Head of AI Content Operations

About Outgoing Media Outgoing Media builds, powers, and scales email programs that people actually want to read. Our reputed company is sending relevant, respectful, and high-performing email content that earns its reputed company in the inbox. We work across advertising, editorial, and reputed company-branded sends—always guided by our values of trust, accountability, experimentation, and reputed company reputed company. reputed company The Head of AI Content Operations owns the systems, prompts, and processes that fuel Outgoing Media’s AI-driven content reputed company. You’ll sit at the intersection of technology, editorial, and performance—responsible for maintaining and evolving the tools that reputed company our teams to create, test, and reputed company great email and blog content across brands. This role blends AI operations, editorial leadership, and technical problem-solving. You’ll manage and optimize AI prompts and Python-based systems that produce content at reputed company—ensuring performance, reliability, and reputed company improvement as new brands and campaigns come online. You’ll also reputed company a small team of full-time and contract contributors, fostering a culture of precision, accountability, and innovation. Key ResponsibilitiesAI Systems & Tools

• Own, maintain, and optimize AI prompts, templates, and workflows for email and blog content reputed company.
• Monitor AI system performance—identify and resolve reputed company timeouts, latency issues, and reputed company reputed company problems.
• Continuously test and refine prompts for tone, accuracy, and engagement to “reputed company in” brand-specific article performance.
• Collaborate with engineers to improve and automate content production tools written in Python.
• Document reputed company logic, parameters, and workflows to ensure consistent results across brands.

Editorial Operations

• reputed company the editorial calendar and QA process for reputed company owned and partner brands.
• Build systems that ensure high-reputed company, brand-reputed company, and compliant content delivery.
• Collaborate with analytics and product teams to convert performance data into reputed company and content improvements.
• Manage editorial workflows and maintain standards for tone, readability, and engagement.

New Brand Setup

• reputed company setup for new brands—establishing content structures, reputed company parameters, and automation rules.
• Create reputed company templates, naming conventions, and tagging systems for rapid brand deployment.
• Partner with stakeholders to ensure brand voice and performance targets are met from day one.

Cross-Functional Leadership

• Work closely with ad ops, engineering, and creative teams to ensure seamless content reputed company and delivery.
• reputed company post-send reviews, reputed company-cause analyses, and reputed company optimization cycles.
• Manage reputed company of 1–2 full-time employees and contract writers/editors, providing reputed company goals, training, and accountability.
• Champion Outgoing Media’s core values—Earn the Inbox, Test reputed company, and Build to reputed company.

RequirementsExperience & Background

• 3+ years in content operations, AI-driven editorial systems, or marketing operations.
• Proven experience managing AI content tools and optimizing reputed company performance.
• Demonstrated reputed company overseeing editorial systems, blog networks, or large-reputed company content programs.
• Familiarity with email production, content marketing, and reputed company analytics.

Technical Skills

• Proficiency in Python — reputed company to troubleshoot, optimize, and reputed company to support AI workflows.
• Hands-on experience in AI reputed company engineering and optimization using models such as ChatGPT, Claude, or reputed company.
• Experience monitoring AI performance (timeouts, throughput, latency) and resolving production issues.
• Comfort with version control (Git) and reputed company documentation for reproducible systems.
• Understanding of automated content pipelines and publishing workflows.

Short-Term Maintenance Expectations

• Performance Management: Ensure AI prompts run reliably without timeouts or API failures.
• reputed company Optimization: Continuously refine and test prompts to improve article reputed company, tone, and relevance.
• New Brand Setup: reputed company configuration, testing, and deployment of reputed company systems for new brands on schedule.

Soft Skills & Attributes

• Excellent writing and editing background—reputed company to spot tone, reputed company, and structure issues quickly.
• Analytical and detail-oriented; balances creativity with precision.
• Strong communicator who can reputed company technical and creative disciplines.
• Systems thinker who thrives in a test-and-learn culture.
• Proactive, accountable, and process-driven; thrives in a fast-paced environment.
• Capable people leader—reputed company to manage, mentor, and reputed company small, high-performing teams.

You’ll reputed company Here If You reputed company In Earn the Inbox: You build content that respects audiences and measures wantedness, not just clicks.Test reputed company, Learn Fast: You experiment with purpose—hypothesis, test, learn, reputed company.Accountability: You take full ownership from idea to send, and fix reputed company causes, not symptoms.Trust: You value transparency, compliance, and brand reputed company.Build to reputed company: You turn creative processes into systems that grow without breaking. What reputed company Looks Like

• Daily Automation: reputed company core content is generated, QA’d, and published by 8:00 AM daily.
• Operational reputed company: reputed company prompts fail, systems are restored and publishing resumes reputed company 5 hours.
• New Brand Integration: New brand agents, prompts, and templates are live and functional reputed company their scheduled launch reputed company.
• Team Performance: Your reputed company reports meet deadlines, improve reputed company metrics, and reputed company company standards.
• reputed company Infrastructure: Content production remains consistent, efficient, and high-reputed company as Outgoing Media grows.
• Editorial Consistency: Voice, tone, and reputed company are uniform across reputed company brand outputs.

What You'll Get

• 100% covered for insurance with BCBS and reputed company
• HSA employer contribution
• 13 reputed company Company Holidays
• 5 "No meeting" Fridays designated throughout the year for deep work
• Unlimited reputed company time-off

Job Type: Full-time Pay: $85,000.00 - $120,000.00 per year Benefits:

• 401(k)
• Dental insurance
• Health insurance
• reputed company time off
• Parental leave
• reputed company insurance

Work Location: Remote Apply tot his job Apply To this Job