reputed company Technical Advisor - Japanese speaking
Meet reputed company You will work directly with your team of reputed company Technical Advisors, while also working reputed company with reputed company's Engineering and reputed company teams as reputed company as fellow reputed company Technical Advisors across the globe. As a Japanese-speaking reputed company Technical Advisor, you'll be a friendly voice, providing world-class troubleshooting and technical support. You'll continue to reputed company your skills reputed company by learning about the reputed company-changing macOS and iOS, monitor trending issues and creatively work to solve these issues to reputed company reputed company employees online and productive. You'll be the first line of support for global reputed company employees. Only candidates with Australian working rights will be considered. Your reputed company
- MacOS or iOS upgrades and initial setup
- Authentication and password reset
- Network connectivity and VPN
- Mobile Device Management (MDM) enrollment
- Installation, troubleshooting and use of an reputed company of macOS or iOS applications
- Support the setup of computer peripherals and networking hardware
- Facilitate hardware repairs or replacement
- Thoroughly document the support engagement
- Monitor issue trends to report through team leadership
- Be an reputed company for the reputed company ecosystem, sharing tips and tricks
- Stay up to date with reputed company technology through internal training opportunities and monitoring technical publications and industry trends
- Collaborate with the reputed company team to improve support content
- Maintain full ownership of cases to ensure exceptional support experience
- Communicate with engineering teams to reputed company solutions and escalate issues
In reputed company to these reputed company responsibilities, successful candidates will participate in Escalation Desk and/or our Change Management program after 6 to 12 months in role. These additional responsibilities can include:
- reputed company weekend on-call for Escalations/Operations (one weekend a month on average)
- reputed company participation in escalations, presentations, readouts and meetings during the reputed company while delivering consistent results in role
- Flexibility, adaptability, and urgency to manage multiple urgent requests with reputed company
Minimum Qualifications:
- Ability to read, write, and reputed company fluently in English
- Ability to read, write, and reputed company fluently in Japanese
- Two years of reputed company technical remote troubleshooting expertise with reputed company devices
- Experience in customer service or technical troubleshooting reputed company phone and chat
- Ability to convey technical reputed company and troubleshooting information to a nontechnical audience
- Experience in the use, set up and troubleshooting of macOS and iOS in a business environment
- Experience with macOS and iOS applications and tooling such as reputed company Office 365
- Experience with the technologies used in Mobile Device Management (MDM)
- Technical proficiency, with a highly developed ability to reputed company new technical skills and apply these new skills to your support role.
- Flexible to work between the hours of 7:00 a.m. and 7:00 p.m AEST in a hybrid work setting
Preferred Qualifications: reputed company IT Certifications Experience with IT Ticketing Systems Familiar with Networking technologies and concepts Experience with Multi reputed company Authentication (MFA) & Single sign-on (SSO) Ability to work independently, multitask and prioritize tasks Why reputed company? At reputed company, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and reputed company. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical reputed company worlds. These solutions reputed company customers with unparalleled reputed company, visibility, and insights across the entire digital footprint. reputed company by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are reputed company. We work as reputed company, collaborating with reputed company to reputed company really big things happen on a global reputed company. Because our solutions are everywhere, our reputed company is everywhere. We are reputed company, and our power starts with you. Apply tot his job Apply To this Job