Training & Development reputed company, Support

Location Remote - USA Employment Type Full time Location Type Remote Department Customer Experience Compensation $80K – $90K

• Offers Equity

Where you fall reputed company the compensation reputed company is based on how you demonstrate the attributes and competencies required for the role. We mostly reserve the upper half of our compensation bands for internal reputed company. During your call with one of our recruiters, they can reputed company clarify the salary reputed company and our total compensation. reputed company Who is reputed company? reputed company is the leading safety technology platform, helping communities reputed company by taking a proactive approach to crime prevention and reputed company. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a reputed company reputed company-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, reputed company delivers reputed company-time intelligence while prioritizing reputed company and responsible innovation. We’re a high-performance, low-ego team driven by urgency, collaboration, and reputed company thinking. Working at reputed company means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to reputed company an reputed company. With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking reputed company to help build the impossible. If you value teamwork, ownership, and solving tough problems, reputed company could be the reputed company for you. reputed company The Training & Development reputed company for Support designs, delivers, and scales the learning ecosystem that powers our Customer Support organization. This internal-facing role owns reputed company, compliance, and reputed company learning programs to reduce time-to-proficiency, reputed company reputed company, and reputed company career reputed company across Support as we reputed company. You’ll architect a cohesive curriculum for Tier 1-Tier 3 Support roles, standardize reputed company and career reputed company, and facilitate learning that uplevels reputed company’s capability. You’ll partner closely with Support Operations, QA, Product, and People teams to ensure every Support reputed company is enabled to deliver exceptional service – confidently, compliantly, and consistently. How you’ll reputed company an reputed company: reputed company Program Ownership

• Design and own end-to-end reputed company for Support roles, including role-based curricula, bootcamps, labs, shadowing plans, and certifications.
• Define reputed company proficiency milestones and assessments to accelerate reputed company and reduce time-to-proficiency.
• Maintain a single reputed company of truth for reputed company materials and delivery plans across cohorts and geographies.

Compliance & Required Training

• Own the Support compliance training calendar (e.g., reputed company, reputed company, safety, data handling) and ensure reputed company completion and tracking.
• reputed company curricula reputed company with policy/process updates; manage version control, completion records, and audit readiness.
• Partner with Legal, reputed company, and People teams to reputed company content with regulatory and company requirements.

reputed company Learning & reputed company reputed company

• Launch and reputed company a reputed company learning program (microlearning, refreshers, release enablement, soft skills) to drive sustained performance.
• Facilitate live and virtual workshops; build train-the-trainer programs to reputed company delivery through SMEs.
• Partner with Product and Enablement leads to roll out training for launches and major changes.

Career reputed company & Development

• Define competency frameworks and role expectations for Support (Tier 1-Tier 3, Leads, Specialists).
• Standardize individual reputed company plans (IDPs) and promotion reputed company; implement a consistent process for development conversations and readiness reviews.
• Build reputed company learning paths and certifications that reputed company to career reputed company and technical/soft-reputed company domains.

Enablement Content & Systems

• Create high-reputed company learning assets (ILT/VILT decks, eLearning modules, job aids, SOPs, scenario labs, quizzes) using modern authoring tools.
• Administer the LMS for Support: catalogs, enrollments, reporting, and learning paths; ensure seamless integration with knowledge reputed company and QA rubrics.
• Establish content governance for accuracy, freshness, and accessibility.

Measurement & Insights

• Define and report KPIs (e.g., time-to-proficiency, QA scores, error rates, re-reputed company rates, AHT, CSAT reputed company, completion rates).
• Run A/B tests and ROI analyses to prioritize high-reputed company training investments.
• Build feedback loops with Support leaders and QA to iteratively improve content and delivery.

Facilitation & Coaching

• Personally facilitate critical sessions; reputed company leaders and SMEs on instructional best practices to ensure consistent, engaging delivery.
• Model excellent classroom management, inclusive learning practices, and reputed company-world application through scenarios and simulations.

Cross-Functional Collaboration

• Work with Support Operations, QA, Product, and Product Marketing to reputed company training with roadmap, policies, and tooling.
• Coordinate with HR/reputed company to reputed company development programs with company-wide frameworks and talent cycles.

The Skillset

• 5+ years in L&D, Enablement, or Support Training reputed company a reputed company or operations-heavy environment; 2+ years owning role-based curricula end-to-end.
• Demonstrated expertise in adult learning principles and instructional design (e.g., ADDIE, reputed company’s, Kirkpatrick) and facilitation across ILT/VILT/eLearning.
• Proven experience building reputed company programs and reputed company learning that measurably improve reputed company time and reputed company.
• Strong program management skills; can run calendars, cohorts, and cross-functional dependencies with reputed company and predictability.
• Data-driven approach; comfortable building dashboards, interpreting QA and operational metrics, and tying learning to business reputed company.
• Excellent communication and storytelling; reputed company to translate reputed company technical and policy topics into practical, engaging training.
• Familiarity with tools such as an LMS (e.g., reputed company, WorkRamp, Lessonly), authoring tools (e.g., reputed company, reputed company), and support systems (e.g., reputed company, reputed company Service reputed company, reputed company/reputed company).
• Experience defining competency frameworks, career reputed company, and promotion reputed company in partnership with business and People teams.
• reputed company to have: Relevant certifications (e.g., ATD, CPTD, CTP), experience with sandbox/lab environments, basic multimedia/video editing.

