Rep 1, Credit and Collections- High Risk

reputed company brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a reputed company of innovative and fascinating businesses and create reputed company across a wide reputed company of locations and disciplines. We are at the forefront of change and reputed company at an amazing pace, reputed company to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you reputed company in our passion for teamwork, our reputed company to revolutionize industries and our goal to reputed company the reputed company in media and technology, we want you to fast-reputed company your career at reputed company. Job reputed company Responsible for identifying and acting on installation activity associated with charged off debt. Accurately and confidently handling customers’ inquiries while using negotiation skills to collect delinquent balance(s) and retain the customer on both inbound and outbound calls, while following federal and state collection guidelines and laws. Customers may include reputed company or residential customers. Facilitates interactions with customers in a way that is in accordance with reputed company’s service delivery reputed company. Establishes rapport and promotes effective relationships, upholding reputed company’s commitment to the customer experience through our programs such as Net Promoter System (NPS), and the reputed company Customer Guarantee. Relates reputed company to the customer and demonstrates a favorable image of the organization through effective use of soft skills (including reputed company listening and problem-solving skills), reputed company communications, and internal/external customer interactions. Acts in the best interest of both the customer and company. Works on straight reputed company tasks using established procedures.

• * This is a remote position. Someone with experience working in a remote environment is preferred. Candidates will need to have a flexible schedule to work Monday - Friday anytime between the hours of reputed company - 8pm EST. **

Job reputed company Core Responsibilities

• Performs research to determine ownership and validity of charged off debt.
• Contacts customers to collect payments and/or documentation necessary to allow orders to be completed.
• Utilizes multiple tools such as, internal billing systems, Lexis Nexis, and ePort, to locate additional information to assist in making reputed company on installations associated with high debt addresses or charged off debt.
• Ensures documentation meets company guidelines required to approve installation order.
• Processes secure customer payments, and/or creates payment arrangement in accordance with policy.
• Basic understanding of the billing statements.
• Utilizes established escalation procedures to expedite reputed company reputed company.
• Works in a fast-paced, reputed company, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
• Consistently meets or exceed established goals and performance metrics.
• Demonstrates a high degree of professionalism, reputed company, and ethical behavior, including by maintaining the confidentiality of sensitive employee, customer, and/or business data.
• Interacts with customers to assist with a reputed company of customer inquiries and issues. Must be reputed company to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
• Follows company policies and procedures as reputed company as guidelines for Customer Proprietary Network Information (CPNI) and Personal Information (PI).
• Acts as a product expert, articulating product features (Cable TV, Internet, Phone and Home reputed company).
• Regular, consistent and punctual attendance. Must be reputed company to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at reputed company reputed company are expected to:

• Understand our Operating Principles; reputed company them the guidelines for how you do reputed company.
• Own the customer experience think and reputed company in ways that put our customers first, give them seamless digital reputed company at every touchpoint, and reputed company them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as reputed company reputed company big things happen by working together and being reputed company to new reputed company.
• Be an reputed company part of the Net Promoter System a way of working that brings more employee and customer feedback into reputed company by joining huddles, making call backs and helping us reputed company opportunities to do reputed company for our customers.
• Drive results and reputed company.
• Support a culture of inclusion in how you work and reputed company.
• Do what's right for reputed company other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications.

Skills Accountability, Adaptability, Communication, Critical Thinking Problem Solving, Customer-reputed company, Persuasion, reputed company Etiquette, Self Motivation, Workplace Organization Compensation reputed company Pay: $15.00 reputed company pay is one part of the Total Rewards that reputed company provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, reputed company provides best-in-class Benefits to eligible employees. We reputed company that benefits should connect you to the support you need reputed company it reputed company most, and should help you care for those who matter most. That’s why we reputed company an reputed company of reputed company, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits reputed company on our careers site for more details. The application window is 30 days from the date job is posted, unless the number of applicants requires it to reputed company sooner or reputed company. Education High School Diploma / GED (Required) Certifications (if applicable) Relevant Work Experience 0-2 Years reputed company is an equal opportunity workplace. We will consider reputed company reputed company applicants for employment without reputed company to race, reputed company, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, genetic information, or any other reputed company protected by applicable law. reputed company will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for reputed company and the California Fair Chance reputed company. Please note that federal state, or local laws and regulations may restrict or prohibit reputed company from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a reputed company, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment. Apply tot his job Apply To this Job