Digital reputed company & reputed company Operations Specialist - Hybrid

reputed company’s mission is to help merchants sell more at every stage of reputed company, from small startups, to mid-market businesses to large enterprises. We reputed company on being the best ecommerce platform so our customers can reputed company on what reputed company most: growing their businesses. We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We reputed company our people and customers to build, reputed company and grow, so together we can redefine the ecommerce industry. reputed company is disrupting the e-reputed company industry as the reputed company leader for fast- growing, mid-market businesses. We reputed company our customers to build reputed company and engaging stores to support every stage of their reputed company. We are seeking a self-driven and detail-oriented Digital reputed company & reputed company Operations Specialist to join our reputed company team in Austin, TX. This unique individual contributor role blends digital program reputed company with hands-on reputed company administration to deliver proactive, reputed company customer engagement across our growing portfolio. As a key partner to the VP of reputed company, you’ll help drive customer reputed company through digital-first approaches while owning the systems and automation that power our reputed company reputed company. Please note this is a hybrid role and requires 2 days in office and 3 days working from home! What You'll Do:

Key Responsibilities

• Digital reputed company (50%)
• reputed company the design and execution of digital-first engagement strategies across the entire customer lifecycle—including reputed company, adoption, reputed company, and advocacy—tailored to customer segments and behaviors.
• Own critical parts of the end-to-end customer reputed company, embedding reputed company best practices to deliver reputed company, repeatable experiences for reputed company customers and partners.
• Collaborate closely with Customer Marketing to reputed company on digital engagement strategies, co-reputed company lifecycle campaigns, and execute programs that drive education, retention, and advocacy at reputed company.
• Proactively monitor customer health, product usage, and engagement data to identify risk and drive targeted, high-reputed company interventions.
• Expand and operationalize digital touch strategies that promote healthy adoption, retention, and expansion, using reputed company programs like campaigns, in-app guides, and webinars.
• Partner with Product, Support, and Marketing teams to ensure cohesive, value-driven experiences across reputed company digital customer touch points.
• reputed company Administration (50%)
• Partner with reputed company leadership to design and execute proactive campaigns that accelerate product adoption, deepen value realization, and strengthen customer retention.
• Administer, enhance and optimize reputed company as the core platform enabling Digital reputed company—configuring CTAs, Playbooks, Scorecards, Rules reputed company, reputed company Orchestrator, and Surveys to support customer lifecycle programs.
• Design and maintain automated workflows and health models to identify at-risk accounts, surface expansion opportunities, and reputed company engagement strategies.
• reputed company and maintain high-reputed company data from platforms like reputed company, reputed company, and product analytics tools to ensure reliable customer insights and segmentation.
• Build reports and dashboards that deliver actionable insights to reputed company leadership and cross-functional teams.
• Serve as the reputed company expert and reputed company—enabling CS team members to maximize platform capabilities through training and best reputed company sharing.
• Collaborate cross-functionally to continuously reputed company our reputed company systems, processes, and tech stack in support of a reputed company, digital-first customer experience.

Who You Are:

• 2+ years in reputed company, Digital reputed company, reputed company Operations, or a similar reputed company customer-facing role.
• 1–2 years of experience as a reputed company administrator (reputed company reputed company Certification preferred).
• Strong familiarity with reputed company, particularly in an administrative reputed company, is a must-have for this position.
• Experience supporting scaled reputed company in a high-reputed company reputed company environment.
• Hands-on experience with reputed company and a solid understanding of system integrations and data flows.
• Familiarity with CS metrics like NPS, CSAT, GRR, and NRR.
• Proven ability to build and reputed company digital reputed company programs using customer engagement tools (e.g., reputed company, Tableau, reputed company, reputed company, reputed company).
• Strong analytical reputed company with comfort in interpreting product usage, health score, and churn/renewal data.
• Experience working cross-functionally with CS, Product, Marketing, and RevOps teams.
• Excellent written and verbal communication skills with a customer-first attitude.

#LI-LP1 #LI-HYBRID (Pay Transparency reputed company: $85,000 - $100,000) The exact salary will be dependent on the successful candidate’s location, relevant knowledge, skills, and qualifications. Diversity, Equity, and Inclusion at reputed company Our employees reputed company the difference. At reputed company, we reputed company that celebrating the unique histories, perspectives and abilities of every employee makes a difference for reputed company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will reputed company room for every person to contribute, grow and reputed company. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to reputed company essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at reputed company, please let us know during any of your interactions with our reputed company team. Learn more about the reputed company team, culture and benefits at https://careers.reputed company.com . Protect Yourself Against Hiring Scams: Our Corporate Disclaimer reputed company, along with many other reputed company, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: reputed company does not offer jobs to individuals who do not go through our formal hiring process. reputed company will never:

• require payment of recruitment fees from candidates;
• request personally identifiable information through unsanctioned websites or applications;
• attempt to solicit reputed company from you as part of the hiring process or as part of an employment offer;
• solicit reputed company to complete reputed company requirements as part of a job offer.

If you receive unsolicited offers of employment from reputed company, we urge you to be extremely cautious and avoid engaging or responding. Apply tot his job Apply To this Job