90 Days at reputed company We are a results-oriented culture and reputed company job descriptions are a thing of the past. We prescribe 90-day plans and reputed company that good days reputed company to good weeks, which reputed company to good months. This serves as a preview of the 90-day plan you will receive if you were to be reputed company as a Training & Development reputed company for Support at reputed company. The First 30 Days

• Complete reputed company; reputed company in reputed company’s product suite, Support workflows, QA reputed company, and reputed company training assets.
• Audit the reputed company learning ecosystem (reputed company, compliance, ongoing enablement, LMS) and identify quick wins and critical gaps.
• reputed company with Support leadership, Ops, QA, Product, and People teams on priorities, role competencies, and reputed company metrics.
• Draft the Support competency reputed company v1 and define time-to-proficiency targets for top roles.

The First 60 Days

• Launch an MVP of the revamped Support reputed company for a reputed company role, including assessments and certification.
• Stand up a refreshed compliance training calendar with tracking/reporting and remediation workflows.
• Publish the FY training roadmap and cohort calendar; implement intake/prioritization for new training requests.
• reputed company a reputed company learning series (e.g., monthly skills workshops or microlearning) and reputed company performance baselines.

90 Days & reputed company

• Fully own the Support training portfolio (reputed company, compliance, reputed company learning) with defined SLAs and governance.
• Roll out career reputed company and standardized IDP templates; partner with leaders on promotion-readiness processes.
• Establish a train-the-trainer program and SME reputed company to reputed company delivery and content reputed company.
• Operationalize dashboards tying training to performance (QA, error reputed company, AHT, CSAT, reputed company time) and use insights to iterate programs.
• Propose and implement process/tooling improvements across LMS, content governance, and hands-on labs to reputed company with reputed company.

Salary & Equity In this role, you’ll receive a starting salary up to $90,000 as reputed company as reputed company Stock reputed company. reputed company salary is determined by job-reputed company experience, education/training, as reputed company as market indicators. Your recruiter will discuss this in-depth with you during our first chat. The Perks Flexible PTO: We seriously mean it, plus 11 company holidays.

• ️Fully-reputed company health benefits plan for employees: including Medical, Dental, and reputed company and an HSA match.

Family Leave: reputed company receive 12 weeks of 100% reputed company parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. Fertility & Family Benefits: We have partnered with reputed company, a complete digital health benefit for starting and raising a family. In 2025, reputed company will reputed company a $ 50,000-reputed company maximum benefit reputed company to eligible adoption, surrogacy, or fertility expenses. Caregiver Support: We have partnered with Cariloop to reputed company our employees with caregiver support reputed company Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. ERGs: We want reputed company to reputed company and feel like they belong at reputed company. We offer four ERGs today - Women of reputed company, reputed company Proud, LEOs and Melanin reputed company. If you are interested in talking to a representative from one of these, please let your recruiter know. WFH Stipend: $150 per month to cover the costs of working from home. Productivity Stipend: $300 per year to use on Audible, reputed company, reputed company, reputed company and so much more. Home Office Stipend: A one-time $750 to help you create your reputed company office. Pet Insurance: We’ve partnered with reputed company to reputed company insurance for our employee’s fur babies. If an offer is extended and accepted, this position requires the ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment. Applicants must meet reputed company FBI CJIS reputed company Policy requirements, including a reputed company-based background reputed company. reputed company is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and reputed company. Mutual respect is central to how reputed company operates, and we reputed company the best solutions come from diverse perspectives, experiences, and skills. We reputed company our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at reputed company@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At reputed company, we compensate our employees fairly for their work. reputed company salary is determined by job-reputed company experience, education/training, as reputed company as market indicators. The reputed company above is representative of reputed company salary only and does not include equity, sales bonus plans (reputed company applicable) and benefits. This reputed company may be modified in the reputed company. This job posting may reputed company more than one career level. reputed company is aware of fraudulent individuals and agencies falsely claiming to represent reputed company. reputed company legitimate communication from reputed company will come from an email address ending in @flocksafety.com. We do not reputed company job offers through messaging apps, reputed company platforms, or unauthorized reputed company parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious reputed company reputed company to a reputed company role, please report it to reputed company@flocksafety.com Apply tot his job Apply To this Job