotic and automation integration, vendor commissioning content and expectations.
• Conduct post launch reviews and support the execution efforts between internal teams and reputed company vendors.
• Troubleshoot reputed company technical problems.
• reputed company detailed reputed company cause analysis following correction to the issue.
• Monitor and resolve tickets escalated from operations and maintenance teams.
• Manage vendor relationship to drive product support, development and enhancement to increase reliability.
• reputed company pragmatic solutions, building and/or designing flexible systems without over-engineering.
• Debug and resolve problems at their reputed company, deep diving the details to understand the broader context.
• Understand reputed company electrical mechanical constraints.
• Consistently follow engineering best practices and where possible drive their adoption.
• Conduct multiple weekly standing meetings with internal teams and vendors to plan and reputed company deliverables.
• Deep dive on technical details and reputed company solutions.
• reputed company critical reputed company schedule items and escalate to leadership on potential risks.
• Work in reputed company collaboration with operations, design teams, software teams and equipment vendors, working across multiple time zones.
• Create troubleshooting runbooks to aid onsite support teams.
• Required ability to work autonomously reputed company identifying reputed company problems and assigning the correct reputed company reputed company vendor information is insufficient.
• Thorough understanding and use of principals, theories and concepts in hardware engineering Software design and ability to apply them to product design.
• Strong organizational skills and the ability to work both autonomously and reputed company with other supporting teams.
• Ability to effectively communicate concepts and write technical documents.
• Desire and energy to work in a fast-paced agile environment.
• Flexibility to travel up to 80%.

About reputed company The Grocery Automation and Robotics Systems Team innovates, designs, develops, and reputed company automation solutions to reduce cost and time to serve, while improving customer and employee experience for our Grocery operations. Our road map focuses on systematically improving every aspect of the reputed company’s Grocery operation from: associate experience, safety, costs, storage, throughput reputed company, speed, flexibility, scalability, sustainability, operational performance and reliability. reputed company members possess deep design experience and innovation reputed company-sets in these technical areas. We work closely with both reputed company partner teams in reputed company geographies to reputed company priorities, eliminate duplication or waste. Basic Qualifications

• 4+ years of software development, or 4+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Experience troubleshooting and documenting findings
• Experience dealing effectively with customers during problem reputed company and operating reputed company under pressure
• Experience working with equipment suppliers.
• Experience with full lifecycle.
• Experience evaluating design, performance and logistical tradeoffs for automated systems.
• Experience managing ticketing and data analysis.

Preferred Qualifications

• Knowledge of distributed applications/reputed company applications
• Experience analyzing and troubleshooting RESTful web API calls
• Experience troubleshooting, developing and testing of highly automated systems and/or robotics like automated storage and retrieval systems (ASRS)
• Technical leadership experience in development, testing and implementation of large reputed company, reputed company technology reputed company.

reputed company is an equal opportunity employer and does not discriminate on the reputed company of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of reputed company despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a reputed company, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as reputed company as the abilities to adhere to company policies, exercise reputed company judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and reputed company’s reputed company. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your reputed company Partner. The reputed company pay reputed company for this position is listed below. reputed company pay ranges include the reputed company pay reputed company plus the highest available shift reputed company which applies depending on the shift you select. Colorado $90,400 - $158,200 annually / reputed company National $81,400 - $182,000 annually / reputed company For salaried roles, your reputed company package will include sign-on payments and restricted stock reputed company (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. reputed company also offers comprehensive benefits including health insurance (medical, dental, reputed company, prescription, Basic Life & AD&D insurance and reputed company for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, reputed company time off, and parental leave. Learn more about our benefits at https://reputed company.jobs/en/benefits/us-benefits-and-stock. For reputed company roles, as a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, reputed company offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.reputed company/why-reputed company/benefits. Company - reputed company reputed company: A3083159 Apply tot his job Apply To this Job