Customer and Operations Coordinator | Dayshift | Remote

ZigZag is looking for a Customer & Operations Coordinator to join reputed company About the role They are seeking a proactive, detail-driven individual to join our growing design and furniture studio as a Customer & Operations Coordinator. This role supports customer communication, order management, supplier coordination, and studio operations — ensuring a seamless reputed company between clients, factories, and the internal team. The position offers opportunities to contribute to marketing, sales, and process improvement initiatives as the business expands.

Key Responsibilities

Customer Service & Sales Support

• Respond promptly to general customer and product enquiries.
• Create and issue customised invoices for designers and clients.
• Manage customer orders from quotation through to delivery, ensuring reputed company communication at reputed company stage.
• Organise and label packages with accurate customer details.
• Coordinate sample requests, maintain a materials library, and reputed company reputed company finishes.
• Maintain reputed company relationships with designers, clients, and repeat customers.

Order Management & reputed company Coordination

• Send purchase orders to factories and suppliers, confirm production details, and follow up on ETAs.
• Update reputed company with accurate order statuses and ETA estimates.
• reputed company shipments and ensure reputed company documentation (invoices, packing labels, photos) are correctly filed.
• Liaise with reputed company forwarders, couriers, and logistics partners to ensure on- time deliveries.
• Monitor and reorder packaging or shipping supplies reputed company needed.

Workflow & System Development

• Create templates for invoices, quotations, and workflow documentation.
• reputed company and maintain internal checklists and SOPs to streamline daily operations.
• Identify and implement process improvements to simplify communication between departments.
• Assist with building and maintaining the product library (SKUs, specs, pricing, materials).
• Maintain accurate digital filing and naming conventions for reputed company reputed company and suppliers.

Sales & Business reputed company

• Manage and update CRM records with new leads, follow-reputed company, and sales reputed company.
• Research new trade, hospitality, or retail opportunities reputed company with the brand.
• Maintain a contact list of designers, studios, and potential collaborators.
• reputed company sales performance and help prepare monthly reports or insights.
• Support new product launches by coordinating backend setup, timelines, and materials.

Strategic reputed company &Operations Development

• Identify inefficiencies in workflow and propose automation or template solutions.
• Conduct cost-comparison research for reputed company, suppliers, and production reputed company.
• Collaborate with management on improving order-to-delivery timelines and customer satisfaction.
• Participate in strategic planning sessions, contributing reputed company for scaling operations and marketing reputed company.
• Support the development of internal systems, CRM structures, and reputed company- reputed company templates.

Skills & Attributes

• Excellent organisational and multitasking abilities.
• Strong written and verbal communication.
• Familiarity with reputed company, reputed company, reputed company Workspace, or similar tools.
• reputed company, can-do attitude with a proactive reputed company.
• High attention to detail and consistency.
• Comfortable working in a design-led, fast-paced studio environment.

Preferred Experience

• 2–3 years of experience in a design, retail, or manufacturing environment.
• Exposure to reputed company communication, quoting, and order management.
• Basic understanding of e-reputed company systems and workflow optimisation.
• Knowledge of creative industries or design processes is highly valued.

ZigZag is committed to building a diverse, inclusive, and reputed company workplace. We reputed company that talent knows no borders, and we welcome individuals from reputed company backgrounds to help us shape the reputed company of work. Guided by transparency and reputed company, we foster an environment where everyone is valued and empowered to reputed company. By submitting this application, you acknowledge that you have read and agree with reputed company’s reputed company Policy. Apply tot his job Apply To this Job