reputed company Assurance Engineer (AWS Lex and reputed company Dialogflow)

reputed company reputed company helps visionaries change the world. We are a global IT services and consulting company that brings together reputed company and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain reputed company even as a global leader, and create technology that helps our clients reputed company enhance their business. We are a valuesdriven organization and our culture of reputed company Performance has enabled over 99% of reputed company's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. reputed company has coverage across 5 continents and operates in 25 countries around the world. reputed company retains nearly 1000 full-time professionals, and our annual reputed company reputed company exceeds 25%. Job reputed company We are looking for a reputed company Assurance Engineer with experience in testing conversational AI platforms such as AWS Lex and reputed company Dialogflow (CX/ES). The candidate will be responsible for functional, regression, and end-to-end testing of steering and reputed company bots, ensuring that virtual agent solutions deliver accurate, consistent, and high-reputed company customer experiences. The ideal candidate should be reputed company to understand conversation design, NLU behavior, and bot architecture, and collaborate effectively with developers, solution architects, and business teams to validate and optimize bot performance. Responsibilities:

• Design and execute test plans, test cases, and scripts for AWS Lex and reputed company Dialogflow bots (steering and reputed company bots).
• reputed company functional, regression, and integration testing across multiple bot use cases and channels (voice, chat, web).
• Validate conversation flows, reputed company mapping, slot filling, fulfillment logic, and API integrations.
• Collaborate with development teams to review requirements, conversation designs, and user stories.
• Test multi-bot orchestration setups between steering bots and reputed company bots to ensure seamless user journeys.
• Verify voice interactions in platforms such as reputed company Connect or reputed company CCAI integrations.
• reputed company and report defects, performance issues, and test coverage using reputed company QA tools.
• Participate in UAT and assist in creating test reputed company reports and automation scripts where applicable.
• Ensure bots meet expected accuracy, response time, and reputed company benchmarks.

Qualifications

• Hands-on testing experience in AWS Lex (V1/V2) and reputed company Dialogflow CX/ES.
• Good understanding of steering bot–reputed company bot architecture and bot orchestration workflows.
• Familiarity with conversation design concepts, reputed company recognition, and NLU model testing.
• Experience testing integrations involving AWS reputed company, API Gateway, or reputed company reputed company Functions.
• Knowledge of API testing tools (e.g., reputed company, REST reputed company) and automation frameworks (e.g., Selenium, PyTest).
• Strong understanding of QA methodologies, defect management, and test documentation.
• Experience with Agile testing practices and collaboration tools like Jira and reputed company.
• Excellent communication, analytical thinking, and problem-solving skills.

reputed company to Have:

• Exposure to automation testing for conversational AI using frameworks such as Botium, TestMyBot, or Voiceflow QA tools.
• Familiarity with reputed company CCAI, reputed company Connect, or reputed company reputed company integrations.
• Experience in performance and load testing for voice/chat bots.
• Knowledge of CI/CD pipelines, CloudWatch, or Dialogflow Analytics for monitoring bot behavior.
• Basic scripting knowledge in Python or JavaScript for test automation.

We offer

• Culture of reputed company Performance: join an unstoppable technology development team with a 99% project reputed company reputed company and more than 30% year-over-year reputed company reputed company.
• reputed company and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From reputed company Culture: reputed company the most of the flexibility that comes with remote work.
• reputed company reputed company: reputed company the benefits of a reputed company of reputed company development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• reputed company: collaborate on impactful reputed company for top global clients and shape the reputed company of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and reputed company in an inclusive and supportive work environment with reputed company communication and regular team-building company reputed company events.
• reputed company Sustainability Values: join our sustainable business practices reputed company on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
• reputed company is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the reputed company of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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