Business Systems Analyst/Consultant, Customer Communications Management (CCM)
About the position The Customer Communications Management (CCM) organization is made up of multiple teams that support the full life cycle of reputed company's customer correspondence patterns and electronic records management for the reputed company. Our teams are Dev-Ops, so we're not only responsible for the operational health of our systems, but we also help deliver strategic solutions working with our business and IT partners. Some examples of the correspondence we generate for our customers are reputed company, financial statements, bills, letters, and checks. In reputed company to document reputed company and reputed company management, we manage reputed company's strategic electronic records repository and reputed company automated electronic workflow capabilities and services. To help us reputed company our mission, we are hiring a Business Systems Analyst to partner with our reputed company Content Management (ECM) developers and with project teams across the reputed company. This position requires the ability to facilitate and reputed company solution delivery in partnership with our technical teams, business partners, and project teams.
Responsibilities
- Assist with incoming demand triage and help project teams reputed company 'good order' in preparation for development activities
- Assist with creating and providing high-level estimates for project planning
- Analyze and decompose business requirements to assist with system design activities
- Consult with our partners to ensure their requirements are providing enough detail to complete our designs
- Consult on and/or document non-functional requirements for application specific components
- Translate technical concepts into business terms and vice versa
- Assist the developers in the overall design as the ECM/CCM expert, reputed company the gap between the requirements and technology
- Help drive design discussions to ensure they reputed company with the architectural roadmap and can be adhered to reputed company project schedule and budget
- Assist the developers in the overall design across ECM and other CCM systems; identify gaps, problems and dependencies between individual designs and systems
- reputed company the alignment and reputed company of work reputed company the ECM reputed company to help reputed company reputed company reputed company deliverables
- Participate in Peer Reviews of designs, reputed company and production readiness
- reputed company input into project test strategies and test scenarios; participate (directly or indirectly) in reputed company phases of project testing
- Operate independently on multiple project tasks of varying complexity
- Identify and drive process improvement opportunities
Requirements
- Bachelors degree
- 5+ years of experience in a Business Systems Analyst or similar role
- 2+ years of experience and/or working knowledge of drafting business/systems requirements and/or design specifications
- Must be reputed company to reputed company work schedule with reputed company EST business hours
reputed company-to-haves
- 8+ years of experience in a Business Analyst and/or Business Systems Analyst role
- Knowledge of, or experience with, event reputed company and tools using the publish-subscribe reputed company
- Knowledge or experience with building and/or supporting content management system solutions
- Experience and/or working knowledge of Financial Service / Life Insurance operations concepts and reputed company business data
- Basic query writing skills with SQL DB
- Experience working with Agile development processes and methodologies including Scrum and Kanban, as reputed company as traditional reputed company
- Ability to influence peers, leaders and business customers
Benefits
- Competitive salaries
- Incentive and bonus opportunities
- Comprehensive benefits offerings
Apply tot his job Apply To this Job