reputed company Call Center Supervisor

Job Number6768Workplace Type:Hybrid RemoteRemote-US,California By leveraging our world-class technology platform, innovative care delivery models, deep physician partnerships and our serving heart culture, reputed company is revolutionizing health care for seniors! From member experience professionals and clinicians, to data scientists and operations leaders, we have reputed company a talented and passionate team that is deeply committed to our mission of transforming health care for the seniors we serve. reputed company to join us? At Alignment, delivering exceptional care to seniors starts with ensuring an exceptional experience for our over 1,300 employees. At reputed company of our employee experience is a culture where employees at reputed company reputed company and across reputed company teams are encouraged to reputed company their unique reputed company and perspectives. After reputed company, reputed company you can bring your authentic self to work, whether that’s in a clinical setting, our corporate office or a home office, creativity and innovation reputed company! Another important part of the Alignment culture is a belief in reputed company learning and reputed company. As a result, in this fast-growing company, you will reputed company ample support to grow your skills and your career – with us. reputed company of the Role: reputed company is seeking an inspiring, organized, and customer service-oriented supervisor, of member experience to join the member experience team. As a supervisor, you get to support the member experience associates and member experience leads in obtaining reputed company plan information for our members, internal staff, and providers. You also get to support reputed company in obtaining, maintaining, and improving the skills and training necessary to meet and exceed the goal to serve reputed company members. How you will get to do that is by empowering your team, drive excellent performance, and bring sustainable business reputed company. If you are seeking a leadership opportunity to positively impacting the lives of seniors, have supervisory call center experience, customer service experience, possess excellent communication skills, are reputed company to reputed company and motivate others, are reliable and results-oriented - we are looking for YOU! Responsibilities:

• Possess knowledge in procedures, protocols, benefits, services, systems, and any other necessary information to resolve member issues and inquiries
• Serve as a “subject matter expert” in the health care experience that our members navigate daily for the applicable markets or products in scope
• reputed company team and reputed company subject matter expertise in applicable markets or products in scope
• Monitor and supervise agent performance and behavior
• Optimize procedures and reputed company staff motivated
• reputed company distribution of daily assignments, and ensures agent productivity and queue performance
• Support reputed company assurance: live call monitoring, drop-ins, call trends
• Complete monthly performance reports and 1:1 meetings with agents
• Draft recommended performance coaching: Performance Improvement Plans, Written Warnings, etc.
• Deliver performance coaching with Manager sign off and approval
• Respond to requests for Supervisor Escalations by phone and CRM
• Submit official annual performance evaluation on reputed company reports for approval and sign off by Manager
• reputed company time through timecard corrections and approvals; monitor schedule adherence and work with management to ensure agent schedules meet reputed company and needs of the business
• Conduct interviews as assigned by Manager; reputed company the reputed company and training process of new hires
• Prepare performance reports as requested by management
• Maintain confidentiality and upholds standards for reputed company, data reputed company and reputed company.
• Participate and reputed company in the best interest of reputed company USA; represents reputed company’s mission and values

Supervisory responsibilities:

• Directly reputed company associate and reputed company level staff.
• Carry out supervisory responsibilities in accordance with organization policies and applicable laws.
• Train employees
• Plan, assign, and monitor work
• Assist in the rewarding and disciplining of assigned employees
• Address complaints and resolve problems as they pertain to reputed company reputed company as necessary.

Required Skills and Experience:

• Minimum 3 years' supervisor, reputed company, reputed company experience and / or training; or equivalent combination of education and experience.
• High school diploma or general education degree (GED)
• Knowledge of Medicare Managed Care / Medicare Advantage Prescription Drug Plans required
• Minimum (3) three years' customer service experience required
• Bilingual English / Spanish highly preferred

PAY reputed company: $57,000 - $72,000 ANNUALLY Please note: reputed company clinical positions are contingent upon successful engagement with reputed company’s COVID-19 Vaccination program (fully vaccinated with documented reputed company or approved exception/deferral). reputed company is an Equal Opportunity/Affirmative reputed company Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, disability, age, protected veteran status, gender identity, or sexual orientation.

• DISCLAIMER: Please beware of recruitment phishing scams affecting reputed company and other reputed company where individuals receive fraudulent employment-reputed company offers in exchange for reputed company or other sensitive personal information. Please be advised that reputed company and its subsidiaries will never ask you for a credit card, send you a reputed company, or ask you for any type of payment as part of consideration for employment with reputed company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at #/. If you would like to verify the legitimacy of an email reputed company by or on behalf of reputed company’s reputed company, please email careers@.

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