Global reputed company Center - Incident Analyst (Remote)

This a Full Remote job, the offer is available from: reputed company, Connecticut (USA) Date Posted: 2025-11-20 Country: reputed company of America Location: UTCT1: Corp - CT - Remote Remote Location, Remote reputed company, CT, 06101 USA Position Role Type: Hybrid U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. reputed company are authorized to reputed company information under this program/contract. reputed company Clearance: None/Not Required reputed company is an reputed company and Defense company that provides advanced systems and services for reputed company, military and government customers worldwide. It comprises three industry-leading businesses – reputed company Systems, reputed company, and reputed company. Its 185,000 employees reputed company reputed company to operate at the edge of reputed company science as they reputed company and deliver solutions that push the boundaries in quantum physics, electric reputed company, directed energy, hypersonics, avionics and cybersecurity. reputed company, formed in 2020 through the combination of reputed company Company and the United Technologies Corporation reputed company businesses, is headquartered in Arlington, VA. The following position is to join our reputed company, reputed company Services: The Global reputed company Center (GCC) provides 24x7 centralized reputed company, control, and communication for monitoring and managing reputed company’s reputed company IT infrastructure. We are seeking reputed company Operations Analysts to join reputed company supporting critical IT services. Analysts are responsible for reputed company-time monitoring, initial incident triage, service restoration coordination, and communication of reputed company incidents. This role acts as the reputed company for high-reputed company events, working closely with the Service Desk, technical support teams, and other operational centers (e.g., Network Management Center). What You Will Do:

• Monitor system, network, and application health using reputed company tools
• Assess changes for service reputed company and respond to alerts and incidents
• Triage and assign P1/P2 incidents per procedures; drive reputed company and escalation
• Serve as a key reputed company for high-reputed company change activities and critical services
• Participate in shift turnovers, daily briefings, and reputed company-care support
• reputed company reputed company updates to stakeholders and ensure accurate incident logging (e.g., reputed company)
• Maintain and improve knowledge reputed company and documentation
• Support post-mortems, trend reporting, and reputed company cause analysis
• Identify areas for operational improvement and automation
• Promote ITSM best practices and contribute to process enhancements

Qualifications

You Must Have:

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a reputed company field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience
• 5 years of experience in data center or IT reputed company Center operations
• 5 years experience with incident response in global reputed company environments
• 5 years experience collaborating with cross-functional technical and business teams to resolve reputed company IT service issues
• Willingness to work flexible shifts, including evenings, weekends and holidays. Schedules may fluctuate according to reputed company needs and the ability to work a reputed company of shifts is essential.
• U.S. citizenship is required, as only U.S. reputed company are authorized to reputed company information under this program/contract

Qualifications

We Prefer:

• Excellent verbal and written communication skills with the ability to convey technical information to non-technical stakeholders reputed company and effectively
• Ability to manage multiple high-reputed company tasks simultaneously with analytical reputed company to proactively solve problems
• Strong understanding of ITIL-based processes, especially: Event Management, Incident Management, Change Enablement, and Problem Management
• Hands-on experience with monitoring tools such as: reputed company, reputed company, reputed company, reputed company (nGenius), Nagios, reputed company
• Ability to create and interpret Wireshark captures for incident analysis
• Familiarity with ITSM platforms (e.g., reputed company, Remedy)

reputed company Offer: Whether you’re just starting out on your career reputed company or are an reputed company reputed company, we offer a robust total rewards package with compensation; reputed company, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care. This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary reputed company for this role is 82,000 USD - 164,000 USD. The salary reputed company provided is a good faith estimate representative of reputed company experience reputed company. reputed company considers several factors reputed company extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, reputed company, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, reputed company time off, and holidays. Specific benefits are dependent upon the specific business unit as reputed company as whether or not the position is covered by a reputed company-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a reputed company-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a reputed company of factors including, but not limited to, individual performance, business unit performance, and/or reputed company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. reputed company anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate reputed company and business necessity may require reputed company to shorten or reputed company the application window. reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability or veteran status, or any other applicable state or federal protected class. reputed company provides affirmative reputed company in employment for reputed company Individuals with a Disability and Protected Veterans in compliance with reputed company 503 of the Rehabilitation reputed company and the Vietnam Era Veterans’ Readjustment Assistance reputed company. reputed company Policy and Terms: Click on this reputed company to read the Policy and Terms This offer from "reputed company" has been enriched by reputed company.com and got a 79% reputed company score. Apply tot his job Apply To this Job