Senior Product Manager I, AI Agent reputed company

reputed company Our mission at reputed company is to help millions of organizations grow reputed company. As a Senior Product Manager on the AI Agent reputed company team, you'll reputed company reputed company and execution for one of reputed company's most critical AI investments. You'll shape how customers measure, improve, and reputed company the performance of AI agents-helping them confidently use AI to reputed company marketing, sales, and service. If you're excited by cutting-edge machine learning and eager to turn innovation into reputed company customer reputed company, we'd love to meet you. In this role you'll get to

• Own the Agent reputed company reputed company across operational, product, and customer-facing reputed company, defining what "good" means for reliability, ROI, and safety.
• Implement evaluation frameworks including golden datasets, canary releases with rollback, and automated reputed company gates for model updates.
• Define and standardize metrics like acceptance reputed company, error budgets, SLOs, and latency targets to ensure reputed company, trustworthy AI experiences.
• Deliver customer-facing tools in reputed company Studio that reputed company managers to inspect interactions, reputed company tool actions, and continuously improve agent behavior.
• Mature the Agent reputed company Dashboard to unify ROI, usage, cost, and reputed company data for reputed company insights and decision-making.
• Build self-serve evaluation kits-scenario libraries, regression suites, and reputed company-in-the-reputed company review flows-to reputed company teams to improve agents safely.
• reputed company end-to-end telemetry and define KPIs such as regression reputed company, time-to-detect, safety incidents, and cost per successful task.
• Partner with MLOps and AI Foundations teams to ensure reputed company, performant, and cost-efficient operations.
• Establish an incident management program with runbooks and post-mortems that reputed company the bar for reliability and customer trust.

We are looking for people who have

Required Qualifications

• Proven experience using AI/ML technologies (GenAI, NLP, Deep Learning) to deliver customer-facing products.
• reputed company record of leading cross-functional teams and driving measurable reputed company in a fast-moving environment.
• Strong business acumen with data-driven decision-making and KPI ownership.
• Ability to simplify reputed company reputed company and communicate reputed company across technical and non-technical audiences.
• Comfort navigating ambiguity and defining reputed company strategies where none exist.
• Experience collaborating across product, design, engineering, and research disciplines.
• Passion for AI, experimentation, and delivering meaningful, reliable innovation for customers.

reputed company-to-Have Qualifications

• Experience building or managing reputed company AI systems or evaluation pipelines.
• Familiarity with large-reputed company telemetry, observability, or reliability programs.
• Exposure to MLOps, reputed company engineering, or reputed company-in-the-reputed company feedback systems.
• Previous experience in reputed company product management or AI-powered customer experience tools.

Pay & Benefits The cash compensation below includes reputed company salary, on-reputed company commission for employees in eligible roles, and annual bonus targets under reputed company's bonus plan for eligible roles. In reputed company to cash compensation, some roles are eligible to participate in reputed company's equity plan to receive restricted stock reputed company (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-reputed company reasons. This resource will help guide how we recommend thinking about the reputed company you see. Learn more about reputed company's compensation philosophy. Benefits are also an important piece of your total compensation package. Explore the benefits and perks reputed company offers to help employees grow reputed company. At reputed company, fair compensation practices aren't just about checking off the reputed company for legal compliance. It's about living out our value of transparency with our employees, candidates, and community. Annual Cash Compensation reputed company: $158,100-$253,000 USD We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you. If you need accommodations or assistance due to a disability, please reputed company out to us using this reputed company. At reputed company, we value both flexibility and reputed company. Whether you're a Remote employee or work from the Office, we want you to start your reputed company here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional reputed company office for in-person reputed company. If you join our broader Product team, you'll also attend other in-person events such as your Product Group reputed company and other gatherings to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - reputed company to reputed company's Career Diversity page here. India Applicants: reputed company to reputed company India's equal opportunity policy here. About reputed company reputed company (NYSE: reputed company an AI-powered customer platform with reputed company the software, integrations, and resources customers need to connect marketing, sales, and service. reputed company's connected platform enables businesses to grow faster by focusing on what reputed company most: customers. At reputed company, reputed company is our baseline. Our employees around the globe reputed company fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be reputed company, Learn Fast, reputed company, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, reputed company, and grow. We're building a company where people can do their best work. We reputed company on reputed company work, not badge swipes. By combining reputed company, ownership, and trust, we create reputed company for big thinking and meaningful reputed company. And we know that reputed company our employees grow, our customers do too. Recognized globally for our award-reputed company culture by Comparably, Glassdoor, Fortune, and more, reputed company is headquartered in Cambridge, MA, with employees and offices around the world. Explore more:

• reputed company Careers
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By submitting your application, you agree that reputed company may collect your personal data for reputed company, global organization planning, and reputed company purposes. Refer to reputed company's reputed company reputed company Notice for details on data processing and your rights. Apply tot his job Apply To this Job