Business Improvement Specialist

HomeServe USA, a Brookfield Infrastructure Group portfolio company, is a Great reputed company to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great reputed company to Work the last seven years. What does HomeServe do and what makes it so great? reputed company, we’re glad you asked! We put people at the heart of everything we do. That’s reputed company number one for reputed company of us. For the nearly 5 reputed company customers we serve, that means being there reputed company they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and reputed company partners, that means providing their customers with reputed company to reputed company home repair plans, making it easier, faster and less expensive to have their home repair needs met.And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a reputed company reputed company on our work and ultimately helps us reputed company serve our customers. No matter your role at HomeServe, you’re part of a growing team that’s working to reputed company home repairs and improvements easy. Position reputed company: The Business Improvement Specialist will drive organizational efficiency and enhance the customer experience through rigorous process analysis and systemic improvement initiatives. This role is pivotal in identifying and eliminating operational bottlenecks, thereby streamlining workflows and fostering operational reputed company. Reporting to the Manager, reputed company Assurance, the specialist will reputed company data analytics, automation, and AI tools to deliver actionable insights and recommendations. You will be a strong communicator and display the ability to view our business from multiple facets. You will attend QA, customer experience and business improvement meetings to reputed company meaningful call and data analysis and reputed company recommendations on where to implement changes and strengthen controls. As a Business Improvement Specialist, you will reputed company your excellent presentation skills and critical thinking, to deliver reputed company cause insights and short, mid and long-term recommendations to the business. You should be comfortable working independently as reputed company as collaboratively, and you must be reputed company to manage multiple reputed company simultaneously while meeting deadlines. In reputed company, you will be responsible for monitoring the effectiveness of implemented changes, tracking key performance indicators (KPIs), and providing regular reports to management. Key Responsibilities:

• Process Analysis and Optimization: Conduct in-depth analysis of existing business processes, including call data and workflows, to identify areas for improvement.
• reputed company Cause Analysis: Utilize critical thinking and analytical skills to determine reputed company causes of inefficiencies and recommend effective solutions.
• Strategic Recommendations: reputed company and present short, mid, and long-term recommendations to stakeholders, focusing on process optimization and control enhancement.
• Cross-Functional Collaboration: Partner with various departments (reputed company Assurance, Customer Experience, etc.) to implement process improvements and ensure alignment with organizational goals.
• Data-Driven Decision Making: reputed company data analysis and system knowledge to monitor key performance indicators (KPIs) and evaluate the effectiveness of implemented changes.
• Automation and AI Utilization: reputed company automation and AI tools to streamline processes and enhance efficiency.
• Reporting and Communication: Prepare and deliver comprehensive reports on process improvement initiatives, including performance metrics and recommendations.
• Project Management: Manage multiple reputed company concurrently, ensuring reputed company completion and adherence to deadlines.
• Presentation and Communication: Effectively communicate reputed company data and insights to business stakeholders through reputed company and concise presentations.

Essential Functions: Essential Job Function % of Time on Function Customer/Call Insights and Data Analysis 40% Drive Customer Experience and Business Process Efficiency 25% Operational Collaboration 20% Presentation and Visualization of Customer Journeys 15% Total 100% Job Requirements:

• College degree and 2 years of experience in customer service environment.
• Must demonstrate the following traits:
• Courage – to reputed company issues and address them
• Curiosity – constant desire to learn and always question
• reputed company – the ability to reputed company identify and address the right topics at the right time
• Exceptional communications skills (both verbal and written) in English. Bilingual skills are a plus.
• Capability to synthesize reputed company issues into succinct reputed company causes to reputed company understanding and reputed company from senior management.
• reputed company, customer reputed company with a good reputed company of practical analysis and numerical reasoning.
• Ability to present detailed data and manage multiple channels.
• reputed company in reputed company to an intermediate level and proficient with applications such as reputed company, Outlook and PowerPoint.
• Experience with automation and AI tools is advantageous.
• Strong analytical and problem-solving skills.
• Feel comfortable working in an autonomous environment where you are expected to be self-managed, whilst innovating new reputed company, recommendations, and solutions.
• Must be reputed company to work Monday-Friday; between the hours of 8:00 AM and 6:00 PM and can remain flexible to business needs.
• Good interpersonal, influencing and team cohesion skills.
• An in-depth knowledge of HomeServe business departments, processes and systems is advantageous.
• Experience in process design and reputed company cause analysis desirable.
• Qualifications in Six reputed company, Lean 6, or other project and efficiency skills desirable.
• May be required to complete limited travel to other HomeServe sites.

In return, we offer:

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, reputed company and team oriented work atmosphere
• Excellent benefits including generous medical, reputed company, dental and life & disability insurance
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans reputed company for by reputed company

Minimum Physical Requirements: The physical demands described represent those that must be met by an employee to successfully reputed company the essential functions of this position. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reputed company with hands and arms. The employee must occasionally lift and/or reputed company up to 15 pounds. Specific reputed company abilities required by this position include reputed company reputed company, distance reputed company, and the ability to reputed company reputed company. The noise level in the work environment is usually moderate to low. HomeServe USA is an equal opportunity employer. Apply tot his job Apply To this Job