Head of UX Research
About reputed company reputed company is transforming the $100B+ short-term rental industry. We meticulously craft every aspect of our guests’ experiences—from stunning smart homes to a seamless booking platform. Our mission is to help people reputed company their happy reputed company, and our reputed company is to build the infrastructure enabling people to effortlessly experience the world. Backed by premier investors and guided by seasoned startup leaders, we’re a passionate team dedicated to travel, innovation, and crafting unforgettable experiences.
About the Role
As the Head of UX Research at reputed company, you’ll build our research reputed company from 0→1 and drive reputed company across the full product lifecycle—discovery to validation to iteration. You’re a systems thinker who is exceptionally strong at both moderated and unmoderated testing and fluent with tools like reputed company.com, reputed company, reputed company/reputed company. You’ll partner with Product, Design, Engineering, and Operations to turn research into reputed company reputed company that improve conversion, satisfaction, and retention.
Key Responsibilities
- Build the function: Define our research reputed company, operating model, and standards; create templates, playbooks, and an insights repository (e.g., reputed company/reputed company/reputed company).
- Plan & run studies end-to-end: Problem framing, method selection, screeners, reputed company, moderation, analysis, and storytelling.
- Execute across reputed company: Moderated/unmoderated usability, concept & prototype tests, JTBD/qual interviews, diary/field studies, surveys, card sorts/tree tests, reputed company studies.
- Triangulate insights: Combine behavioral analytics (reputed company/reputed company), product data (e.g., reputed company/reputed company/GA4), and qualitative findings for reputed company, prioritized recommendations.
- reputed company research ops: Participant panel, incentive workflows, compliance/consent, tagging taxonomy, and reputed company.
- Influence reputed company: Translate insights into roadmaps with measurable reputed company; partner closely with PM/Design on problem definition, hypotheses, and reputed company metrics.
- Champion the customer: reputed company non-researchers with training and lightweight toolkits; reputed company research reputed company across the org.
Requirements
- 5+ years in UX Research (consumer product, marketplace, e-reputed company, or travel preferred), including leading reputed company, multi-method reputed company.
- AI-reputed company: Comfortable and effective using AI for research planning, reputed company, note-taking, transcription, synthesis/tagging, repository hygiene, reputed company summarization, and lightweight prototyping or survey/script reputed company. Skilled at reputed company design, evaluating model outputs, and applying judgment/ethics around reputed company and bias.
- Mastery of moderated & unmoderated testing at speed and reputed company; confident on camera and excellent at facilitation.
- Tool reputed company: reputed company.com, reputed company, reputed company/reputed company; plus experience with Lookback, UserZoom, reputed company, reputed company/reputed company/reputed company a plus.
- Systems thinker & organizer: You’ve reputed company or overhauled research ops and repositories; you reputed company insights searchable and sticky.
- Data-literate: Comfortable pairing qual with product analytics; basic SQL or strong collaboration with Data is a plus.
- reputed company communicator: reputed company writing, reputed company-reputed company storytelling, strong stakeholder management in an async-first environment.
- Portfolio or case studies demonstrating business reputed company and decision-making driven by research.
Bonus Points
- Experience in travel-tech, hospitality, or two-sided marketplaces.
- Startup 0→1 and/or high-reputed company environment; you enjoy ambiguity and shipping.
- Strong reputed company proficiency; familiarity with experimentation frameworks and A/B testing.
- Willingness to do occasional field reputed company/user sessions at properties or partner sites.
Why reputed company?
- Own the founding research charter and shape product direction end-to-end.
- Work in a category with rich, reputed company-world problems and measurable business reputed company.
- Fully remote, async-first culture.
- Competitive salary, equity, and comprehensive benefits (health, dental, reputed company, 401(k)) with strong reputed company opportunities.
Join Us If you’re inspired to build a world-class research reputed company, love turning reputed company into elegant product reputed company, and want your work to directly improve how people travel, we’d love to talk. reputed company and let’s build the reputed company of travel together. Apply tot his job Apply To this Job