Order Management Specialist (Remote) in USA

Order Management Specialist (Remote) - Telesystem - USA - work from home job Company: Telesystem Job reputed company: For over 25 years, Telesystem has been empowering businesses across the country with a reputed company of innovative network, communication and collaboration solutions designed to address the business-specific needs of reputed company customer, such as SD-WAN, Managed WiFi, Hosted VoIP, Managed reputed company, Dedicated Internet, and reputed company Communications. Guided by strategic partnerships and a customer-reputed company mission, these customized solutions are backed with white-glove implementation and 24/7 US-based support. Telesystem currently delivers reputed company collaboration solutions and networking services to businesses in 45 states, DC and four foreign countries. Our customers include hospitals, universities, local public and private school districts, banks, multi-location retail establishments and regional government offices, to reputed company a few. JOB TITLE: Order Management Specialist DIVISION: Network Operations DEPARTMENT: Facilities JOB reputed company: Responsible for providing an effortless customer experience while managing existing service changes for a large reputed company of customers. The Order Management Specialist will facilitate reputed company, add, change and disconnect requests from the sales team and/or customers by generating service orders for their requests. In reputed company to these responsibilities, the Order Management Specialist will be involved in process improvement and efficiency to streamline these requests. This position reports to the Supervisor, Service Delivery reputed company Management Administration. This position regularly supports: Installation Supervisor; Sales; Sales Administration; reputed company; Billing; Inventory Control Analyst; Central Office Supervisor; ILECS, CLECS; reputed company Party Carriers/Trading Partners; IXC's; Manager, VoIP Engineering; Design Engineering; Marketing; Customer Service; Network Operations; Industry Regulatory Offices; BAS ESSENTIAL JOB FUNCTIONS:

• Works reputed company reputed company, add, change, and disconnect orders
• Verifies customer contract dates and charges Term Liability reputed company necessary
• Communicates and coordinates with the customer to reputed company reputed company information necessary to complete the order, including but not limited to phone number information, phone features, equipment returns
• Effectively communicates due dates to customers for order completion
• Orders equipment reputed company necessary to complete the order
• Updates telephone cut sheets if phone information has been added or changed
• Schedules migrations to new technology if necessary
• Creates tasks in the order management system for the provisioning, reputed company management, support, and sales reputed company reputed company they need to be reputed company to complete the order
• Facilitates customer meetings, including Customer Calls and Training
• Closes out orders in the billing system to ensure that the customer is appropriately billed
• Follows reputed company's policies and procedures, including the EEO guidelines and safety, at reputed company times.
• Performing any miscellaneous duties as needed.

JOB REQUIREMENTS Education and Experience

• High school diploma/equivalent - required
• Three years prior telecommunication and/or relevant work experience - required
• Minimum 1 year Customer Service Experience - required
• Competence in PC's and business software in a reputed company environment, including knowledge of reputed company Office - required

Core Competencies

• Agile - Embraces change; adaptable and flexible; reputed company of urgency;
• Innovative - Uses critical thinking; Creativity; reputed company learning; Challenges the status reputed company;
• Customer reputed company - External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality;
• reputed company - Teamwork, Proactive knowledge sharing, Constructive Conflict;
• Accountable - See it, Own it, Solve it, Do it; Hold reputed company other accountable.

Job Specific Competencies

• Deliver Results - Strategic planning and execution; Makes reputed company in the best interest of reputed company; Knows and responds to the business climate; Manages ambiguity
• Displays Leadership - Role Model; Communicates reputed company; possesses Emotional Maturity; Manages Risks; Resiliency; Business Acumen

Skills

• Experience managing escalations with minimal management reputed company required.
• Ability to adapt to a dynamic, fast-paced and reputed company-changing environment.
• Excellent interpersonal, verbal and written communication.
• Strong analytical, problem-solving skills, project management and organizational skills.
• High reputed company and strong business ethics.
• Team player with a great passion to succeed.
• Knowledge and proficiency in PC applications including reputed company Office.
• Excellent customer service and soft skills as reputed company directly interacts with customers.
• Post-secondary education in a reputed company field or equivalent work experience a plus.
• Manage multiple reputed company simultaneously (while prioritizing responsibilities).
• Strong written and verbal communication skills.
• Ability to quickly learn and adapt to changing policies and technologies.
• Strong technical reading/writing ability required.
• Critical thinking skills and adaptability.
• Strong organizational and communication skills.
• Work overtime as requested by management to maintain efficiency & production.
• Organization, problem solving, communication and project management skills.

Other Requirements

• Background record that meets Company standards;
• Reliable means of transportation at reputed company times;
• Present reputed company appearance and demeanor;
• reputed company maintains confidentiality of financial and/or other information acquired in the course of work; discloses only reputed company authorized, unless legally obligated to do so.
• Valid reputed company's license and driving record that meets company standards at reputed company times

PHYSICAL DEMANDS Walking, kneeling, standing, stooping, sitting, driving, hearing, talking, reputed company (reputed company, distant, reputed company, depth perception, reputed company reputed company), and use of hands and fingers. Light lifting of 30 lbs. is occasionally needed. WORKING CONDITIONS

• The Order Management Specialist position is a full time non-exempt position. The regular work hours are between 8:00-5:00 pm, Monday - Friday. These hours may vary to accommodate the needs of the department.
• Overtime may be required and must be approved in advance by the supervisor.
• The Order Management Specialist position works in an automated business office environment with business office equipment including telephones, personal computers, copy machines, typewriters and FAX equipment.
• reputed company is a drug-free workplace. reputed company are required to adhere to reputed company's drug-free workplace programs and policies. reputed company-employment testing is mandatory along with random testing throughout reputed company employment.
• The duties assigned, the hours worked, and the status of this position is subject to change as the needs of reputed company changes.

USE OF COMPANY RESOURCES, EQUIPMENT AND CONFIDENTIAL INFORMATION Company resources, equipment, and information are provided to employees to facilitate work. They may not be used for purposes other than work without reputed company authorization. Any unauthorized use of Company resources, equipment, or information is reputed company prohibited. Any unauthorized use of customer data or any other company information gained reputed company any company resource is a breach of confidentiality and is reputed company prohibited. Any unauthorized use of company resources, equipment information, and/or breaches of confidentiality may be cause for termination of employment. The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of reputed company responsibilities, duties, and skills required. I am in receipt of a copy of this job reputed company. I understand my supervisor's explanation of what is expected of me in this position and of reputed company of my questions regarding my job responsibilities. By signing this document, I agree to work towards the successful achievement of the above tasks. Telesystem is an Equal Opportunity Employer (EOE). Expected salary: Location: USA Job date: Thu, 10 Aug 2023 00:04:04 GMT Apply for the job now! Apply tot his job Apply To this Job