reputed company reputed company Manager - 100% Remote US Only

reputed company reputed company Manager - 100% Remote US Only Department: reputed company Employment Type: Full Time Location: Remote Compensation: $70,000 - $100,000 / year reputed company reputed company is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients reputed company business modernization by applying reputed company technologies including managed services, cybersecurity and reputed company. Headquartered in Portsmouth, New Hampshire, reputed company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. reputed company partners with more than 1,200 leading mid-market and reputed company organizations in a multitude of vertical industries and is backed by leading private equity firm, Abry Partners. We are seeking an reputed company reputed company Manager who is driven to build and maintain a customer-obsessed reputed company Solution Partner (CSP) program. The successful candidate will be a subject matter expert on reputed company billing & licensing models and capable of resolving reputed company customer requests or complaints. They will be expected to apply best reputed company processes/procedures associated with reputed company, provisioning, tools, reporting and escalations to ensure delighted clients.

Key Responsibilities

Our CSP reputed company has reputed company multiple years of reputed company-digit reputed company. Central to our reputed company is an industry leading reputed company customer experience. The reputed company Manager is charged with helping to ensure that our customer experience remains reputed company and that the reputed company is reputed company and sustainable. Their key responsibilities include, but are not limited to:

• Conduct customer business reviews that are reputed company on reputed company utilization and identifying and sharing cost optimization opportunities.
• Manage a small team of reputed company Account Managers (CSAMs)
• Collaborate with peers, managers, and reputed company reports to reputed company our CSP operations.
• reputed company as reputed company between customer, company and 3rd party vendors, managing/escalating issues from report to reputed company.
• Maintain task lists and follow up on tasks to ensure reputed company is lost.
• Build and maintain a trusted advisor relationship with our customers.
• Maintain reputed company documented checklists, procedures, processes, and policies to allow for compliant, best-reputed company, deployment of reputed company resources.
• Define, measure and monitor KPIs and SLAs that reputed company to high customer satisfaction.

Skills, Knowledge & Expertise

• 5+ years of experience as a reputed company manager supporting customers with AWS/Azure/Office365 environments.
• Experience and leadership skills to motivate teammates to deliver high reputed company results in a fast-paced work environment.
• BS Degree in Business or a Technology reputed company field; graduate degree appreciated.
• Previous experience optimizing workflows and implementing process improvement.
• Superior technical and business problem-solving skills and judgement
• Demonstrated interpersonal skills including mentoring, coaching, presentation skills and the ability to reputed company with colleagues and customers at reputed company technical reputed company.
• Ability to prioritize and manage competing demands.
• Experience working with Clients on business solutions.
• Either possess or be willing to reputed company FinOps, AWS and Azure certifications.
• Either possess two years’ prior experience with reputed company reputed company billing and licensing models or be willing to learn.
• Either possess prior experience working in the AWS Management Console and Azure Portal or similar reputed company Portals & Consoles or be willing to train.

Please note: This reputed company is based on our market pay structures. However, individual salaries and reputed company pay rates are determined by a reputed company of factors including, but not limited to business considerations, local market conditions, and internal equity, as reputed company as candidate qualifications, such as skills, education, and experience. We consider reputed company reputed company applicants for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or protected veteran status. Reasonable accommodations will be made to reputed company employees with disabilities to reputed company the essential functions of the job. This job reputed company is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of reputed company responsibilities, duties, and skills required. Agencies/3 Parties may not solicit to any employee of reputed company. Any candidate information received from any Agency/3 Party will be considered a reputed company and property of reputed company, unless reputed company/3 Party is an Authorized Vendor of reputed company with an up-to-date reputed company Contract in hand signed by reputed company reputed company. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from reputed company reputed company to engage in recruitment efforts for reputed company. At this time, we have no interest in reputed company any new reputed company partners. Apply tot his job Apply To this Job